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December 2023 by Debbie Pelissero
The people here are not only professional but so kind and helpful and compassionate. We had to have our baby Max put to sleep and the entire staff explained everything to us, step by step and just was there for us like they were part of our family. I can't recommend them enough and so thatnkful to have them .
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December 2023 by Monika A
Visited this location today with my puppy who is anxious and scared when there are too many things going around. The front desk lady Christina was trying to clear the lobby and kept tapping the wooden barricade by the scale for my dog to get on. I explained that there are too many things going on and she is anxious. When I finally got her on the scale, Christina proceeded to tell my puppy to sit, in a not very nice tone, and then had the audacity to start tapping her on the butt to try and force her to sit. My puppy turned away and walked off the scale and Christina exclaimed that she didn't listen to her command. At this point I was very upset at how she was treating my puppy and the tone of voice she was using, especially after she saw how scared she was, so I told Christina to back away from the scale. As soon as she moved away, my puppy went on the scale by herself without any issues.If you are going to work as a front desk person at a vet office then you need to know how to treat animals properly and listen to her owners directions and explanations. The only reason I gave this place 2 stars instead of 1 is because the other staff respected my puppy and took note of everything that I said and did not try to force or stress out my puppy any further.
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October 2023 by 'Lia Mooney-Javadi
On the whole, good. My cat has a very slowly resolving sinus mucus issue that mainly occurs at night, which chokes and gags her, and since they don't see it, I feel like they think I'm describing a hairball, and not taking me seriously, but I am not. This is very different.
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September 2023 by Sabrina S.
Amazing staff. Amazing service! They take such great care of my fur babies and truly care about their health
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July 2023 by Mike Spurlock
Good service. Sometimes a little overzealous with up selling but they've taken good care of our dogs over the years.
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June 2023 by Jorie Gorski
The entire staff at the Stony Brook Banfield are phenomenal! They are prompt, welcoming, caring, and pleasant to deal with. I always know my pup is in the best hands here. We have seen Dr. Bickett twice now, and he always goes above and beyond to be sure I’m well informed of what is being dealt with, any options I may have, and I always leave feeling confident that I’m making the best decision in the care of my pet. Bonus points…my dog loves all of the staff here too!
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May 2023 by LaShay Moran
The staff at Banfield is always so friendly. My dogs receive optimum care. And the veterinarians always call personally to let you know how your pet is doing.
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May 2023 by Dawn K
Everyone has their own experiences but I have never had any issues with Banfield. I've been going to them for years and trust them with my pets. The doctors and staff are great.
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May 2023 by MY Coots
This is the best Banfield facility in Louisville. I hope their level customer care remains consistent.
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May 2023 by Jessica Hanna
We love all the doctors there and how awesome they are at listening to our concerns regarding our herd!
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April 2023 by Shelly Grieve
I take all 3 of my pets here and they by far are amazing. They always call to check up on them after their visits. The best part is that they treat my dog and cats like their own fur babies and tell me how their visits go. I love that I found a vet office that cares about my little loves as much as I do. Best care and preventative care out there. I know my animals will continue to live long, healthy lives. Thank you all for what you do!
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March 2023 by Marcus Bandalan
They took awesome care of my dog!
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March 2023 by Malori Taylor
Best in the city! Always kind, punctual, & adorable.
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March 2023 by Lynde Revert
We love Banfield! The staff always treat Wookie like their own and are always so professional. The Vets we have seen since going to Banfield have all been so caring, prompt and are always willing to answer any questions I might have. I would recommend them to anyone! Thank you for always taking such great care of my fur baby!!
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March 2023 by Robyn Sweasy
I have been with Banfield for 4yrs. now..not only does my fur babies love them but I do to.The staff are the best. They have a great wellness plan that keeps you pets healthy. I highly recommend them to any pet owner. WE LOVE YOU DR. HIGGSPrincess CaliLady Victoria
