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“John McChord has been such an amazing help to get me a better rate than I previously had. He was very kind and made the process smooth and easy! He should, at minimum, be making at-least 7 figures a year. Thank you for the help!”
“Very friendly and professional staff. Particularly impressed with Jack Hagan who seamlessly made the process of switching insurance painless and actually enjoyable. Highly recommend this business.”
“I’ve had State Farm auto & home insurance for many years. I love their Drive-Safe program. It saves me a lot of money on auto insurance. I think, State Farm is a great insurance company, but all brokers are not the.same. My broker, Mike Brownell and his team, especially Kattie and Adam are pretty awesome. They take time to answer all of your questions. They don’t try to sell you extra stuff you don’t need. They’re just a great group of people. If you like State Farm, but don’t like your broker, switch to mine. Mike is awesome and so is his team. A great example of attitude reflects leadership.”
“I cannot say enough great things about working with Liz Crovo at Renee Jackson Insurance Agency. From the very first conversation, Liz was professional, friendly, and incredibly knowledgeable. She took the time to listen to my needs, explain all of my options in plain language, and guide me to the best coverage without ever making me feel rushed or pressured.
What really stood out was her responsiveness—every question I had was answered quickly and thoroughly. Liz went above and beyond to make sure I understood my policy and felt confident in my choices. It’s rare to find someone who combines expertise with genuine care for their clients, but Liz does exactly that.
If you’re looking for an agent who treats you like a person, not just a policy number, I highly recommend Liz Crovo. She has earned my trust and my 5 stars!”
“My husband and I have been customers for years and every agent I’ve worked with has been great. I recently worked with Mark to switch our cars and home over and he was knowledgeable, thorough, and very patient! He made the process quick and easy. Always appreciate the attentiveness and friendliness of this team!”
9AM - 12PM
2128 Nicholasville Rd, Lexington
Auto Insurance
“I called to add insurance to a car I purchased, and James Ammon was patient, courteous, informative, and professional. James told me about several ways to save money on my insurance and made the process as easy as possible.”
“I cannot recommend Angie enough as she has been INCREDIBLY helpful! As an organizer with Pikeville Pride, I recently found myself in a stressful situation when our previous agency left us hanging at the last minute on securing the required documents for our event insurance. With our deadline quickly approaching, I called Angie in near-panic mode and she immediately jumped in, took charge of the situation, and made it work.
Angie was attentive, supportive, and incredibly efficient throughout the entire process. She communicated with me clearly, kept me informed every step of the way, and ensured that we had the coverage we needed in time for our upcoming event. Her professionalism and dedication turned what could have been a disaster into a smooth, stress-free experience.
I told Angie that she has guaranteed our future business, and I mean that wholeheartedly. We are loyal, and I know she will continue to do right by us. If you’re looking for someone who truly cares about her clients and will go above and beyond to deliver, Angie is the one.
I highly recommend Angie Myers and Lexington Insurance Agency for all of your commercial insurance needs. You won’t find a more reliable or responsive partner to have on your side.”
“We have our home owners, cars and life insurance policies with John. Every member of the office has been so quick to respond, always so helpful and so knowledgeable. Couldn’t imagine using anyone else for our insurance needs.”
“I’ve been with Heritage Insurance for years and overall have been very pleased. Kim, who is no longer with the agency, deserves special recognition for the exemplary service she provided — she was incredibly responsive, made things happen quickly, and always treated my questions with respect. Since her departure, I’ve continued working directly with Alex, and I appreciate that he and the team are still committed to helping me find the right home and auto policies at a fair price. When I needed to file a roof claim, the process was straightforward and not difficult to navigate. Heritage has been reliable, and I value having a local agency I can count on.”
“Adam and his team are amazing. Best story I can share is that on Christmas Day I hit a deer coming home from Christmas with my family and Adam drove himself to pick up me and my dogs from the wreck which was an hour away. Adam and his team is always checking in on me and making sure my plans are the best for me and my family. Couldn't recommend a better place to get your insurance from!”
10AM - 2PM
1406 N Forbes Rd Unit B, Lexington
Auto Insurance
“Thacker Insurance Agency is the best in town, the best customer service, the best rates and they treat you really well here. Thank you all for being so helpful to me, I couldn’t be more grateful!”
“Morgan and Caden were beyond amazing to work with! They were extremely knowledgeable and made everything easy to understand. I feel confident knowing my coverage is in good hands. Highly recommend!”
“I called Ed Rosenthal today to add my son who is 19 on my policy. I was scared it would be a million dollars, but it's only about $60 more a month. Ed also answered my questions and made sure I have all of the discounts! Thank you Ed!”
