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October 2023 by Mary King
They did a great job on my Toyota. Everything was quick and easy. They were very knowledgeable and friendly. I was referred here by a friend, and I can see why. I would definitely refer anyone else here, too!
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October 2023 by Amanda Faye Williams
These guys are awesome. Professional, kind, great at communicating about your vehicle. I’m sooo glad I chose them to work on my car and I will definitely be back in the future! Highly recommended!!Services: Air & cabin filter replacement
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October 2023 by Charlotte G.
Neighborhood business, clean, pleasant, sense of humor and great work on checking my car for a long drive. My husband and I will continue using them.
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August 2023 by J Renee
Excellent customer service! They went above and beyond for me getting my car fixed and approved under warranty. They walked me through everything and updated and helped me every step of the way. Very genuine and honest gentlemen that work here. Refreshing to see a reputable and reliable mechanic shop! Will do business in the future with them if need be!
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August 2023 by Teri Page
This should be a 5 star review, but it isn't and I will explain why.I have 4 cars, had 2 and inherited 2 more, so I spend a lot of money on them.I brought my truck here twice before and they were wonderful so I decided to bring my car. The staff had always been nice and they did quality work, and I work next door so it was very easy and convenient.I dropped my car off as I previously arranged before work around 9:50am to get new tires. I told him that my car auto locks so don't leave the key in this one because it was the only one I had.I stopped over at lunch to pay (close to $700) because I was booked solid the rest of the day till 7pm. (Massage therapist)I asked them to call me or bring my key when it was done as I couldn't leave when with a client but my daughter was my receptionist and was just inside the door.At 5:08pm I realized I hadn't heard from them and I had to excuse myself from the treatment room and asked my daughter if she had the key. She said no and quickly ran next door but it was closed.I finished work at 7pm and went to see if he left it open for me and it was locked. He left me stranded as I do not have anyone that could come get me.The next day I went in to get my key quite upset. He said well I am sorry but your voice mail was full so I couldn't leave a message. Really? I literally work 40 feet away which he knew, and you couldn't be bothered to bring me the damn key? I had already paid, all I needed was my key!After spending close if not over $2000 there in the past few months this is the customer service I got? I don't care how good or convenient they are, I won't be back!They are good at fixing cars but they suck at customer service. I am very disappointed because they were good and so easy to use.How you treat people when you are busy and it doesn't really matter if you get a bad review, shows the measure of a person or business. Too many people and businesses only treat people/customers well when they are hungry for their business. People don't go out of their way for others anymore.My bad review won't matter much to their business, they are very busy, but it shows how little they care for their customers.Service: Auto maintenance
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August 2023 by J Del Rio
Best Auto repair in and around Lexington Kentucky. Very honest and they keep the cost reasonable. I have A Jeep wrangler and a highlander and over the years theyve needed some repairs. I’ve taken my vehicles for estimates around town and given outlandish estimates with repairs claimed to be needed. I read reviews about their honesty and workmanship and tried them out and have never gone another place. They have repairs my vehicles (and even stated the other guys inspection was bogus-saving me thousands). If you’re looking for quality work, at a reasonable cost and don’t want to fear being conned, come to 1st Stop Auto!Services: Air & cabin filter replacement
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August 2023 by Chris Chaplin
I’ve had First Stop do several pre-buy inspections on used cars that I was interested in buying. I used them for my sons car in 2020 which turned out to be a great car and now for my daughter’s car. It provides great peace of mind before pulling the trigger on a used car purchase.
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July 2023 by derek g
First off the staff is extremely friendly very welcoming environment. They do top-notch quality work and they do it at a very timely pace. Had taken two previous vehicles to dealerships, I won't drop their names, they however did a terrible job. This place was able to fix what they were not even able to find for several years. Thanks guys we really appreciate it your hard work and efforts on our vehicles.
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July 2023 by amanda xenos
1st stop repaired my a/c quickly. They were $1000 less overall than another shop in the area that just opened. The other shop also said I needed new brakes, but 1st stop checked and said my brakes were still at 80%. I appreciated their honestly and integrity! I definitely recommend them!Services: Auto A/C replacement
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July 2023 by John Shields
These reviews are not false. I just picked up my car after an evaporator core needed to be replaced. Two day high dollar job but I must have air conditioning obviously. 1st Stop Auto was very reasonably priced compared to two other shops and they did a perfect job. Thank you guys so much.
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June 2023 by Caleb Morse
The BEST SHOP in Lexington, without a doubt. Very straightforward professional guys in the office, handled my brake repair in a super timely manner and had me back on the road in no time. Shout out to Shawn and Jason for making this process so easy! Highly recommend this place.Service: Brakes
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April 2023 by Jannice Wilson
I cannot say enough good things about this business. After several BAD dealings with Ken Towery, a friend recommended 1st Stop. I was impressed from the first phone call. Extremely nice, honest guys run/own this shop and it means the world to a single woman who knows nothing about cars. They didn’t try to sell me ONE thing. And their quote was 1/4 of what Ken Towery quoted me for the exact same service! Try them out - they are so worth it!Service: Brakes
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March 2023 by Bekka Berryman
I drive for work and needed new tires badly along with a few things checked out. I got quality tires put on within a few hours after drop off for a good price, they also checked out my engine and told me which things were and weren’t issues and what my time frame was on taking care of them. Honest people who did quality work on my car! I definitely recommend this place.Services: Tires
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March 2023 by Megan Elias
This place is great! I cracked my splash guard which was dragging the ground and they were able to see me same day. I was told they would probably zip tie it up (which i was happy about) but they ended up fixing the problem with new clasps. The man I spoke to was very kind and helpful and I was in and out in about 30 minutes for a very fair price! I would definitely come back for any future issues.Service: General repairs & maintenance
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February 2023 by Highway Honky
The company I work for takes all our vehicles to Shawn for all mechanical repairs & maintenance, so when I needed my personal car repaired of course I wanted them to do it.I walked in told them what happened to my car and they took care of everything, they arranged for it to be towed there and called me in a couple hours with a estimate, then had it fixed the next day with no surprises and estimated was exactly what it cost.1st Stop will always be my 1st Stop for all my auto repair
