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October 2025 by Alan G
Always happy with my service here.
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September 2025 by Amanda Williams
Brandon was great, very nice and helpful not pushy. I had plenty of time to think about and decide on the car since its such a huge purchase thats what made it even better. I didnt decide the first day. They let me take it to a mechanic for a second opinion and he told me he thinks it will be a great car and its in great shape! Tri county told me they stand by a full power train warranty, u just have to go there for your future oil changes. I will recommend them to anyone looking for a car and say I referred them too!
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September 2025 by deborah dennelle
Of course, this was not my first service visit in 231,000 miles, though it was the most significant. To start, my new Transit transmission is absolutely smooth as silk. Better than new. Further, as always, interacting with the service desk and billing booth was an ease and pleasure. Finally, I need to call special attention to the transmission tech, Shannon, for his logic, patience, thoroughness and tact. I think highly of the entire organization there; I think it is fair to say not all dealerships are the same. - Rider
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August 2025 by Danny Morton
Nick gives me the creeps and I hear him yelling in advertisements. Definitely never shopping here due to the horrible advertising ruining my podcasts.
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July 2025 by Ben Helms
The service department is an absolute mess. They had my truck for 2 full days for warranty repairs and got absolutely NOTHING completed. My service person is incapable of effective communication about expectations and did not even take the time to order parts for the repairs needed despite the issues having been diagnosed prior and having 2 full weeks to get the parts on order. All the while she is full of excuses when confronted. The service management even admits that her communication. needs work but yet apparently has not taken any effective steps to fix the issue. Understaffed, overbooked, and poor communication. AVOID this dealership at any cost. I will be taking my service and my future vehicle purchases elsewhere. Shameful that this dealership represents Ford in Oldham County.
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July 2025 by Business Brokers \u0026 Consultants, Inc.
I have been a customer for over 10 years now. The entire staff there is very friendly and helpful. But Jon in the service department is the best. I mean this sincerely: when I call, he answers promptly and gives me honest advice. He has my car ready for me when I get there, and it's always done correctly the first time. Jon is a true asset to the company, I feel. Jon is an excellent employee. I wish my employees were this good.
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July 2025 by Kelly Lawrence
Always have a great experience with Jon in service! He goes above and beyond and makes sure im taken care of! I never go anywhere else!
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July 2025 by freda Houck
I had an excellent experience working with Jon H. in service. He was honest, helpful and communicated clearly while my car was being serviced.
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July 2025 by James U
Jon H. in service is top notch! I feel that I always get thorough and honest service advice, and he makes sure all the work gets done affordably and in a timely fashion! I have the utmost confidence in this service staff and Tri-County overall!
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July 2025 by Bill Johnston
Terrible, very unprofessional. Do not trust the service dept. I have bought 3 cars from them and they still took advantage of my wife by upselling a service that wasnt needed. 271 dollars service on a new bronco.
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July 2025 by Shannon DeBeer
Just purchased a 2025 Explorer from Tri-County. Ryan B, and Josh B. were so helpful. They were patient and explained the process in detail and helped me choose the right vehicle for me. Andy the sales manager made the buying process a breeze. Customer service top to bottom was excellent. We are lifetime customers of Tri-County Ford.
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July 2025 by Gourmet Real Estate
⭐️⭐️⭐️⭐️⭐️
I had a fantastic experience purchasing my Ford Escape from Tri-County Ford! Josh was incredible to work with—patient, knowledgeable, and genuinely helpful throughout the entire process. He took the time to help me find the right vehicle for my needs and never made me feel rushed or pressured to make a quick decision.
The whole team was professional and easy to work with from start to finish. If you're looking for a smooth, no-stress car-buying experience, I highly recommend Tri-County Ford. They were truly the best!
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July 2025 by Kasey Fortner
I had a fantastic experience working with Max Brown at Tri County Ford! He was incredibly knowledgeable, professional, and efficient throughout the entire service process. Max kept me updated multiple times on the status of my vehicle, explained everything clearly, and was upfront about what my car needed without any pressure. It’s rare to find someone so educated in all things automotive who also takes the time to communicate so well. I truly appreciate his help and would absolutely recommend him to anyone needing top-notch service!
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July 2025 by Ethan Nanni
Zero stars. Go somewhere else! After waiting over a week for an update on repairs after an accident they refused to service my Camaro despite going through proper insurance channels. Waited a week thinking they were working on it. No explanation provided . I then had to find another certified shop that would treat me and and my vehicle with basic respect. Which took longer. Another shop gladly worked on it. When picking our car up from them, they let us pull out of there with an unsafe tire pressure from the accident. Did not even fill up our tires for us. AVOID!
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July 2025 by R L6343
I am not going to go into great detail but when I say Hunter is a man of his word I mean it and we would most definitely buy from him and this dealership in the future. He made sure my husband’s truck was repaired and we couldn’t be more grateful.
