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June 2025 by Leslie Elmore
Amanda was awesome. She made sure everything was working the way it was supposed to before I left. She needs a raise and a promoting.
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June 2025 by Mary Free-phelps
Friendly staff
Knowledgeable staff
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June 2025 by Glenda Armstrong
The staff is very helpful and friendly.
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June 2025 by Stephanie Blessitt
Everyone was extremely helpful and the building was clean
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May 2025 by Rodney Lush
Staff at Leitchfield was very helpful.
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February 2025 by Jesse Nimmo
Just go to an actual Verizon store. Russell Cellular will be a waste of your time.
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December 2024 by Jeanlynn Brooks
Ray was very courteous and was knowledgeable with the product. Loved my experience there.
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May 2024 by TayTay
There trying there best workers are people too and they don’t set the price
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April 2024 by Douglas Baker
I purchased an additional line for my sister and her phone was to be picked up in Leitchfield Kentucky, at the Russell Cellular store. The first individual she encountered when she went to pick up her phone was extremely rude and disrespectful. He stated phones cannot be ordered online for in-store pickup. His entire demeanor and attitude toward my sister was unfriendly and unhelpful to say the least. Eventually another employee did help my sister and she was able to pick up her new Verizon phone. It is unfortunate my sister had to experience such a rude individual who she believed was also part of management.
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April 2024 by Lisa Graas
April 12, 2024, I went into the store to pick up an Apple iPhone which my brother had ordered for me online. The person who "assisted" me was not a regular employee of the store, per his own admission, but was wearing a Russell Cellular shirt. I think he was a regional manager of some sort. He was VERY RUDE to me and insisted the phone had not been mailed to them. He treated me like I was an idiot for not knowing this. As it turned out, the phone had been mailed there. When I was sitting in my car, another employee came out and asked me my brother's name. I told him and he said, "It's here." I do not recommend this store to anyone. I only hope I don't have any trouble with my phone because I never want to go back.
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April 2024 by Brooklyn Clark
One star review, if I could give zero I definitely would. Customer service is nonexistent at this location. Steve Miller welcomed us with a look of disgust as we entered today, and was VERY headstrong on the fact that he couldn’t and wouldn’t help us with fixing our insurance claim that goes through Verizon. You’re on your own when you need help with your phone folks, might as well go to straight talk. Back to the terrible customer service shown today (at all the fact that they hide in the corner of the store that they locked one side too so maybe you’ll think they’re closed) wow, never have I ever experienced such Terrible customer service legit as soon as I walk through the door. It was done with such audacity that I left mouth wide open because of the disbelief of how rude and non working with the customer he showed out to be. I’m beyond words. I HOPE yall get better people in there.
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February 2024 by David Angus
Don’t waste your time going to this store ! Now I know why the the parking lot was empty…
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June 2023 by James Daniels
Great staff good people
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December 2022 by Stacey Hoofnel
Bought a screen saver. Failed to give me a receipt. Called and they refused to text or email me my receipt. SaSaihadhave to come
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December 2022 by Jamie White
1st thing Monday morning I am going to town to find a new cell provider. Was a satisfied Bluegrass customer for many years. My bill was under $50 when they bought Bluegrass and this months bill is over $70. Not worth it.
