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September 2023 by Joey Gipson
Very rude to my mother did not do want she want them to do very not good workers at all
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September 2023 by Lynz Walters
Never had a problem with them. Service is great and reliable and prices are ok.
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May 2023 by John Mcgarry
You looosers talked me into switching phone services but wouldn't approve a phone... I have children with medical needs you inconsiderate pos
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April 2023 by BB Neighbors
Very rude. They add services to your account that you don't want. Then take your money and won't give it back to you. Very rude workers. I don't recommend that you use spectrum
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April 2023 by Abby W.
Buyer beware! I enrolled for Spectrum internet online using a coupon code. I called to confirm the rates I would be receiving, and the lady on the phone confirmed the online rate. I selected the in-store pickup option for equipment. When I arrived at the store in Henderson, I was greeted by "Billy" (William Miller) who called unprofessionally called me the "lady of the hour." I told him why I was there. Instead of simply giving me the equipment, he kept repeating that he wished I had come to see him instead of enrolling online because he "could have given" me "like, six coupons." Then he pretended to look me up in the computer and told me that "they" (Spectrum online?) had me down for the lowest speed internet, the least amount of television channels, and the lowest of everything. I told him that was very confusing considering I had just called to confirm my order and my pricing, and that I had never signed up for anything besides internet to begin with. He screwed with the computer for a minute and then said he "changed it back for me." Liar. I still had to ask more than once that they just please hand over the equipment I was there to pick up.Little Billy was obviously just trying to get a commission, I guess. I called into Spectrum again and spoke with Marvin, who again confirmed my original online services and while he remained very professional the entire time, also confirmed and apologized that Billy from the store was indeed trying to take advantage of me. Good job, Marvin, for caring about customers and not being a condescending and incompetent little twerp like William Miller from Spectrum on Barrett Blvd. in Henderson, KY.
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March 2023 by Tina Holland
Just switched to their mobile. Their phones are grossly over priced. They were selling my phone for $349.99 everyone else had it for $171. It took me 6-7 days for number to port over, error was on their side not my old service. Haven't been able to use my phone for a whole week yet. They decreased the phone price from $349.99 to $252. Asked since I haven't even had my phone for a week if I could have the now price. They said no but I could exchange it but I would have to pay a restocking fee which wouldn't save me any money after I pay the restocking fee. DO NOT GO HERE FOR YOUR PHONE SERVICE. Go somewhere else for your phone.
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March 2023 by Kristina B
We went here to transfer our service from Louisville to Henderson for our move. We were helped by D’Ayra and she was so helpful and made the transition seamless. She knows her stuff and I will definitely be recommending anyone we know looking for internet her way!
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February 2023 by Connie Lee
If Spectrum can't fix the ongoing problem, they tell you to leave. They are the worst.
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October 2022 by Rebekah Story
The internet has been very awful and spotty for the past week…there’s an internet outage but there has been one for the past 2 or 3 nights! They can’t even tell us why there is an outage! Horrible service!!! The internet goes in and out and In and out…HORRIBLE!!!
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September 2022 by Lauren Rich
Ashlee Johnson is very punctual & redpectful & I appreciate her business.Also, when setting up customers new phones I respefectfully suggest the spectrum employees do NOT use their personal phones to call when making sure the customers phone is active. The employee should call the STORE number. Just do avoid any unnecessary situations that will just end up wasting everyones time. Thanks.
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August 2022 by Jacqueline Glass
Professional, considerate, quality customer service.
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August 2022 by Carl Ham
Went in store yesterday because it's now 4:40 A.M. After calling the customer service department for the 5th time and they didn't know what was wrong. I guess he was the manager fixed my problem in just a few minutes. Where the people on the phone couldn't do in roughly all together 3 hours.
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December 2021 by Mattie McClure
Super nice employees, very helpful
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December 2021 by • Kelsey Scott •
Navigation took me to police station, it's actually in the same building as mandarin house/sun tan city/penn station, in between lowes and walmart.
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September 2021 by Proverbs_ TheDebutante
Almost the worst internet service but not worst than wow! EVERY TIME I LOOK UP THEIR SERVICE IS DOWN BUT I'M STILL PAYING THE SAME AMOUNT OF MONEY A MONTH EVEN DURING THE TIMES WHEN I HAVE TO RENT MOVIES FROM RED BOX BECAUSE MY INTERNET IS DOWN! Their phone service is even worst! My daughter is with Total Wireless at Walmart & she's NEVER lost reception like I do with Spectrum! When my phone is paid off I'm switching to Total Wireless
