-
February 2024 by Dawn Shook
We used the kiosk to buy postage for some packages, and the machine did not print the postage or our receipt. We waited almost 20 minutes, and the machine would not distribute the stamps. We contacted USPS and Aurelia reached out to help. She was extremely polite and professional. We were able to get the issue resolved and while it was frustrating to not be able to mail our packages that evening, at least they were able to make sure we weren't charged for the postage that wasn't received.
-
December 2023 by Kenny Radcliffe
Never met usps I didn't like. Thanks for helping my ebay store with those priority boxes. Came in super handy. Also would recommend a p.o. box.
-
July 2023 by Kayla Dixon
I have been here multiple times to drop off packages and it's always efficient no matter how long the line is. Friendly employees.
-
October 2022 by Shawn Travers
Can’t say enough good things about this post office!! Always top notch, polite, helpful, and attentive! There are other post offices closer to me but I go here because I know the service is consistent and stellar! Makes going to the post office enjoyable! :)
-
August 2022 by Lara Hourquebie
Excellent customer service. Kenny was helpful and patient as I came in 30 minutes before close with a large package to be shipped internationally. It was also a tenth of the price that FedEx had quoted. Thank you for a great experience!
-
June 2022 by Robin Christine
The staff is wonderful here. Never had a bad experience, thank you all!
-
May 2022 by Lindie Maloney
This place is awful. They lie straight to your face. And just send your packages back after you call and tell them you live at that address. This place is a joke and their employees are trash. Especially Travis. He just likes to hang up on you
-
May 2022 by Paul Dumont
Drive up mailboxes are emptied at 5 pm M-F and 2 pm Saturday
-
January 2022 by Leigh Shine
Rude employees who lie straight to my face about how USPS handles packages as if I've never worked with other USPS locations (in four different states and Florence, KY) before.
-
October 2021 by Shawn F.
I often visit this post office when running errands or donating blood nearby. It's always bustling with activity & the busy parking lot & stretch of Dixie Highway can be frustrating to deal with. But once inside, staff are efficient, courteous & quick. They also seem to care about themselves & their customers, with the protective shields put in place as a Covid-19 precaution. This is something I wish would spread to other Fort Mitchell businesses which continue to play fast & loose with the virus & its transmission.
-
September 2021 by Abee laforest
Delivery guy don’t even come in my house with my package he just leave a piece of paper saying that I wasn’t there for my delivery… I rescheduled with them to bring the package and I clearly put a note “leave on door or knock the door” I lost a full day work just to be there, nobody knocked my door and they don’t leave ghe package at my door neither but they leave another piece of paper to let me know that I wasn’t there… I’m really upset with that.. usually Fedex or Amazon never gave me that issue… I can not pickup my package because I work 7am- 7pm…
-
April 2021 by Emilie Dressler
Post office closes at 1 on Saturday, not 2, as posted on the website and the hours posted on their door.When I told them, they kind of laughed and said those were holiday hours. Really, they can’t correct it on their website or door?!
-
April 2021 by Heritage Softail
WARNING Do Not Complain. I witnessed a carrier negligently treating my parcel. I complained. I even asked him if I could tape the box that he tore. He lied to his boss that I called him every name in the book so both of them brought my box back to my house and continued to act like I did something wrong. Now they will not deliver my mail at the street mailbox. What other company could get away with such behavior regardless of what language the customer used in front of them.
-
April 2021 by Kayla W
I've been here twice now and both times the staff were super friendly and helpful! Plus they actually wear masks unlike the one in Erlanger which made me super happy!
-
January 2021 by Janet Chiarella
Shout out to Troy who was so kind and helpful when I called to inquire about a Christmas package. It was supposed to be delivered on Friday, but was apparently left behind in a transfer from Sharonville. I spoke with Troy on Monday afternoon and my package was delivered on Tuesday morning. Thank you!
