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October 2023 by Heather Hensel
I would not recommend this business to anyone. Nothing but lies and more lies. I was supposed to pick up a vehicle on Thursday 9am. Guess what no vehicle. Promised it would be there Thursday 3pm. Guess what, no vehicle. Apparently they lied and then tried to cover up a lie then yes I admit a had a few choice words to say but nothing that wasn't true. I hung up the phone to get my self under control before I said to much. I called back and apparently they were ignoring my calls because of caller ID. Finally someone answered, kept putting me on hold. But I heard them talking about me each time they picked up, they mentioned me by name. I called them out on it and yes more lies upon excuses. I said I don't need lies or excuses just guarantee me a vehicle Friday morning at 9am. Guess what no vehicle Friday morning. By this point after more excuses from them I said can you have me one there Monday morning 9am. Of course they said yes. I arrived this morning at 9am. There was a vehicle and clearly I was going to get it. We walked out to the vehicle and was doing a check walk around. Then the guy kept saying their was issues and blaming my insurance who was paying for my rental car. Lies, then I started questioning the vehicle. It wasn't cleaned up. At this point he wanted to go back inside and check his computer while blaming the insurance company. All I was supposed to pay today was 50.00 deposit. He had a total of 192 there abouts. I asked what it was for and he told me for taxes and such. Couldn't explain what the such was. So with that being said I politely said no thanks and walked out before I lost my temper. I walked out and called a someone to pick me up at O'Reillys parking lot.I explained to my insurance company what happened and they told me all I had to pay was the 50.00 deposit that I would have gotten back the day I returned the vehicle. I told them I would never use Enterprise for a rental car company. I would drive out of my way to get one elsewhere.You clearly don't know how to run a business at the Leitchfield location. I would give 0 stars if it would let me.
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May 2023 by Ethan Jennings
Very Bad. They closed earlier than 5 and are not open on the weekends. Went in at 4:45 and the one person working there had already left. Definitely do not recommend.
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February 2023 by Aimee Potter
They had a car ready on very short notice and were very kind. I highly recommend
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October 2022 by Halee Johnston Smith
The least helpful company I have ever “done business” with, if you would even call it business since I didn’t get what I paid for. We made a reservation on May 22 for a 15 passenger van to be picked up on September 30. We get CONFIRMATION on September 29. Go to pick up the van on the 30th and we’re told they don’t have and they don’t have anything similar or any suggestions. Gave me the run around about why they don’t have it (pretty sure they just didn’t go pick it up like they’re supposed to) and pushed us out the door. This is my first and last time dealing with Enterprise. Several people locally have also said they have had the exact same experience. No idea how they even stay open. Pathetic.
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September 2022 by Lorie Marr
Jeff was the most helpful and friendly person I have dealt with . He made things that were already stressful seem less stressful and easy to get a vehicle to get around in since mine was in shop. I said after my experience with Elizabeth town enterprise I'd never go through them ever! But Jeff won us over . Thank you Jeff for all your help.
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June 2022 by Josh Powell
Tried to rent a vehicle on Friday and bring it back that evening. They want to charge three days for that.
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February 2022 by Loraine Phillips
Smooth pick up and return.Friendly! Bent over backwards to meet my needs! ?
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January 2022 by Don Lahay
Very Nice....The only thing that could have been better was their Selection of Vehicles, But , Being around the Holiday's I guess it's Limited.
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July 2021 by Cindy Gaffin
Beware!! Rented a car for 2 days to be returned on Saturday. Rental agreement showed this exactly. Rental agent even stated "I will be the one you see when you return the car". Never once stated that he is never there on Saturday or Sunday. This rental office is literally a desk in a building with several other types of businesses. I never saw the desk because he greeted me in the parking lot and of course the rental transaction all took place electronically on a tablet. When I go to return the car he is not there and the other businesses had to tell me that he is never there on Saturday and Sunday. So, I used the drop box to return the keys and safely placed the rental car in their parking lot. Then I get the bill 3 days later and was charged for the 2 days the car was sitting in their parking lot; double the price of my agreement. Enterprise will not make good on this either. I have disputed it with my credit card company and Enterprise is still not willing to resolve this. I will have to go even further. I really believe that this agent was SNEAKY and knew that this is what was going to occur. I hope to keep this from happening to someone else by putting this information out there.
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July 2021 by Cindy Gaffin
Beware! Rented a car for 2 days and charged for 4 days even though used key drop off. Enterprise is refusing to resolve even though rental contract was for 2 days. Never told they were closed on Saturday and Sunday so they just charged my credit card for the days it sat in their lot. Was even told by the rental agent that he would see me personally when I return the car in 2 days then I find out from other businesses at his location that he is never there on Saturdays when my car was to be returned. Very SNEAKY!! BEWARE!!
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March 2021 by Amanda Hahn
Enterprise in Leitchfield ky is a total joke and waste of tine. Ive been trying to get a rental car for over a they was suppose to call me when they got a car in and i am still waiting on the call. If you try to call their office yoy never can reach anything. This place could use some better workers.
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October 2020 by Ashley Cundiff
I will not be renting again due to when i returned the SVU i was not informed that I would be charged for Sat,Sun and Monday if its not returned by Friday. I called Monday to let them know that I was 45 min late due to being involved in a wreck. The lady didn't care and just said the bill went out already so nothing she could do.
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September 2019 by bonnie burns
Nice place. Beautiful rental car
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April 2019 by Stacey Brown
So far so good!
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March 2019 by Randy Bitsky
Service here is awesome.
