-
December 2023 by James T.
This store sucks! I have never shopped at a worse store in my entire life. It's dirty the deli people are rude and look gross. The managers suck and also look like they haven't showered in 3 weeks there's one in particular who gives me the absolute creeps. Don't get me started on the pharmacy. The bathrooms are gross and have graffiti all over them. Most of the employees are on their phones or doing god knows what but I can't blame them because the managers are incompetent monkeys
-
September 2023 by Rae R.
This location is convenient and there is plenty of parking. I am not a fan of Kroger and that will not change. I have gone here a few times when I needed am ingredient, but that is it. The inside is clean and tends to be well stocked, but personally I believe it is overpriced. Some of the employees are friendly, but not all of them. The Starbucks employees act like they resent their jobs and aren't friendly. The only time they actually speak to you is when you are ordering and they act like you are bothering them. The drive thru pharmacy dumbfounds me daily and although I have never used it, I still drive by it daily and there is at least one line wrapped around the building sometimes two. Seeing this guarantees I wouldn't ever use the pharmacy here. In general I simply don't understand why this location is so bad and that management doesn't see it and fix it.
-
December 2022 by Anne B.
My complaint is regarding price labeling... almost 100% of the time when I shop in Independence, KY store, there are NO prices on the counter breads, the fresh ones... baguettes, specialty loafs, etc. No prices, no purchase... I go elsewhere. This has also been happening the last few months in the packaged vegetable wall of lettuce, etc. Again, no prices, no purchase. And try to find someone to get a price! Even more a challenge... Although I did get help one day from someone in fresh seafood on un-priced items in a bunker. It seems the problem is spreading here now.Please, PLEASE do BETTER! I love the store, but am giving nearby stores more attention.
-
October 2022 by Mary G.
We like shopping at the grocery part of this store but the pharmacy is THE WORST! They never answer the phone, the wait time is excruciatingly long, & most of the staff are rude & incompetent. Independence Kroger wake up & fix your pharmacy or you will lose customers. I think everyone in the pharmacy should be replaced with people who actually work & care about their jobs. The horrible pharmacy has turned what would have been a pleasant shopping experience into a nightmare you never want to repeat!
-
April 2022 by Mike B.
If you are thinking of using Kroger as your pharmacy; consider this... When our regular major chain pharmacy ceased operations in our area, we moved all our family prescriptions to the Kroger Pharmacy in Independence, KY. After putting up with ongoing prescription fulfillment issues for years now, today was the last straw! When their automated Rx refill by phone system failed to provide the correct information, I stayed on the line to speak with a pharmacy technician. Unfortunately, instead of listening, the technician kept interrupting by telling me what I already knew, as opposed to waiting to hear the problem. Finally, out of frustration I asked her to "Please just stop interrupting me and listen to the problem!" So, she hung up. Apparently, this pharmacy would rather allow the wrong prescriptions to be filled by their automated system, than to listen to a customer explain the issue in an effort to head off a costly prescription medication error.
-
March 2022 by Jessica G.
BEWARE using Kroger Independence pharmacy. My daughter was only given HALF of her prescription last Sunday. When I talked to them about it today Ashley the pharmacist blamed it on the techs 'not being educated' (her words) and being able to read dosing info - EVEN THOUGH - I told them we always get 2 bottles and not 1 of the medication. YES - even a pharmacist double checked this last Sunday when I asked about it a second time! Now my daughter is so sick she can't get off the couch and is missing way more school than she should be. They apologized. And apology when any medication filled incorrectly can be DEADLY. But don't worry - they said they would talk to the tech who released this! UNACCEPTABLE! I will be taking this up the chain. Seems like they are all uneducated and CLEARLY uneducated people shouldn't be dishing out meds. Oh and she blamed me for not calling on Friday to clear this up....so sorry I was dealing with 2 kids that had the worst stomach bug I've ever seen and didn't realize I had to do their job too.
-
February 2022 by Melissa Boyers
A big shout out to Independence Kroger. After the mad house it’s been everyone preparing for the winter storm, I was up that way around 9:00 tonight and really didn’t think they would be open, nothing was open anywhere except UDF. I went in to get a couple things and to see a couple friendly faces. Everyone was working so hard. The shelves were all stocked full. The store looked so clean and not a cart in the parking lot anywhere. Thanks to all you workers who was there in the middle of an ice storm and bitter temperatures. God Bless you all and I pray you make it home safely. You all deserve a raise.
-
November 2021 by Melani Stephens Stallkamp
Went this morning at 11 am, no carts in store. None!
-
April 2021 by Ron C.
We love the meat and seafood. The staff is a wonderful source for information. We ask about the sales, hints on preparation. I like the variety of items and love the quality of their products.
-
February 2021 by Christina Sawyer
Great selection
-
December 2020 by Leslie Kaplan Backus
Kroger tells the media all the things they're doing to keep their stores safe. But there's never anyone in the store to follow through. There were so many people there today with no mask. If Costco can do it Kroger can too. The store is disgusting.
-
December 2020 by Tom M.
One of the best stores I have ever been to in the area. The produce department looked great and had everything I was looking for. The customer service was great and was greeted by many employees. Everything was clean and very organized. Usually, the departments are always full, even with the current pandemic situation.
-
October 2020 by Dan Jenkins
Our Family will no longer be shopping at the Kroger in Independence due to very poor customer service from a manager following a very bad click list experience
-
October 2020 by Scarlett D.
Yes, that is Bugs crawling around on the food inside of this Kroger's Starbucks. That's disgusting and they're flying all around in the food that they give out.
-
October 2020 by Chelsea McNichols
Had the absolute worst experience with Kroger clicklist last night. I called to speak to a manager today about my concerns and was basically met with a “too bad” response, so I’ll be sure to share my poor experience as many places as possible.