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January 2024 by Katy Zimmerman
It breaks my heart to post this because the first few times we came here were FANTASTIC. All of the staff adored our dogs; they remembered them by name after only 1 visit, and when I would bring one in they would ask how the other was doing. We'd just moved here from out of state, and the hometown-feel, friendly service and convenient neighborhood location truly was the first soft landing for our family--and that meant the world to us.We bought the $99 "free vax for life" plan for 2 dogs. Our first visits for a checkup, some skin treatment, and heartworm/flea meds for 2 dogs totaled about $900. I figured it was a steep initial investment but it'd pay off over time; however, "time" would only be one visit--the visit I was prompted to schedule via email and was eager to go to since we'd have to go every 6 months to keep the vax deal, and I wanted to keep a close relationship since pup's technically a senior.I literally cannot wrap my head around what the f--- just happened.Our dog, like many dogs at the vet, was anxious from the moment we walked in--which was odd, as he'd never exhibited this behavior there before. He was sitting on my foot, backing us both into a corner (he's 130lbs), panting, ears back, eyes wide--typical anxious dog body language. Dr. made us meet him in the center of the room (which is the right thing to do, so pup doesn't feel cornered), but pup was reluctant.They post signs everywhere saying "we do not treat aggressive animals," but there is a difference between AGGRESSIVE and DEFENSIVE behavior. I told Dr. he was afraid of men. I alerted him when pup's lip started to curl, assuming he would back off and adopt a calmer, more cautious approach, but he didn't. Kept scratching his head roughly, commanding submission and getting in his face.I am NOT someone to make excuses for myself or question accredited, established professionals who invest in continued education (let alone leave a 1-star review for literally anything), but at this point, he's invading the dog's space. Naturally, pup snaps. He doesn't bite, he doesn't draw blood, just gives a warning snap."NOPE. WE'RE DONE. Get him out of here." I apologize profusely and depart the exam room with my tail between my legs. "Sorry doesn't cut it." I completely respect the 0 tolerance policy and understand that I have some real work to do with pup before our next visit.I walk up to the desk to, I guess, pay/touch base since I had an appointment for my other dog immediately after. "Nope. I don't want your money. Don't ever bring him back here again." We go back and forth between me apologizing that I'd had no idea he'd do that and Dr. antagonizing us. I'm like "ok well do you want the next dog" "NO. Don't bring the next dog. Don't ever come back here again." 10-4.If you have an animal that does not read negative energy in a room or experience negative emotions whatsoever--or is defenseless in their negative emotions--by all means, bring them here. The team is wonderful. Dr. always explained every treatment option very thoroughly, gave us pamphlets, never "pushed" expensive treatment on us, takes heartworm/flea preventatives very seriously--the treatment he pushed hardest on us was 1-2 tbsp of vegetable oil over their kibble, which makes them 0 money. Just know that he might fire you at the drop of a hat if your animal is, you know, an animal.
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December 2023 by Jay Mayes
Very nice and helpful staff. My guinea pig had a cut in her eye and they were comforting to her and handled her well. They also answered any question without a problem. Will continue to this vet.
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December 2023 by Esther Coey
Called from our if state. Asked a few questions. Received perfect help. Really great!!
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December 2023 by Jennifer Markesbery
Great experience! Will be back for sure!!!
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November 2023 by Janice Britt-Ballard
Very caring and most informative with answers to my questions in regards to my fur baby.Back today for a nail clip. Smooth & easy.
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October 2023 by Emily King
This is VERY IMPORTANT‼️‼️ I personally have never taken my animals here. But my neighbor who has been nothing but loyal to them brought her cat in to be simply spayed. Instead, they declaw her cat WITHOUT HER PERMISSION which is extremely damaging. The cat is traumatized, it was screaming bloody murder. The sweet little old lady who owns the cat is traumatized, and while they took responsibility and were apologetic this is NOT a mistake that should EVER happen. Shame on all of you who allowed this to happen. If I uploaded the video of the cat when it got home it would make everyone sick that a vet would leave a perfectly healthy cat in such conditions.
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September 2023 by Robin McClain
They took in an injured wild rabbit that I brought to them after I had called every place imaginable. They are caring, wonderful people!
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July 2023 by Teresa Sharpe
The Staff are super nice. Dr. Hellmann was great and answered all our questions.
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July 2023 by Kerri Matthews
0 stars, absurdly unprofessional. Came in because our dog had swallowed a sock and we were curious on our options of extraction. He was extremely rude and passive aggressive, acting like we should know everything encompassing veterinary practices. When we got home we realized our dog had been infested with ticks. Me and my husband thought we saw an infestation of some type of insect on the examination table. And when we asked the staff what it was, they told us it was the texture of the table??♀️Now we are having to spend hundreds of dollars on getting ticks removed from our dog! Never use these guys!
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July 2023 by Pat Mendoza
‼️AVOID AT ALL COSTS‼️ Dr. Hellmann took advantage of my grandma who went in to get shots for her cocker spaniel and he broke not one but two needles in her dog, because of this the dog had to be put down weeks later due to the injuries. Keep in mind he not only failed to fix his mistakes, but also never mentioned it to my grandma. Just over a week later we had to take the dog to the emergency vet which is where we found out about the shots but by the time we found out about them it was too late and we had no choice but to put her down.
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July 2023 by Mateo Estes
Very disrespectful toward me and family. I wouldn’t recommend to anyone. Ridiculous way to treat people. 0 stars
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April 2023 by Shira Diamond
Everyone at this clinic was absolutely wonderful. They made a difficult day much easier and even sent a sympathy card out to me a few weeks following my visit. Would absolutely recommend and fully intend on going back in the future.
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March 2023 by simon Faulkner
Very nice and professional atmosphere. We love the staff here and will be taking our dogs back for any of their needs.
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December 2022 by jill webster
Love this place. Jay has taken care of my pets for years. First person I call when I get a new pet is Jay. I took an animal somewhere different one time and was horrified at results.
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December 2022 by Heather T
People there are always super friendly and give you a few options for treatment so you can choose your own path if possible. Dr. Hellmann is super down to earth
