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November 2023 by Streylan C.
This is the WORST walgreens pharmacy is the state of Ky. they NEVER answer the phone, can never have medications ready same day, and after waiting in line for 20 mins tonight, and having a closed sign put up infront of my face and ignored and refused service after waiting im furious.
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October 2023 by Jonathan B.
Worse customer service I have experienced in a very long time. I am switching to another place. Every time with out fail they don't have my prescription ready or they take for ever to get me my prescription. They do not communicate and have a bad attitude. They need to fire everyone and hire new people that are not so stupid and lazy.
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October 2023 by Kylie B.
so freaking slow. waited forever just to get 1 proscription and they never are on time with the proscription i'd have to wait a day after they say it'll be done.
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June 2023 by Gavin R.
The pharmacy. I was trying to get my kids a Covid vaccine an I took them 1 hour to find out there birthday. That are 11 turning 12 in a couple of days.
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January 2023 by Nicholas T.
Worst pharmacy experience. Slow to fill prescriptions then slow at the counter when you finally go to pick it up. Wish I could switch back to Kroger pharmacy but they are no longer "in-network".
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April 2021 by Judy p.
The last two times in past month were frustrating getting a prescription filled. They say they'll call you when ready for pick up: lip service. The pharmacy employees are overwhelmed and cannot come close to meeting the demand.
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December 2020 by Chris Sturgeon
The drive-thru pharmacy is absolutely the most horrific customer service I've ever experienced in a business!!!
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December 2020 by Dennis Mangum
Very helpful, friendly service
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June 2020 by Alexis P.
I purchased sunscreen about 2 weeks ago and I got a sunburn so I checked the expiration date and it was expired. I went in to exchange and everything they had in stock was expired. I only found one that was not expired, it was the same exact product and I tried to exchange it but they wanted to charge me $4 extra, for the same exact product. If anything they should have given me a product and a refund since I had to go through all of this trouble and all of their stuff is expired. I'm very disappointed.
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December 2019 by Mark W.
I love Walgreens. Very helpful staff, albeit exhausted pharmacy staff. But one thing I hate is the restrooms! It's like a gas station. However Thornton's beats them by a mile! That's not just this location. Anywhere I go it's in bad shape. Unless it's a location that they took over through a merger, like in Andalusia,AL. That one is nice. Hope it stays that way. It's like they have a corporate policy against nice and clean bathrooms. Not one of them has a working paper towel dispenser! I've just finally had enough and moved my prescriptions elsewhere. Who wants to buy food or sanitary items after seeing that. AND that's where the staff goes to wash hands!! Who wants to touch anything in that store after seeing that!
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September 2019 by Jeannean Chesser Heber
Absolutely laziness and a staff full of liars !!!! They don’t pick up their
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March 2019 by Ashish P.
I had an appointment in La Grange on Friday and this was the first time that I stopped into this Walgreens. I have to say that customer service was top notch. Upon entering the store, the manager on duty said good morning and the associate working the front checkout also greeted me. Great customer service definitely. The shelves were stocked and there were not any items missing from the shelf. That definitely shows that the staff does a great job ensuring products are put out once the truck arrives. The sales tags were properly identified and they had displays built at the front of the store and through the middle of the store promoting items for Easter. Overall, the store is great and is located in a great location for the greater La Grange community. Definitely recommend this location to anyone in the area.
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February 2019 by Missy K.
I thought because Walgreens was in my neighborhood I should switch my prescriptions from CVS in Crestwood to La Grange. I picked up my prescription at Walgreens and the (pill was quite different). I asked to speak to the pharmacist and she looked visibly annoyed and spoke down to me and made me feel like I had no idea about what the pill (should look like) that I have taken for the past 13 years.....yeah...I called my Dr the next day and had the meds sent back to CVS. I will never ever use the Walgreens pharmacy again. It's all about how you speak to your customers when they have questions. If you are thinking about switching or trying Walgreens pharmacy out....beware! Missy K
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December 2018 by Shanna Stethen
The pharmacy is a joke. I am a human and would appreciate a phone call from a human not a robot that doesn't even give me the right information!
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October 2017 by Timothy Kinnard Sanford
You are a God send our community Walgreens LaGrange! Your continued commitment to this area for the Oldham Clinic/Touched Twice United is praise worthy! You never hesitate to volunteer/donate to the lives of "our" people. -Tim Sanford, Medical Coordinator