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January 2024 by Tim Boyle
I would have given a 5 but the financing with Synchrony was horrible. I was approved/pending but they kept me on the phone for 45 minutes so I hung up and put it on my credit card...
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December 2023 by Chuck Distelrath
They have a nice showroom with a lot of flooring samples.
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October 2023 by Jacob Townson
Prices are good, and quality is up to snuff, but man they make you wait for the floors
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September 2023 by Mike Hunt
Lumber Liquidators agreed to settle a class action lawsuit over claims that their bamboo flooring was defective and prone to damage. The company agreed to pay $14 million in cash and $14 million in store credit to eligible class members. The total value of the settlement was $36 million.The CDC found that exposure to formaldehyde in the laminate flooring sold by Lumber Liquidators could cause irritation and breathing problems. A 60 Minutes investigation revealed that Lumber Liquidators sold Chinese-made flooring that was contaminated with high levels of a chemical that can cause cancer. The company agreed to a government demand to test all of the flooring.In April 2020, Lumber Liquidators changed its name to LL Flooring.Rember this?
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September 2023 by Chuck Palmer
In early May 2023 my wife and I begin our project of placing wood flooring in our home. We always take time to do our diligence when seeking the right professional opinions and consultation, from the Southern Indiana, Louisville, Jefferson County areas for any of our home projects. After visiting 4 - 5 different "rated" flooring companies, we just happened to drive by the small office front at LLC Jeffersontown (J-Town) 40299. Ms. Carly, the front office representative, presented herself as a very product knowledgeable professional!!! Ms. Carly's customer service skills were outstanding!!!! After eliminating LLC's competitors from our list, we knew LLC was the company to purchase our luxury vinyl flooring from. Mr. Leo Oliveiras, "head of the installation company," who was contracted to do the job stopped by our home to do measurements and to set up a date for installation, was a proficient, confident, professional and had what we call in the US Army "a can do" attitude!!!!! Mr. Oliveiras' installation team did an outstanding job on our "LVF" literally "hands down" as Mr. Olieiras told us they would before the work started. Advice, to all looking to install flooring, take the stress and worries out of the equation, and contact LLC Flooring Jeffersontown or any of their locations nationwide. You will be elated that you made the call to LLC!!!!!
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August 2023 by Chuck P.
In early May 2023, my wife and I started researching our project of placing wood flooring in our home. We always take time to do our diligence when seeking the right professional opinions and consultation, from the Southern Indiana, Louisville, Jefferson County areas for any of our home projects. After visiting 4 - 5 different "rated" flooring companies, we just happened to drive by the small office front at LLC Jeffersontown (J-Town) 40299. Ms. Carly, the front office representative, presented herself as a very product knowledgeable professional!!! Ms. Carly's customer service skills were outstanding!!!! After eliminating LLC's competitors from our list, we knew LLC was the company to purchase our luxury vinyl flooring from. Mr. Leo Oliveiras, "head of the installation company," who was contracted to do the job stopped by our home to do measurements and to set up a date for installation, was a proficient, confident, professional and had what we call in the US Army "a can do" attitude!!!!! Mr. Oliveiras' installation team did an outstanding job on our "LVF" literally "hands down" as Mr. Olieiras told us they would before the work started. Advice, to all looking to install flooring, take the stress and worries out of the equation, and contact LLC Flooring Jeffersontown or any of their locations nationwide. You will be elated that you made the call to LLC!!!!!
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August 2023 by Brett Potts
Sometimes I have to wait depending on how many other people are picking up at the same time, but mostly am in and out with no issues.
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July 2023 by Chris Yates Sr
Well, it all started good until they changed installers, which is another story...we get new installer and it's just not very professional. Messes not cleaned up. Told no caulking on order he has, but its on ours. Installer puts it at joints only. Then dust left everywhere outside. Then squeaks in floor, that we asked about and were told would be addressed. Well those squeaks never were thought about. The floor is gorgeous, but the product doesn't make up for this whole poor unprofessional customer service experience.
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July 2023 by Abby Carter
Was able to easily pick up my order and had help getting the laminate in SUV.
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May 2023 by Codi ..
came and took measurements then never called me back. The guy said in his ten years of flooring he's never seen one that was sticky after the removal of peel and stick vinyl tiles.
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April 2023 by Lauren Kasdan
Great customer service and beautiful flooring. Didn’t try and sell me stuff I didn’t need, BUT they did find additional discounts for the flooring I ended up getting. Not to mention, when they said the order was ready initially, only part of it was. My sister’s fiancé was set to pick it up and install while I was out of town so he was the one going that day. When he got there and discovered it was only a partial order, they offered to deliver the rest at absolutely no charge. And they did! In time for him to just about finish up while I was gone too.Great company and employees—particularly at this store. If I make any more flooring renovations or repairs, they’ll be the first folks I go to!I wish I’d taken a good “before” photo, but this is the after with new paint and the new floor and it is stunning!(They have the new construction/flipped house special of grey laminate, but I recommend any of the gorgeous hardwoods they carry instead ;) )
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March 2023 by Cathy Hellen
Started out great. Ended up terrible. They were glad to take my money and made all sorts of promises on delivery l paid for. Received so many phone calls l handed it over to my builder. Product delivered too early, no notice and dumped outside. I paid for inside delivery
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March 2023 by Thomas Knight Jr.
Workers were friendly amd prices were some of the lowest we found. But store in tiny and kind of dirty.
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February 2023 by julie hundley
Carly Sallee the assistant store manager was AWESOME!! She walked us through the whole process, shared her knowledge and was very helpful with all our questions.
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February 2023 by Tamara Carney
Knowledgeable employees, very friendly and took time to shower praise on my pup who was welcome in the store.
