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July 2024 by Jessica Ranes
Salvador was so helpful and wonderful to deal with. He had a smile on his face and helped us with a complicated situation with no hesitation. Extra points for such great service on a holiday!
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July 2024 by Deray Shelton
Quick and very nice guy helpin us.
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June 2024 by Leon Wheeler
It was a good experience and has always been prompt and professional.Sorry I answered the first question wrong.it should have been very satisfied
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June 2024 by Sherry
The people that are working at the Henderson, Ky. AT&T store are very rude, don’t want to help you, nothing can be done in that store anymore. They just tell you that you have to call customer service. I won’t be back to that store.
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June 2024 by Kevin Salyers
Will and Erika were awesome at the Henderson Kentucky store Highway 41!
Unfortunately, we were in town for a funeral and my phone decided to lock up. Walked in they both took care of the issue. I was in and out in no time! Definitely recommend this store! Thanks again!
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June 2024 by Judy Ande
Sal
Very Kind
Efficient and Helpful
God
Bless
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June 2024 by Trudy Stewart
We have been att customers for many years. And yesterday we went in for a problem with a phone less then 7 months old and they was the rudest I have ever dealt with not only did she just tell Aaron well stop buying samsung she walked away while he was trying to talk to her with remarks blaw blaw blaw anyway we will be going farther to get this fixed and move service to someone with a lil Couth with the way they talk to people. We paid good $$ for a z fold and would think att would be better wanting to fix the issue.and to this day still no help to fix the issues lol nice going Henderson’s att
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June 2024 by Salty Dog
If I could I would give.minus stars
I have been an AT&T Customer for 20 plus years dozens of phones nearly every high end phone & Tablet available
I would even have had their high speed internet were it available
UNTIL I walked into THIS Pstore with my New Galaxy Zfold
The 1st attempt was the lady (name redacted)was courteous until she saw I already had service and needed assistance with my phone. She proceeded to Hand me a slip of paper with phone numbers to call and dismissed my concerns & got up and walked away
I felt like a no sale no time attitude.
After finding out I did have insurance my wife & I went back in where she greeted us. I Explained I do infact have insurance on the phone and asked if she could help us since we are both a little older and not sure how to proceed
Shaking her head No. A younger guy approached thought maybe manager he to said nothing they could do.
I said Customer service is extremely important to me and am a long term Customer amd would be willing to use this store as my goto from now on.
I was told they aren't owned by AT&T they just sell there products and services like if you bought a new car you wouldn't expect the salesman to change your oil!
Not knowing I was a Sales Manager for 16 years in New car Dealerships in henderson area
I replied "No but I would
Assitst them in an appointment
with our service dept"
Her response was something like
Should've known you were a car salesman. This store's Franchisee should be made aware of the rudeness of his staff not just once.but on 2 occasions from me, how many others?
AT&T corp
has been notified
Minus 5 stars for attitude
Minus 5 stars for willingness to
Assist people in need of their profession
I don't leave negative reveiws that aren't warranted.
NO CUSTOMER DESERVES THIS LEVEL of ARROGANCE
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May 2024 by Kat Short
Matt and Alia are very sweet and very helpful. Definitely an asset to this company.
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May 2024 by Lori Griffin
Absolute great experience!! Ask for Veronica!! You won't be disappointed!!
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April 2024 by Bob Warren
Extremely knowledgeable and courteous technician! That young man represented your company well! Also appreciated your early hours.
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March 2024 by Linda Hedden
Everyone was very knowledgeable
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March 2024 by Brian Alexander
Please add a VPN service to ATT’s app to incentivize customers from switching to other carriers after we experienced the service outage. Offering $5 to users is not enough to make customers feel confident about ATT’s network or services.
Respectfully,
Brian Alexander
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March 2024 by Raeley Langston
I came here and sat over 45 minutes and nobody ever helped us. There was about 6 workers but only 3 working. Every one of them would go back in the back for extended periods of time and wouldn’t return. Poor customer service. Our name kept getting moved down on the walk in list and we never understood that either.
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February 2024 by Logan Bailey (Lexman420)
My recent visit to the AT&T store for the Samsung Galaxy S24 Ultra was a breeze! Already set on my choice, I appreciated the efficiency of the process.Walking in with a clear idea of what I wanted, the staff at AT&T promptly assisted me in acquiring the Samsung Galaxy S24 Ultra. The transaction was quick, and they ensured that the setup and data transfer were seamless.The AT&T team's ability to streamline the process for customers who have a specific phone in mind adds an extra layer of convenience to the overall experience. Cheers to AT&T for making my S24 Ultra purchase quick and painless! ??they took the time to review my plan. To my delight, they suggested a change that not only aligned with my needs but also managed to reduce my monthly expenses.This unexpected cost-saving advice added an extra layer of satisfaction to my AT&T experience.Kudos to AT&T for not only providing a swift and painless phone purchase but also looking out for my wallet. If you're looking for a company that not only offers great phones but also helps you save, AT&T is the way to go! ??I just wish they had a free watch promotion at the time of my purchase. Maybe next time. I will add that I did get a $1,000 credit for my old S9 that had been in a drawer for the past five years.
