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October 2023 by Renny Durindia Summers
Rude. Uncaring. Greedy $. Inconsiderate. It's a shame. Since Jerry sold it to his son it's not the same. His son is going to close that place due to his inability to at least "act" like he wants his customers happy in the end in everyway possible. If you have issues later on, good luck. That's not factored into the very large bill. BLINK IM GONE ? ?
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July 2023 by Harold Smock
The owner is a great guy that gave us a great deal. Highly recommend this business for your flooring needs. Best prices around for a great quality of merchandise.
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February 2023 by Neil Mac
Flooring is a good price but the installers sucked.
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August 2022 by Beth Richardson
Not a great selection to choose from and not great savings ?
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July 2022 by Mountain W.
My communications with New Wave Flooring started out very well. They came out and gave me a decent estimate. I suggested a date for installation and was told they date should be fine. I requested that they let me know. That date has come and gone and I never heard anything from them. CRAPPY SERVICE
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July 2022 by lori bowers
The sales rep was very nice helps me pick out the floor I needed very good prices
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January 2022 by Angela Edwards Quarles
They are so knowledgeable and have so many different choices
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December 2021 by dianne hackney
I'll never go there again. They were so rude. Acted like didn't want to help me.So I went to lumber liquidators & they got my business. The blink I'm gone guy is so fake. They don't deserve even one star
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October 2021 by Charlie Hite
Great local store for all flooring needs. We shopped several stores and chose New Wave based on customer service and price. We replaced our entire house with vinyl plank.Levi was very helpful and easy to deal with in the store. He gave us an estimate based on a drawing and dimensions we provided. The vinyl plank was nice quality and the price beat any other stores. Mike and his son did a wonderful job of installation. They completed the job in 3 days as promised.Definitely will use New Wave for all future flooring needs.
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September 2021 by Kaye Walker
My husband and I wanted to spend our money for carpeting at a local place instead of a chain store. We went to New Wave because they carry Mohawk Pet Proof carpet at a good price. The carpet is great but we did have problems after the installation. We kept stepping on carpet tacks that were either too long for the type of carpet we purchase or were never properly nailed down. I called the store and spoke to a salesperson who told me just hammer down any tacks we found which we did but then found ourselves having to hammer down tacks across all the doorways and each step going to the upstairs. I decided to go into the store to discuss the issue. The owner was there so I spoke to him directly. I explained the situation. I then said my husband and I have nailed and nailed tacks but are still finding them and asked that someone take care of the problem. I told him I was tired of being stuck in the foot by carpet tacks. The owner said, "I guess they are all around the baseboards, too!" I said, "I don't know. I don't usually walk along the baseboards." He then said, "I don't know what I can do except buy shorter tacks or glue the carpet down." I said, "We have had carpet put down 3 times before and never had this problem." He then said, "I guess I will have to pay someone to come out there to nail them down." I said, "I would appreciate it." Let me express that he was not friendly and at times was rude. I do want to add that the salesman, Levi, who sold us the carpet was very nice and professional. He was also the man who came to nail down the tacks that the installers failed to nail down in the first place. Levi was very diligent and we have not had a problem since. My husband and I do not recommend dealing with this company because of the poor installation job and the rudeness of the owner.
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August 2021 by Tony D.
Absolute s*** customer service..dont want to cover warranty...dont do the job right the first time..makes excuses after excuses..absolute s*** business to deal with would NOT recommend doing business with them...you can spend 2 grand with them once you need something fixed they say its not their problem but i guess thats what you get shopping local will take 100% of my business to lowes
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April 2021 by Velda Willis
Where we got our new floor
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March 2021 by Jeff Gorham
Very courteous staff, good selection and very competitive prices. Second time there and going back when I get ready for more flooring.
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March 2021 by Dwight Davenport
Amazing job you guys did installing the carpet yesterday!!! Great job and sale Levi !!!
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February 2021 by Melissa Brazell
Nice people
