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March 2024 by Donna Mckinley
I ordered a large meat pizza last night ...should have looked at it before I left the store!!! It was overcooked...the menu says there are several meats on this pizza, all that was on it was sausage, bacon bits,and a small amount of ground beef!!!! The price on the menu said it was a little over $13, I was charged over $20!!! I will not go backSecond bad experience with Donatos!
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January 2024 by Howard Goshorn
Closest to Italy you're going to get.
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December 2023 by Kenn Brown
I ordered the trio classic with extra cheese. I based my choice on the lovely photo on their menu showing lots of toppings. What I got was at the most half of what they depicted. And as for the extra cheese, the cheese was so thin you could practically see through it.
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December 2023 by David Blair
Ordered ahead for pu. On time. Great pizzas. Saved five bucks with accumulated points. Thank you.
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November 2023 by Bill Simpkins
I wasn't too impressed with my pizza. Salad was good.
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November 2023 by Travis Pogg
Pizza is great and Whit’s next door is a perfect combo.
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August 2023 by Pamela F.
The pizza tasted like metal and was stone cold when it arrived to me . Despite saying delivery would be in 30 to 45 minutes it jumped to an hour and a half once I received it . Despite microwaving it , it tasted more like chemicals then actual pizza plus it was delivered to me no even sealed or in a bag by the delivery driver . Never again .
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June 2023 by Kathy S.
Best thin crust pizza. Service is always great and location is very convenient. Nice out door area at the one in Independence.
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May 2023 by Tyler Jones
Pizza was good, but wasn't ready for 20 minutes after quoted time. Ordered online, arrived and was told it would be just a few minutes. A Customer came in after, ordered on site, and it was ready before our online order was.
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May 2023 by Jennifer Winingerk
Ordered new party dessert sticks instead of putting icing on them - they got delivered with ranch dressing on them
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March 2023 by Justin W.
Pizza was not hot, ingredients don't seem to be fresh, tasted stale, crust isn't very good, very little sauce, tasteless.
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February 2023 by Aaron Lunnemann
Came here for a dine in dinner tonight. When we arrived, there was no one in the dining room but it looked like the dining room wasn't cleaned all day. Trash on half of the tables, all over the floor, sticky tables and chairs and the bathrooms were very dirty. In the men's restroom there was what looked to be dried pee on the floor by the toilet, no TP at all, sink, toilet bowl and floor looked like it hasn't been cleaned in a couple weeks. The food is good but is expensive. Avoid dining in at this restaurant. This will be one of if not the dirtiest dining rooms you will eat in.
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December 2022 by Danielle Taylor Hensley
BUYER BEWARE- SPEND YOUR MONEY ELSEWHERE! I ordered 3 large pizzas the day after Thanksgiving 2022 and used a reward for an order of wings. My total was $57. The pizza was gross, we tossed most of it. I was aggravated but I didn't call and complain. Whatever, lesson learned. That following Tuesday my card shows I was charged $69 once the charges settled. I looked and it appeared I'd been charged for the "free" wings. I called the store and the district manager Scott answered and told me they've had this issue before, it's a computer issue and he'd give me a credit! Absolutely not when the pizza was terrible the first time. I want the difference credited back to my credit card. I was over charged and i want that money back. I didn't ask for anything else and certainly wasn't offered anything else. Had to send him proof (my receipt) and ONE WEEK LATER he says sorry....Can only do an in store credit. Unacceptable donatos. Now he's ghosted me. I guess I'm calling corporate.
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December 2022 by Mike
This is the best Donatos in the Nky/ Cincinnati area. The pizza is always made the right Donatos way and the customer service is great. The GM of this place does a great job. Kudos.
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December 2022 by Connie Morris
I ordered the chicken ranch with hardwood smoked bacon. I got a sub with several pieces of chicken, some sort of white sauce that didn't taste anything close to a ranch dressing, the hardwood bacon was chunks of fatty ham. I left half the sub untouched. Very upset with myself for not asking for my money back. This used to be our favorite go- to place in Independence. Not anymore.