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March 2025 by Dave
Midwest Gas is a great family owned business. Their service has always been excellent for us. We built a new house in Southern Campbell County and the guys came out and installed our tank. They worked together with our plumbers and septic guys. It was awesome to see them all co-ordinate the install. Chuck was exceptional during the install. We have had really good service in the past few years. Paula is always so nice when we call the office for refills. Thank you for being such a great NKY company.
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February 2025 by Jamie
Your customer service is horrible. You know people are out of gas but couldn’t care less. Came when there was snow. Driver said he couldn’t get up the driveway. Snow on driveway melted. Called the office and the office said they wouldn’t send someone back by. Sorry about your luck pretty much. So nice of them when it’s in the teens at night! You all suck!
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January 2025 by Anthony Bigby
Personal fill station randomly closed. People working but can't fill propane for some reason. Take you business elsewhere.
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January 2025 by lisa jackson
Thank you so much to the 3 Midwest gas employees that stopped to help me get my car off the mountain of snow I managed to get my car stuck on. I feel so stupid but they were so nice to me and made me feel not quite so bad. It was on Ruschman Rd off Murnan. They worked on it for a good 20 minutes. Thanks guys
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April 2024 by R Miller
Great gas supplier! Very easy company to deal with and super responsive!
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April 2024 by Shawn Ryan
I sure hope there’s someone else to buy propane from because this company was less than helpful giving me information about new service
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April 2024 by Amey Cooper
Really no star!!!Never will I call these people we moved in to our sisters home wanted to put the account in my name the tanks had fuel in them they wanted to charge me for what what in there ...I call it double dipping so we said no they said they'd be out to pick up tanks ...I was gone when they came didn't call me to say we're on our waydude broke my pavers and denied it pictures in my review they left me a mess not to mention it's cold right now and our sister had paid for that gas hope you go out of business...soon won't be a need for propane you guys owe me pavers
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January 2024 by Devyn Moll
Only went with this company because the propane price was the cheapest around. I initially called in the summer of 2022 to inquire about service and they had a technician come out to check my existing tanks. I have cameras around my house (as most people do) and I got a video of their technician peeing on the side of my house. When I called the office to address this, the lady on the phone told me that their guys are in the truck for a long time so he probably had to go. (I live by 3 gas stations). Fast forward to winter 2023 and I was reluctant to go with their service, but I didn't have a lot of options. I scheduled a delivery for today and since I wasn't told a total amount of what the cost would be I didn't have the funds transferred and my card was declined. I get a call from their lady in the office irate because "the guy has been waiting for 15 minutes". I apologized, explained I needed a total and they she ran my card successfully. Once my card went through she hung up on me. I work in customer service and manage 10 technicians in the field and courtesy/customer service is not that difficult. The customer service at MidWest is just absolutely awful and this will definitely my first and last season with this company.
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January 2024 by James Hiatt
Good prices
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April 2023 by Jack Smith
Don’t use their propen tank is always leak or half tank and they charge 10 dollar extra for cycle rest always they say your tank is expired and over charge
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January 2023 by John Hoofnel
Paula was very helpful! Gave me the answers to questions I didn't even know I needed to ask.
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January 2023 by Marla Crabtree
Informative and courtesy employees that do an excellent job. They work with you to really help you and answer your questions. Such a breath of fresh air after dealing with Amerigas.
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October 2022 by Robin Turner
Midwest bottle gas employees are always courteous whenever I have a delivery or call them on the phone. Thank you for the upbeat manner your whole team has!
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October 2022 by Phil C
Been with Midwest for years. Excellent service from an excellent company. Highly recommend them!
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October 2022 by Mike Ashmore
Ive been with Midwest Gas for 35 years. Always had great service. Never thought going anywhere else...
