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September 2023 by Jeffrey Carver
The teller/clerk was able to assist me with all of my banking needs in a timely efficient manner
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September 2023 by Karen Royalty
Terrible customer service
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August 2023 by Sherri Turner
I'm very pleased with the service I consistently receive from this branch. Thank you for remaining in our community!
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October 2022 by Jesse Ellyson
So, we went to this branch yesterday to get some counter checks. They asked for ID, which we presented. Then they printed out the checks and we drove away. Perfect!We went home and filled out one of the checks. We handed it to our landlord. She accepted it, we all smiled, and that was the end of the day. Still perfect.Today, we got a call from the landlord. Seems there was a problem with the check. It wasn't ours! We went down to take a look and, sure enough, the name on the check was someone else's name. The bank had given us someone else's checks!We took the checks back to the bank to let them know what they had done. And we were told that it was no big deal. A mere "oversight."Now, here I am with this woman's name and address. I have her bank's routing number and her account number. Gee, I wonder what I could do with such information. Imagine the possibilities!
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October 2022 by Bryan E.
So, we went to this branch yesterday to get some counter checks. They asked for ID, which we presented. Then they printed out the checks and we drove away. Perfect! We went home and filled out one of the checks. We handed it to our landlord. She accepted it, we all smiled, and that was the end of the day. Still perfect. Today, we got a call from the landlord. Seems there was a problem with the check. It wasn't ours! We went down to take a look and, sure enough, the name on the check was someone else's name. The bank had given us someone else's checks! We took the checks back to the bank to let them know what they had done. And we were told that it was no big deal. A mere "oversight." Now, here I am with this woman's name and address. I have her bank's routing number and her account number. Gee, I wonder what I could do with such information. Imagine the possibilities!
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March 2022 by debbie linden
Customer service is nonexistent. They are slow, and can’t be bothered with customers. So glad I can move my account out of US Bank.
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September 2021 by Lisa Henderson
Employees are always friendly & very helpful. They go above & beyond to help me with any thing I need.
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September 2021 by Kassity Boor
BANK SOMEWHERE ELSE. Three ATM’s in Hopkinsville and two never work.
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September 2020 by Ruth Harmon
I love this bank. Never have I had a bank be so personable and helpful. The call me by name when I come in or drive through. They are always eager to help and go above and beyond to get the job done right. I would recommend this branch and bank to anyone that wants good service. Not only did I have my Step Daughter open an account here I also had my fiance open one.
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May 2020 by Kim Breithaupt
No matter what our needs have béen...This bank has always met them..Could not be more happier...
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February 2020 by Kim N8rgrl48
Worst bank on the planet.
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February 2020 by Jay Brown
Been with us bank for 3years but when I came to this location they closed my account for no reason what’s so ever and couldn’t give me one I know it was because I’m African-American and I didn’t think money never had a color but one I’m so sad ? people still hold on to this type of evil and I hope God can forgive them if I were any of you I would think twice before I bank with these type of people have a good day
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July 2016 by Matthew Silkwood
Quick, helpful service. Got a basic checking account set up in under 20 minutes because I did most of it online. Mike, my banker was helpful and polite. Highly recommend
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October 2011 by Amanda Moore
i work based off commission. my checks are only big one time a month. when i went to usbank to cash my check they told me they could only cash $500 of it and had to deposit the rest. i asked why and they said that was my account was set up. I took my check back and went to a different us bank and they cash all of it without deposit any of it. everytime i go to to this location they are very slow and never ask if i need anything else. every other location i go do seems to be very helpful. i just do not recommend going to this location do yourself a favor and go elsewhere.
