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May 2023 by Dee Dee
Meh it’s a bank.
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October 2022 by Rana Rzyczycki
Extremely rude and uncalled for behavior by one of the tellers. My sister went in today with her one year old daughter who was quiet and held the whole time. Was told “banks are no place for children” even though my sister had tried using the drive through option but was told it would take too long and to come inside. The teller then was making fun of my niece for not being able to use full words (she’s one.). This place doesn’t treat people with respect.
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March 2022 by The Man With No Name (The Good)
although a little crowded right before closing for the day, it was a pleasant experience and very professional. as my personal banking choice, it's the place to have an account of any type if you want security. very strict, very thorough, online banking and bill pay have some stipulations in place that are more than the usual security. as a matter of fact, it is very difficult to have a another institution deposit money without difficulty if you have to go through a PLAID verification. PNC and plaid do not communicate it cost me $1,000 loan even though I was approved, PNC would not allow the deposit. five stars for everything else
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September 2021 by Forrest Day
Monique was outstanding at customer service.
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August 2021 by Mike & Clo
WOULD NOT RECOMMEND TO ANYONE. Worst banking experience my boyfriend and I have ever had, one minute you have money in your account then next its all double pending going negative! They ask you if you want to sign in for overdraft and even if you opt out you unknowingly automatically have overdraft anyway. Completely messed up my money and bank account!
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March 2021 by Robert Davis
Dread going into the branch, try to save in-branch transactions for when in Jefferson County. The business management crew has a demonstrated lack of service and energy.
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February 2021 by Trenton Renfro
Horrible service people are rude one day I was trying to use my debit card in the PNC ATM and it took my card and would not get it back in when I went inside to ask them if they could get my card out they said it shreds any cards that are not PNC but I went to work and asked everybody if they use their card at that ATM and they said yes and they did not have a PNC card very rude people horrible place
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January 2021 by Henry Maxwell
Poor customer service, mainly the teller supervisor, avoid this location when ever possible.
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October 2020 by Nick M
PNC froze all of my accounts because my wife tried using the cardless ATM feature. I'm not sure why that was suspicious but they did it. I stopped by this branch to get it sorted. They weren't letting people in the building without an appointment so I put my name and number on a list and was told 20 minutes. I waited 45 minutes in my car before I called to find out what was going on. I was then told another 20 minutes. After waiting a total of 1.5 hours I walked back inside and explained what was going on. During small talk the lady had the audacity to ask me why PNC wasn't my main financial institution. Ironically enough I also ended up with the same banker who had blown me off for the last 1.5 hours. Luckily he turned out to be a decent guy. He ended up having to call PNC corporate which put us on hold for another hour. If I had known the branch couldn't fix my issue I would've called corporate myself and saved 1.5 hours of my life. This gentleman also asked me why I bank mainly with Chase rather PNC. I think the answer to that question is evidently clear.
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June 2020 by Susan Beach
When you call to get information on a title I think the first question that should be asked is do you have your account number NOT my social security number then hang up with no response when I questioned why she wanted my social
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May 2020 by Shannon Spicer
Never again will I do business in PNC Lagrange. I left my bank card at home and I had my ID and my Social security card as proof. The lady was rude and hateful and said that my ss# wasn't a valid ID. .. what a hassle
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August 2019 by THANK YOU JESUS
Pnc bank is charging for a print of my bank statements..
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August 2019 by Cool Breeze
No words needed, it’s PNC.
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April 2019 by Chad Gnadinger
Fee hungry bank hiding behind smiles. While the front line folks are friendly and courteous, it doesn't go far when tellers can't handle simple transactions like cashing a check. They want to change a fee for cashing a check that you, their customer, made out to a non PNC account holder. Corporate talking points is about safety, but in the end it's about their profit. If I write a check to someone, they deposit it at their bank and withdraw funds the next day is all at no cost, but if they want cash now, that's a fee. Sad. They closed my small PNC branch that knew me and had a personal feel, now that they have consolidated it may be time to find another bank.
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November 2018 by Connie Cocanougher
The employees are all very friendly
