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March 2024 by B T
Received excellent service. Please keep up the good work. Seven (7) gold stars.
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March 2024 by Margo Barr
Karan is a great sales person. Hears you furniture needs And leads you to the product you want. 2nd time purchasing. Great deals and service.
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March 2024 by Mary Radwell
Shopping was a good experience. I never felt pressured to buy. I was given accurate information on my selection and Kollen was easy to work with.
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March 2024 by Rebecca Nale
Michelle was perfect! She was there to answer my questions and show me around but did not smother me. She was professional, polite, and NOT pushy. I will definitely go back and see her again.Thanks Again Michelle for the great customer service. It was refreshing because I dress up all week at work so I tend to be casual on the weekends and that often causes salespeople to judge me.
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March 2024 by scott currin
I had a very nice experience at Ashley Furniture + Outlet in Louisville. Our salesman, Jay helped us for hours to ensure we got the furniture we wanted at the price we could afford. Thanks again, Jay.
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March 2024 by Marlon Linton
Great experience; and great teamwork by Paul(Gunpal)and sherri. Did their best to get me my monies worth. Was told 2-3 weeks but the paperwork stated it could be 2-16weeks….so time will tell.
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March 2024 by Jeff Edwards
Had a great time working with JoshHe was very helpful and easy to work with
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March 2024 by Betty Ray
It’s been a month and my order is still not right. Everyone orders the wrong thing. It’s hard to get anyone on the phone. No one returns calls.
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March 2024 by janice avant-gaffney
My retail experience was leisurely and pleasant. There was no pressure from the sales associate and all of my questions were answered.
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March 2024 by Kenneth Fanning
We were greeted right away and they were very nice. We wasn’t rushed or pressured in completing our transaction. She answered all questions that we had and they just had a friendly atmosphere all together
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March 2024 by James Wheeler
Absolutely worst customer service. After shopping for my furniture, and paying for it, I find out I did not get the best deal on a TV stand which the employee promised me. Since I paid for it with a check, they said they could not refund me for a few weeks. Quick to take money but slow to give it back ordeal. The manager promised to refund me and give me $100 more for the inconvenience, and even took a picture of my order number. It has been 8 months and I STILL never got my refund.But it does not end there. The day before my furniture was supposed to be delivered, I called the store number to make sure my stuff would arrive the next day, only to find out through voicemail that their system was down and orders would be delayed. Did they notify their customers about that? Nope.I called customer service to ask about the problem and the woman I spoke with just brushed me off and hung up on me. So I went to the store in person to ask what the deal was. They just told me that orders would be delayed until their system is fixed and were very unapologetic about it. The store manager refused to give me the name of her supervisor on top of that. Basically, if their system stops working, they cannot do business.I will NEVER AGAIN do business with Ashley Furniture and I will tell everyone I know to not shop there.
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March 2024 by Nour Sy
I absolutely recommend it they’re so helpful people and they have very nice furniture?
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March 2024 by Pedro Espinales
Karan was very kind and attentive, I got a good price at the Outlet and they helped me with everything I needed.
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March 2024 by Catherine Zupan
Michelle was very professional and was a great help for helping me pick out furniture for my new home. Thank you Michelle!
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March 2024 by Johnathan Ryan
I enjoyed my purchase experience and especially the help that Sherri Dorsey provided. She answered all my questions and was very knowledgeable and patient through the process. I highly recommend her and this store!