“Jeff Briggs helped me out when my car got stolen back in July and it was a long frustrating process, but he made it go smooth and very easy. Always keeps you updated on what’s going on with your case so you’re not left out of the loop. I would recommend using him for your insurance and rentals insurance”
“State Farm is an amazing place to get your insurance through, my Agent Gina is super friendly and I never have any problems with getting in contact with her. She is super nice and very interested in my questions. Never any miscommunication. They cut my old bill in half and made full coverage cheap for me to survive”
“These folks are extremely knowledgeable. When I started my business I started with a different agent upon a recommendation. When I met these folks it didn’t take long for me to switch. They answer questions much more throughly and saved me allot on my premiums. If you are in search of any kind of insurance related to running a small business this is the place to go!”
“This agency has always been wonderful to my husband Mark and I. Bethany has been forthcoming and we sit down with her and go over all of our insurance needs and she explains in detail so that we can understand what exactly we are paying for and how our plans work. I spoke with Karen today regarding a family loss and a question about a letter we received. She was so helpful and gave me all the information I need and made me feel comfortable in regards to the claim that my husband and I were submitting. All in all they are a really great agency. The best part though is that they answer the phone, In person. You don't need to push button one two or three and you are not transferred to another country. It is one on one and I love the fact that the same people that we know since My husband and I moved to Lexington, Kentucky, 25 years ago, is still The same agent that we have come to know and love.
Everyone in that office Have always made Mark and I feel comfortable and welcoming. They present the facts and let us make our own decision. That is Customer Service at its best. Thank you.”
“Dawn Stice and her team are very professional, kind, considerate and follow-up with all concerns in a timely manner. They are definitely overachievers when it comes to customer service. I’ve had more claims than I’d like to of had; but they have always been willing to assist me in answering questions or provided me with accurate information to come to a resolution. Dawn has conferenced me with the claims department to ensure everything they needed was provided to receive our payments. The quality and sincere service is second nature to this team. I’ve never had a time that I felt they didn’t care about my situation or needs and I appreciate their honesty and willingness to provide genuine customer satisfaction. Thank you Stice team!”
“My wife and I have been clients for years and our experience with Denny and his team has been great. They are quick to respond and really go to bat for their clients/customers. I highly recommend giving them a shot at your business when choosing a hime/auto etc. insurance provider.”
“As an insurance professional myself, I love the care and support of a personal agent. My daughter (student at UK) moved off campus and needed a renters policy. Keith came highly recommended by my own agent in Chicago. From the time I contacted him to the time i got my ratified renters form for my daughter, maybe 30 minutes passed. Keith is super easy to work with and very knowledgeable. If you are a parent with a kid at UK needing renters, or other coverages such as auto, home, etc., I highly recommend Keith.”
“Got lucky choosing this company off a Google search, got very competitive insurance in about 15 minutes for my daughter who is a student in Lexington. I don't say this about insurance companies, but it was a pleasure doing business with you! Well done Sullivan Insurance Agency.”
“I’ve had Al for years and out of my 30 plus years of driving he has and is the best insurance agency I’ve ever used! He’s very quick in responding, polite, and prices are hard to beat!! Thank you Mr. Jones for all you do!! You are appreciated!!”
“Ryan has always been prompt when we needed him. He is always courteous, professional and polite. We believe he found us good value with our needs. He makes us feel valued as a client. I hope to do business with Thoroughbred for a long time.”
“Terrill Williams is the Allstate agent I worked with and she was very attentive, quick to respond, pays attention to all details and answered all my questions. We just moved here from OK and setting up policy for renters and auto was quick and painless.”
“At a moment's notice, after a brief phone call to the office, where Steve answered, I was invited to come right in, immediately, at my convenience.
I didn't feel anything other than him working genuinely and sincerely to get me exactly what we want from any business relationship like this. He was polite, up front, and honest in responding to what I presented him with, regarding my situation. He then went beyond the call of duty to get me a premium tailored for my needs individually, and furthermore, he was then able to nearly cut my premium in half in the end, by applying all of the possible discount opportunities and adjustments needed for that to happen!
I will be bringing my business back to that office and definitely and I recommend them to anyone looking to get an honest assessment of what can be done, and knowing that it's going to be more than competitive with any and all other options.
I thank everyone very much for what is clear about their integrity in doing business.
Sincerely
Jason Scott”
“Great response when you have any issues, they all respond quickly and very professional, they always go out of the way to find people to assist your claim. Highly recommend.”
“This is my agency and unfortunately the two negative reviews are for others agencies not mine. I have tried repeatedly to have them removed but without success. Please know I pride myself on my service to my valued customers.”
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“Brandy helped me understand what I was getting and helped me understand how insurance works! Couldn’t recommend this office more! If you need insurance go here!”