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April 2023 by Ashley Shipman
Great deals I heard they are $20 or less fitting rooms were open
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April 2023 by Pretty Istbitchalive
Cute sandals but no size 11 stuff
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July 2022 by Joseph G.
Charlotte Russe is a woman's and young teens girls fashion and clothing store that has had a few locations pop up inside of the malls in the city of Louisville. Thai particular location is in the mall Saint Mathews. My older and teenage daughters absolutely Charlotte Russe. They think the clothes are cute and trendy and enjoy shopping. As a father and primary bankroll of my daughters wardrobe I appreciate the franchise as well. They are super cheap compared to similar competitors. Most items run around $10 or less so my girls can rack up without bankrupting me. This location I've only been to a handful of times but it seems well Maintenance and the workers here seem more enthusiastic than the other locations I've been to of Charlotte Russe. But of course it's always gonna be hit and miss when the workers are younger mall employees. Overall nice shop with great pricing and cute clothes. It's really popular with my daughters and her friends and holds a high approval rating with my bank account spendings.
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January 2022 by Quisha Johnson
Need to work on customer service. And need better workers everyone always on the phone include the manager lack of training
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January 2022 by Kimberly Conn
They have the best ankle socks here, they have no slip grips at the ankle!
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December 2021 by El Love
Great customer service greeted me with in 10 seconds. The store was well stocked and colorful. Was confused about the prices and very oow on sizes. Very clean and could move around
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November 2021 by Sharon A Parker
????, love the store and low price
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October 2021 by Deborah Rudolph
Love this store.
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August 2021 by N. Mansfield
So I love shopping at Charlotte Russe the prices are wonderful the associates are friendly and pretty willing to help.My issue is the return policy and the dressing room not being open. I get it that it's covid however if you're going to only offer for someone to return an item but NOT receive their money back then the dressing room should be open so that we will know if the item even looks good on us at all before we waste our money and in hopes that it works and doesn't and then we're out of our money and the clothing. That's not consumer friendly. With the dressing room not being open you're pushing your customers and becoming a money hungry company. Because you profit from this even if we can't fit the items or if we don't know if they fit we bring them back to you. With the only option you offer is exchange and you still get to keep the money that's not good business practices. Thankfully I know my size and what sorta looks decent on me. I'll still will shop there but it does limit to how much I will actually spend.
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August 2021 by Addy Rhue!
i got some sweatpants and it said now $10 and she charged me 15 and then i wanted return it and she wouldn’t let me
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July 2021 by Aquarius M
So I love shopping at Charlotte Russe the prices are wonderful the associates are friendly and pretty willing to help.My issue is the return policy and the dressing room not being open. I get it that it's covid however if you're going to only offer for someone to return an item but NOT receive their money back then the dressing room should be open so that we will know if the item even looks good on us at all before we waste our money and in hopes that it works and doesn't and then we're out of our money and the clothing. That's not consumer friendly. With the dressing room not being open you're pushing your customers and becoming a money hungry company. Because you profit from this even if we can't fit the items or if we don't know if they fit we bring them back to you. With the only option you offer is exchange and you still get to keep the money that's not good business practices. Thankfully I know my size and what sorta looks decent on me. I'll still will shop there but it does limit to how much I will actually spend.
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July 2021 by TaLonda Winfield
Great deals but not anything dressy.
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July 2021 by Michaela Barnes
Would love to give more stars due to the store itself but the unprofessional manager (Ree) which was stated when I called the store for her information/position has stopped that.Very clean and fully stocked with lots to choose from but again the managers people skills need to be brushed up a tad. Before living for our hometown I came with my daughter to exchange two pair of pants for a larger size. The transaction couldn't be completed due to the pants smelling like marijuana...which I will not negate. However it was a loudly repeated announcement of the smell to alarm the store. My daughter wanted to still buy another pair in a longer size of both pants but due to the unprofessionalism of store manager (REE) a customer was lost.P.S.After posting this I starting receiving calls and text from an employee of the store. She use the caller id from store's phone to gather my personal information. An email has been sent along with the screenshots of the conversation and telephone number it came from. I really hope something is done about this.
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June 2021 by Natalie Daniels
Not the same as it used to be. They do t have alot of shoes anymore. I did find some nice pajama though.
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January 2021 by Gwendolyn Pollard
very reasonable prices. most things were 15$ or less.