-
June 2023 by Chuck G.
Tried to buy the men's shampoo but couldn't get waited on. Store empty and employee on the phone. This location is usually good. Looks like a trip to Joli's.
-
February 2023 by Megann Lilley
Sarah at the Fayette mall Aveda store was excellent!! I have been shopping and using Aveda for many years and the Air Control Hairspray is one of my absolute favorites, for many reasons :)Only a few times has the product clogged on me and in the past I would run it under hot water or wipe off any residue etc to get the can working again. Today when I realized my can was clogged I brought the product in and she took care of me right away! Realizing the malfunction was located inside, she quickly replaced the product for me. Super grateful for excellent customer service and for such great product. Highly recommend the Aveda store located at Fayette Mall.
-
October 2022 by Tracy Slone Billing
I called this store because no other Aveda store or salon near me in Louisville had my mineral foundation in stock. Not even the Aveda website had it in stock. But the Fayette Mall Aveda store had some! I spoke with Terri (I believe) who located the foundation in the store, got it shipped to me (free shipping and some samples) on a Monday, and I received it on Tuesday! Thanks so much for the quick and friendly service. You saved me the major headache of trying to figure out what I was going to do if my favorite foundation makeup was completely gone!
-
May 2021 by Evan A.
Props to Joshua!!!!! He totally made my day!!!! So, I left my purchase in the Aveda store. 2 days later, after looking everywhere- including taking a seat out of my car (and put it back)- I couldn't find it. I only went to the Aveda store on that outing. I went there to redeem my 25% off coupon to treat myself to a bottle of hair spray. I know, in the grand scheme of things, this is not really important. But it was to me. I had not been in a mall in over a year. I had been fully vaccinated, wore my mask, and felt secure enough to make this special (to me) trip to Aveda to get this hair spray. I called the store and explained what had happened. Joshua remembered me. He had been the sales associate that helped me with this purchase. He told me to come back in to the store and would have the hair spray waiting for me. I arrived, it was in a bag with my name in it. He handed it to me and I went home feeling like a boulder had been lifted off my shoulders. This is probably only important to me, but as I said, this made my day! Thank you, Joshua!
-
August 2020 by Relentless Nachos
Very friendly people! I wish our aveda in our city had this same staff! I’ve never felt more welcomed into a store then I did today! Thanks Joshua for your help!
-
February 2020 by Angy Linder
Friendly staff as always at every Aveda I've visited. Great tea-as always. Newest products right up front AND awesome free gift with purchase of the new product set!
-
February 2020 by Ashley McGraw
Love Love LOVE this store the customer service is amazing and their products works well with my skin. I recommend this place to everyone!
-
May 2019 by Toto Mom
I had recently unpleasant experience from the lady who works there. I have been Aveda customer since 2017 and I love their products. Also love Sarah(?) who has short blonde hair with glasses. She is always welcoming and helpful with professional manners.
-
February 2019 by Hannah Ali
I'm a mom of two little girls under 4. It's very rare for me to have a couple hours to myself! But yesterday, my parents were so nice and took care of my babies so I can go shopping and enjoy my couple hours! I decided to stop by Aveda and I'm so glad I did. Daniel made my experience amazing! She offered me a hot tea and she was so nice and informative! She made me feel like I know her or she's my best friend! Full of joy and energy!
-
February 2019 by Christine Bargo
It is a bit pricey,but for natural and wholistic bath and body products, but you are paying a good price compared to other places. It always smells so relaxing when I walk in and staff are friendly and knowledgeable about their product. Would highly recommend for their chakra body sprays, always helps my mood a lot.
-
July 2018 by Beth Wells
Fantastic products and facials!
-
July 2018 by Joann Mckinnie
Just looking
-
July 2018 by Tracy Schultz McIntosh
I am addicted to their hand lotion. Have loved their lip balm, foot lotion, foundation, and soap. I buy shampoo and conditioner for my stepmother there, and love the many free samples they send coupons for in the mail. I don't buy high-end makeup much, but they are worth it.
-
September 2017 by Lori D.
This is one of the nicest Aveda stores I have ever visited. I paid for the $10 facial to help support their charity relief fund. The lady in the store could not have been nicer. She gave me free samples of everything she used on my face and even catered to my seven year old daughter. Excellent customer service. If I am ever in the area again, I would definitely stop here. Located in the mall.
-
July 2017 by Sonia L
Sarah, was so helpful describing products and answering questions.