“Fantastic experience with Beau/store manager! Extremely knowledgeable, not pushy, answered every question, and got us completely set up for a new mattress! Thanks so much, Beau! Can’t wait to sleep on it!”
“Mattress firm, the Westport Road location had an amazing selection. Tyler was so helpful and educated me on the different options. I was not looking forward to shopping for mattresses and I’m so glad I went to this stores they had everything I needed for multiple rooms in my house. I bought multiple mattresses for our home, from a guest room to a teen room. Tyler was extremely knowledgeable. the process was easy and I would 100% go back and refer my friends and family!”
10AM - 8PM
13006 Shelbyville Rd Ste 102, Louisville“Was extremely pleased with the help that I received buying a new mattress and box spring. Scott was very helpful and very courteous and knowledgeable. Have bought there before and will go back.”
“Called ahead to make sure the store had my box spring in stock. Walked in and the salesman had it ready to go. Transaction took a couple minutes for payment etc and we were out the door very pleased with our service. Would recommend this location to anyone looking for mattresses.”
10 AM - 8 PM
12935 Shelbyville Rd Suite 110, Louisville“Vince was great working with a first time mattress buyer. Patiently walked through options and detail, really focused on sleep pattern to guide to best fit. Also respected price point of budget. Efficient and easy transaction. Recommend highly!”
“Nolan was a real peach-he assisted my friend and me with patience, grace, and such great good humor. It was a pleasure working with him and I hope Sleep Outfitters appreciates the gem they have in this excellent representative and acknowledges him accordingly.”
10AM - 8PM
2520 Hurstbourne Gem Ln, Louisville“I have had the pleasure of working with Abigael. She has assisted with 2 issues...a financing issue and a product issue. The level of professionalism, care and attention to detail in both situations was top tier and very much appreciated. She took ownership of the issues and focused on finding a resolution. I could not ask for a better, more efficient customer service experience. Two experiences that could have left us upset, she made sure that we were satisfied by focusing on finding a resolution that was fair.”
10AM - 8PM
1920 Watterson Trail, Louisville“Poindexter was awesome. Very knowledgeable, helped me and my husband pick out the best matress and head and footboard. I was very satisfied with our purchase.”
“This store is adorable. I wish I had known about it when my children were infants as they have plenty of unique cribs and beds for infants, toddlers, and kids. The sales associates were very nice not pushy at all, and even when I decided to switch my order after I paid.”
10AM - 8PM
4915 Outer Loop Suite 1G, Louisville“I brought new pillows. The store manager was extremely knowledgeable about the products being sold. My only complaint, if you want to call it a complaint, was that the pillows were not in stock at the store. I had to pick them up from the warehouse which was a few miles away. Because I had to make a trip to their warehouse, I think he should've offered a small discount for the inconvenience.”
10AM - 8PM
5749 Preston Hwy, Louisville“Hits all the checkpoints; customer service, product quality & best off all good prices. They had the same bed frame as 2 other places and beat them by 300-400$.”
“Great service, helpful staff. We came in twice as we wanted to wait for Black Friday sale. Staff working together to recall our first visit and make this a pleasant experience.”
“Eric at sleep outfitters on outer loop is amazing! He has went above and beyond for months trying to help us get the right mattress to alleviate pain and to be able to get a good night sleep and we finally found the perfect one. Thank so much for your help Eric! You are greatly appreciated!”
“Keenan was extremely knowledgeable and helpful! It was our first time buying a mattress and he let us explore many options and was understanding with our budget. He knew exactly what we needed and got us the best deal for it!”
“I love the fact that I can order this to my existing order to see if I will like it. I am really excited! I was on the fence because I didn't want to be stuck if it didn't work out.”
“Thanks, Louisville Mattress, for your expertise and excellent customer service when I wanted an adjustable base for my bed.Whatever your bedding needs are, this is the place to get it taken care of.”
“Araceli, outstanding customer service. Always a great pleasure to work with her and TC Fain, GM. Knowledgeable of the products and options. Recommend all day, every day.”
“Renee and her husband were wonderful, the best price, and was very patient with all of our questions. Delivery was fast and professional. And it’s dog approved too!Seriously, we love the split King and all it offers. A great INVESTMENT for our health.”
