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November 2023 by Benjamin Travers
First time using 5 Star. Very happy with the work they did. Thorough and reasonable. Took the time to clearly explain the issues and what needed to be done. You can be confident you're getting an excellent and honest mechanic. Will definitely be back!
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October 2023 by LexBlue
Top Notch. Professional. Reasonably priced. Upfront. Responsive. Most of all, the shop is honest. They will not work on anything that doesn't need fixing. They will get your okay before working on anything. I picked up my 2006 Subaru Forester a week ago and all problems is resolved. So very impressed. Already made a referral. If they follow through, they won't regret it.Shout out to Ellen. Ellen at the front desk makes quick work from start to finish. She is the liason between cusomer and the shop. A total professional.
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October 2023 by Trish Temprano
Great experience with getting my van fixed here. I had been recommended to this place by a worker at Jiffy Lube and so glad I listened to them. I do a lot of work on my own vehicles but time and location of this repair prevented me from being able to do it myself. Price was reasonable and vehicle was ready in a timely manner. Highly recommend!
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October 2023 by David W
This service station is run by real people who understand and appreciate that real lifehappens. I was left stranded in Lexington after a deer strike. They kindly modified their schedule to do a significant amount of work on my vehicle and got me back on the road in a timely manner. They have earned my business and I will use no one else when I am in the Lexington area.Services: Auto water leak repair
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October 2023 by David McAnally
After Fiancée car fixed by Five Star and it broke down and had to be towed. When. I picked it up I took mine in to get car ready for winter. Had a couple of other items, oil change, tail light. They found an issue with the battery cables. 1.5 hour job and did not have time to repair . Now I will end up renting a car and going somewhere else open on Saturday. I have had really good luck in past guessing staffing issues or just unable to deliver. Asked for Ryan and never heard back.Services: Air & cabin filter replacement
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October 2023 by Jennifer Bridgham
I couldn’t be more pleased. I took my car in for a second opinion, and Five-Star quickly found a problem the first place hadn’t. Five-Star explained the problem, addressed the problem, and got my car functioning normally again. I will definitely go back.Service: Electrical repair
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September 2023 by Terminatorfan 189
Ryan & Jeremy were awesome to deal with. They did an excellent job & highly recommended their work. Not to mention the great prices for service.Services: Exhaust
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August 2023 by Madison Maxwell
I’ve taken my car here twice before and never had any issues, until yesterday I took my car in for an appointment at 11 am for just a diagnostic test. They said it would take a couple hours before they call me back. I waited around all day for them to call and they never did, finally I tried calling them back twice and no answer. I came to the shop around 5 when they were closing and they were packing up to leave. I would have been without a car all night. The communication here is terrible. And all of this for just a diagnostic test, absolutely no work done on it whatsoever.Service: Auto maintenance
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August 2023 by Rob Wittenbarger
I had a rear wheel bearing that was bad. Noticed over the weekend, and on Monday I needed to get repaired because I was leaving town for the remainder of week for business. Called Monday morning 14th and 5 Star got my vehicle in and repaired by the afternoon. Especially at a fair and reasonable cost. They have won any future business from me. They are a "producer of customer focus and goodwill".
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August 2023 by Jeremy Neal
Not sure why I was sent a review. I still haven’t gotten my SUV back. It is 6 days over so when I was supposed to get it back. That’s six more days of paying for a rental car I wasn’t expecting.They did good work on replacing my radiator last time I used them. Not sure what’s going on this time.
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July 2023 by Jack Woods
These guys are great. It's really hard to find someone who is trustworthy. 5Star is trustworthy. That's the highest praise i can give them . And they are really nice people
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June 2023 by Alicia Rebecca
Highly recommend! Did a great job on replacing my husband’s truck brakes and oil change. Drives so much better. Will continue to bring our cars here for all the service they may need.
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June 2023 by Aaron Tolson
Absolutely great people here. The prices are reasonable, maybe not rock bottom, but I don't mind paying more for premium work, and they are absolutely the nicest folks. I will be going there for all my future automotive needs. Ryan, you have a loyal customer who appreciates the way you guys do business. Thank you for your excellent work.
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June 2023 by RV Limited
Ellen at the front desk is amazing! She is very helpful and communication is top notch! The shop is very fair and honest, they will do everything they can to get you the best parts at the best price. 10/10 would recommend to everyone I know.Services: Steering & suspension repair
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June 2023 by Kelly Tripp
Very pleased at how quickly they diagnosed my problem. Very affordable and everyone was very friendly and helpful. Will definitely recommend them and use them again in the future.Service: Auto exhaust system repair
