Battery Stores in Lawrenceburg, KY
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1 location found near Lawrenceburg
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1191 Glensboro Road, Lawrenceburg KY 40342
“(Lawrenceburg, KY) Regina went above and beyond to help me out today. I had a family member remove and reattach the wiper arms on my car while checking to see why my wiper fluids weren't working. I noticed the next day the wipers themselves were not working. I took my car to O'Reilly's and was told to see Regina. She patiently acessed the situation and noted the wipers trying to move but were restricted. She carefully removed the wiper arms and adjusted the position and tension on the bolts and BAM they both started working again. Turns out my family member had torqued to bolts too tight. It took the finesse and patients of a woman to figure it out instead of brut force. I also needed a new wiper blade so she helped me with that also. Awesome customer service! It can be intimidating for a woman to go into an auto parts store to ask questions or purchase parts, so having women techs or managers is a benefit for drawing my business. Other salespersons are helpful too of course but its always nice to see a level field focused on customer service. Thanks Regina, you fixed a problem, saved me money and made my car safer, especially with rain predicted.”