“Contacted a random Facebook ad and, to be honest, didn't hold up much of an expectation.Still, I kept the appointment...SO glad I did!Dave is amazing; his work horse; sorry WIFE, is a treasure ?Their range of mattresses is amazing. Gave him my story of how I developed back pain to such an extent it was difficult to move. As such I needed a firm mattress.His knowledge brought me to the first mattress. I lay down... My back cracked in 6 places immediately and I felt a wave of relief!!"Must call the wife and ask her" I say. As my wife just happens to call me!!Long story short, she joins me at their warehouse. Tries the various mattresses and then we walk out after buying not one, but TWO of the firm, back cracking, mattresses; with a spring in our step and the joys of a great night sleep to look forward to.Highly recommend calling if you need a new mattress. At less than $2000 for 2 firm, hybrid mattresses, delivered straight to bedroom; and a new friend made, it was a true bargain!Thanks Dave ?”
11AM - 9PM
7900 Shelbyville Rd A09, Louisville“My wife and I went to the Purple store yesterday and had a very good experience. The person that helped us was Laura and she was great. She guided us through the choices with a lot of care and helpful information. We took our time and didn't feel any pressure. After some time considering the different options we made a choice and bought a mattress. We felt good about the choice and our experience at the store.”
“Great experience. I bought an office chair and desk. They came to my house and set it all up with my computer on a custom built stand up desk. Excellent personal service.”
“I visited this location today with my family and we had such a smooth and easy transaction. Ed was incredibly sweet and helpful. We look forward to doing business with this company again in the future.”
“Albert Cross was so patient with us! He answered all of our questions and gave us all the time we needed to walk around and try out all the beds. I highly recommend Albert and this location if you are considering purchasing a new bed!”
“Very helpful and friendly staff. Low pressure approach to sales; they educate shoppers and allow them to make an appropriate choice. Mattresses are made to order, so you know they haven't been sitting around a warehouse.”
“As a past customer we were very happy with our sales associate, Teresa. We tell her what we are looking for and she helps guide us through the choices and the process.I believe the experience with the salesperson impacts my continued support of a business.”
“We had to wait a few weeks because our Amisco dining chairs were custom ordered. But, wow! Dining table and chairs were delivered today by Ronny and Chad. It looks amazing and our Thanksgiving meal will be enjoyed using it! Thank you, Chris for helping us with our purchase.”
“We recently furnished a new home needing furniture in each room. Our purchase consisted of lamps, rugs, bedroom sets and living room furniture. Lee F was a wonderful support with Bassett for us. She is kind, thoughtful, talented and passionate about helping the client. She supported us throughout the entire process. She worked with the delivery and it went flawless with an unbelievable delivery person, Julian. The furniture arrived pristine and set up perfectly. The furniture is excellent quality and works well with achieving a cohesive look. We love all the choices Lee helped us purchase and are so thankful we developed a working relationship with her in Louisville,KY. This was a great investment!”
“We needed an inexpensive mattress for a kids bed and we went to the Mattress Center on a Sunday afternoon. We were greeted by the owner who was absolutely awesome. We told him why we needed it and he took care of us. He was so nice we also bought sheets for 2 beds. Best place I ever shopped without all the pressure and lies. I give this store 5 stars!!!! Super impressed Vanessa”
“Purchased 2 mattresses and 1 box spring from this location and could not be happier. The delivery guys were awesome, delivering on a day when the snow was making roads icy (our bed frame delivery that same day from another vendor re-scheduled to the following week). We have slept on both and they are fantastic. Mike at the store could not be more friendly and forthright in all aspects. We purchased a bed with drawers underneath and did not need the boxspring so we returned it with no issues and a proper refund. I did have to get a van of my own to do so but still came out ahead and am extremely happy with our purchases.”
“Michelle was perfect! She was there to answer my questions and show me around but did not smother me. She was professional, polite, and NOT pushy. I will definitely go back and see her again.Thanks Again Michelle for the great customer service. It was refreshing because I dress up all week at work so I tend to be casual on the weekends and that often causes salespeople to judge me.”