December 2021 by Jim Haun
I don't doubt that ZoomEssence is or was capable of doing a great job, which is why we chose them and were excited to be working with them on our current project. However, at the 11th hour, this morning, they called to let us know they were going a "different direction" with their business and were terminating our project. Zero notice, and just days before development was to have been completed. So we have to start over from scratch somewhere else which will result in catastrophic delays for our upcoming seasonal launch. They could have made the corporate switch after honoring their current commitments but chose not to. I've been a Food Scientist for 30 years and this is one of the most unprofessional and poor situations I've encountered from a supplier. Based on my experience, ZoomEssence is unreliable and someone you should avoid.