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February 2024 by Michael Janowski
Great bank, but ever changing staff.
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July 2023 by Me
Michael and the other employees, are EXCELLENT to work with.I have had an account for 25 years at this branch. I have always been treated great!
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April 2023 by Alyyreising
I urge everyone to avoid any and all 5/3 banks. Do not go through them. They have charged me numerous unexplained fees, countless overdraft fees. My account has never been in the negative. I spoke to 7 different people at 7 different locations, every single person had a different reason as to why I was charged these fees that are supposedly non reversible. I am now $148 over drafted from these fees. I am on a fixed income. This amount is taking almost half of my paycheck. I will now be behind on my bills due to their errors. I have researched this and read many stories and lawsuits on how they take several days to take purchases out of your account, so then when they clear, on THEIR end your account is in the negative (supposedly) so they take overdraft fees. Although it doesn’t show this way on our end. It’s their way of scamming us. I’m extremely cautious of my account and manage my money very well. Their overdraft fees are $37 per charge and $25 every week your account is over drafted. This is ROBBING people. No credit Union or bank I have ever went through has ever charged this much. I’m closing my account out here and going through my old credit union.
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March 2023 by Brenda Shaw
Our checking account was compromised and they got a large sum of money. Thanks to Tyrone, he is and was very knowledgeable about taking care of everything. If you ever have a problem, I recommend Tyrone to handle it.
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March 2023 by Alex Hitter
Even though the bank manager who does the business accounts wasn't in today, your banker, Patrick, was so very helpful, and has such a great positive energy! Please make sure to pay him well
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July 2022 by Eric Kayse
Please spare yourself from this branch or bank in general. The employees of this particular branch are absolutely the worst. Customer service isn’t even a thing there. They laugh, and tell you other employees personal info among a lot of other nonsense comments. I don’t think they realize they have your money. Not the banks! I would never deal with them on any level. Spare yourself the waist of time, and aggravation. I NEVER POST REVIEWS !!
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October 2021 by Nilla Bean
Poor customer service. I’m 31 years old, been with 5/3 all my life. Considering withdrawing my money and closing my account because of the way I was treated today.
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September 2021 by Drew Bucher
Nice people but might be the worst bank ever. I have stuff to pay for and they locked up my card 3 times in one week. Customer service is very bad and was on hold trying to get it unlocked for about 3 hours. Never had a problem with my other bank. But have had many problems with fifth third and only have had a bank with them for about a month. I would go anywhere else but fifth third unless you want your time wasted talking to customer service because they lock your account for no reason. So if you would actually like to spend your HARD EARNED money then don’t go to fifth third because your account will get locked.
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January 2021 by Kyleigh Nikkole
this location has got to be the worst one ! I waited in line for 5 minutes inside when I was the only one there to be ignored by gossiping associates!
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November 2020 by Lawrence Hubbard
Great bank of the three closest to me and my family this is the best one to use. Friendly staff goes out of the way to help you I had left my wallet on the counter they called to make sure I knew what I did and it would be at the counter waiting for me.
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November 2020 by Ronnie B
I just want to be clear this is not based on the people at the location but the corporation as a whole they hold my check because I deposited it early till the tenth instead of the day because they said they have not seen enough of these checks so I’m getting punished For depositing my check early what’s weird is they said they wouldn’t allow her to go through but I did it twice at other banks branches
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December 2017 by Jonathan Miller
The most friendly staff I have ever worked with at any bank. Always enjoy going in and talking to everyone!
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August 2017 by Paragon DrugScreening
Friendly folks that call me by name.
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April 2017 by Shekinah Monterosso
Great group of ladies that work here. Always go above and beyond.
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November 2013 by Joan Coullahan
First rate service. The staff is so friendly and professional. They always take time to help you with whatever you need. Best staff and bank in the Northern Kentucky area and I would recommend them without hesitation.
