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January 2024 by Daniel Dotson
Wasn't happy with the last visit with Kroger Liquor. The line at this time was 32 people deep and only one employee..
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December 2023 by Joshua Cook
Wow where do I start with this one. This is one the biggest problem liquor stores that I know of. Actively lying to customers about supposed, “price issues” with rare bourbon that means that they have to, “pull the stock”. This reasoning would be something to consider if they were not actively making a price adjustment for another customer right in front of you. Never have I seen such a stubborn manager who only picks her favorites that she sells to based on if they attend her church or not. I thought maybe once she had gotten in trouble for doing this once, she would have stopped, but she has already gone back to lying and hoarding. In reality it is just a bottle of bourbon, but to my close friends and family that we share rare finds and enjoy with each other to create moments we might only have once, I feel I have been robbed and spat on. I hope Kroger sees this and does something about it, but I am sure this won’t change a thing. Spend your money elsewhere and try to find other stores that respects their customers better.
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September 2023 by Rae R.
This location is convenient and there is plenty of parking. I am not a fan of Kroger and that will not change. I have gone here a few times when I needed am ingredient, but that is it. The inside is clean and tends to be well stocked, but personally I believe it is overpriced. Some of the employees are friendly, but not all of them. The Starbucks employees act like they resent their jobs and aren't friendly. The only time they actually speak to you is when you are ordering and they act like you are bothering them. The drive thru pharmacy dumbfounds me daily and although I have never used it, I still drive by it daily and there is at least one line wrapped around the building sometimes two. Seeing this guarantees I wouldn't ever use the pharmacy here. In general I simply don't understand why this location is so bad and that management doesn't see it and fix it.
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August 2023 by Anthony Boedeker
They usually have what I need. This I had to settle for second choice. That why 4 stars.
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April 2023 by Michael Janowski
It is a liquor store, good selection, but the moving products so you walk around a lot
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December 2022 by Adam Smith
Has a offer selection than most Krogers but if you like bourbon and want to pay reasonable prices then go somewhere else. I was looking for Horse Soldier Bourbon Premium for a gift. $49.99 from the company so should be right around $55 or so. Kroger has marked it up $27 over MSRP. Contacted the distillery and they were not aware of the steep prices at Kroger. Meijer has the same bottle at $54. Heading over there to get it the right price. Shame on Kroger for price gouging.
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December 2022 by Anne B.
My complaint is regarding price labeling... almost 100% of the time when I shop in Independence, KY store, there are NO prices on the counter breads, the fresh ones... baguettes, specialty loafs, etc. No prices, no purchase... I go elsewhere. This has also been happening the last few months in the packaged vegetable wall of lettuce, etc. Again, no prices, no purchase. And try to find someone to get a price! Even more a challenge... Although I did get help one day from someone in fresh seafood on un-priced items in a bunker. It seems the problem is spreading here now.Please, PLEASE do BETTER! I love the store, but am giving nearby stores more attention.
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November 2022 by Robert Murphy
Great selection of liquor and beer. Was kind of sad to not find a good selection of mixers, I suppose they expect you to go next door to the full store. They did have some basics like soda and juice but not much for energy drinks.
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October 2022 by Mary G.
We like shopping at the grocery part of this store but the pharmacy is THE WORST! They never answer the phone, the wait time is excruciatingly long, & most of the staff are rude & incompetent. Independence Kroger wake up & fix your pharmacy or you will lose customers. I think everyone in the pharmacy should be replaced with people who actually work & care about their jobs. The horrible pharmacy has turned what would have been a pleasant shopping experience into a nightmare you never want to repeat!
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August 2022 by Lynn Thompson
The pharmacist manager is nasty and constantly messing up perscriptions. Well no worries ill take my business else where. Shame on the manager in todays daynin age not a good idea to tell people to go else where. Maybe you should go else where.
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May 2022 by Laura Shipley
They have European nice alcoholic drinks. I must mention that the people that work there are very nice and polite ☺️
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April 2022 by Darrel Hutton
THEY HAVE LIQUOR!! HELLO ? With the best prices in town, plus you get points on your Kroger card for ⛽ gas discount.
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April 2022 by Mike B.
If you are thinking of using Kroger as your pharmacy; consider this... When our regular major chain pharmacy ceased operations in our area, we moved all our family prescriptions to the Kroger Pharmacy in Independence, KY. After putting up with ongoing prescription fulfillment issues for years now, today was the last straw! When their automated Rx refill by phone system failed to provide the correct information, I stayed on the line to speak with a pharmacy technician. Unfortunately, instead of listening, the technician kept interrupting by telling me what I already knew, as opposed to waiting to hear the problem. Finally, out of frustration I asked her to "Please just stop interrupting me and listen to the problem!" So, she hung up. Apparently, this pharmacy would rather allow the wrong prescriptions to be filled by their automated system, than to listen to a customer explain the issue in an effort to head off a costly prescription medication error.
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March 2022 by Jesse Turner
Excellent selection ?
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March 2022 by Jessica G.
BEWARE using Kroger Independence pharmacy. My daughter was only given HALF of her prescription last Sunday. When I talked to them about it today Ashley the pharmacist blamed it on the techs 'not being educated' (her words) and being able to read dosing info - EVEN THOUGH - I told them we always get 2 bottles and not 1 of the medication. YES - even a pharmacist double checked this last Sunday when I asked about it a second time! Now my daughter is so sick she can't get off the couch and is missing way more school than she should be. They apologized. And apology when any medication filled incorrectly can be DEADLY. But don't worry - they said they would talk to the tech who released this! UNACCEPTABLE! I will be taking this up the chain. Seems like they are all uneducated and CLEARLY uneducated people shouldn't be dishing out meds. Oh and she blamed me for not calling on Friday to clear this up....so sorry I was dealing with 2 kids that had the worst stomach bug I've ever seen and didn't realize I had to do their job too.
