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February 2024 by Sharon Humphrey
Very efficient kind and courteous
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February 2024 by Bill Gilbert
Amara is the best
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January 2024 by Andrew McConnell
Great Staff !!!!
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November 2023 by Dave A
I was a customer for 5 years. I opened my account at this store. I decided to transfer our lines to Verizon on 10/16 which ended my contract with t-mobile automatically because we transferred our numbers. Our billing cycle at t-mobile goes from 10/15-11/15. I got a bill from t-mobile for an entire month when I should have been billed for 1 day, 10/16. So on 10/23 I went to this location to see why. The two employees had no interest in helping with anything, probably because I switched to Verizon. All they did was look at my account and said both lines were still active and I needed to call the company to get it canceled. This was a lie because my account was closed on 10/16 according to t-mobile corporate. I also wanted to return my Cellspot booster which t-mobile said I could do at the store according to the letter they sent with the return label. The 2 employees at this store said they couldn’t take it back because I had put the UPS label on it. I said“I’ll take it off.” Then they came up with some other excuse. The employees at this location don’t know anything and have no interest in helping with anything. I would highly recommend going somewhere else for cell phone service unless you enjoy horrible customer service.
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September 2023 by SnapShot - Perry R Owen
I found the store manager to be exceptional at knowledge and helpfulness. He and the store clerk were very easy to work with, explained everything and sent me on my way with new Internet WiFi that I set up very easily. I also received information on a promotional tablet that I believe I will be back to get it.
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July 2023 by Troy Rinaldi
The best store I have ever been to. Juanita was awesome helping me out. If you go to the Independence store, go see her. She is outstanding, and has the best customer service I have ever seen!
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July 2023 by Sherry Rich
Stopped by T-Mobile for some information on Home Internet. Cody and Savannah was extremely helpful, patient, and friendly. I would highly recommend either agent. Great experience.
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March 2023 by Amber Cooper
The worse store,, absolutely no help in an issue that made me switch phone carriers. I do NOT recommend this company
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February 2023 by Adam Leen
Went in to see if we could troubleshoot my daughters tablet and I was going to purchase a new phone. And was in there for over 20 minutes and no one said a word. They were with customers, which I understand, but shouldn’t someone acknowledge I am there and see what was needed. Maybe a “be with you in a bit”. So I’ll go somewhere else
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January 2023 by Amy Lawson
Great customer service and fixed my phone on Christmas Eve during a winter storm! So grateful they were there and able to figure out the issue!
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October 2022 by Kim Dawson-Beckerich
WOW. You want real customer service go see the newly promoted manager of this T-Mobile. Everybody in there was great. We couple small issues but I am a retail manager and and this does customer service like I do..... ALMOST. ?
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October 2022 by Kim “Kizzy4td” Beckerich
WOW. You want real customer service go see the newly promoted manager of this T-Mobile. Everybody in there was great. We couple small issues but I am a retail manager and and this does customer service like I do..... ALMOST. ?
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August 2022 by angela mcnutt
Excellent customer service!
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July 2021 by Jac
The manager Josh is ridiculous.We were switching our plan over to Verizon because T-Mobile’s service was just horrible and we called the 1800 number first and they told us we did not need to have his phone paid off in order to switch well the manager told his coworker he didn’t care what they said we had to pay it off. It’s absolutely absurd! I will say the other guy named Chris is a absolute gem and tried to help us out as much as he possibly could.
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July 2021 by Brittney Browne
Best store fixed my phone quickly manager very nice and helpful!!!
