-
March 2024 by Leah Anderson
A good annual w the doodle on the puppy plan. Updated to the adult Banfield plan for year 2. Think it’s worth it based on statements displaying msrp for shots then so called “discounts” just like health insurance does, anyhow going with it, he checks all the boxes and I have no problems or extra incurred expenses from being a pet owns on the Banfield puppy plan.
-
December 2023 by GenXmonk
Hamburg Location-We love the techs. They've been wonderful for years. Misha and Jose especiallyWe aren't happy with the vets anymore. It used to be that the vet would come in and speak with you at the end of a visit. That hasn't happened in the last few years.We're going to see how the other locations do things, going forward.
-
October 2023 by Yashwanta K. Thakur
Good staff, knowledgeable doctor and supporting staff they take care my dogs.
-
August 2023 by Recardo Wideman
Pretty expensive but then again whats not. Overall I've had great care so far and all the staff is very friendly
-
August 2023 by Jerry Williams
Great staff. When I was there in July the 27th they had Fast check in, veterinarian was on time, they finished ahead of schedule.
-
May 2023 by Kassandra H.
I came in for an 11am appointment with my dog. Just a general comprehension exam and blood work with two shots. It's been over 3 hrs they've had him in the back. Little to no communication about what's going on or how much longer it will be. Finally their able to tell me their waiting on the blood results so it will be another 30 mins. Which will then make it close to 4 hrs that they have had my dog. When I asked if I could just take him and they tell me the results over the phone they said no. My dog has separation anxiety they know this. So for this to take almost four hrs is a lot of unnecessary stress for an animal.
-
May 2023 by Jennifer Lopez
On the website it shows the clinic is open, but once you get to the location they say the vet doesn’t come in on Sundays.
-
March 2023 by stan salyards
AVOID. Most resent mess, after arranging my schedule to take pup for check up. Dropped off at 830am and was called at 1100am to come pick up because their doctor called in, I would need to reschedule. This place has gone down hill over last few years. They will usually try to up sell on about everything they offer. This place is more like an animal assembly line where you drop off the animal and they get to it when ever. Time to find a real VET.
-
March 2023 by Jose Acevedo
Worst vets in town!! Banfield Hospitals are a scam already! But on top of that you have to deal with the worst vets and worst customer service in town. Don’t take your animals there! Front desk personal is useless. Customer satisfaction should be a priority but hustling is instead. They run useless tests just to take your money. Avoid Banfield Hospitals specially this location.
-
March 2023 by Stan S.
I understand why this place has 2 stars. The last bad experience, not my first, I had here was last week when I arranged my schedule to drop pup off for her check up. Dropped off at 830am and was called at 1100am to come pick up pup because their doctor called in, I would have to reschedule. This place always tries to up sell on about everything they do. This place is more like an animal assembly line. Time to find a real VET.
-
January 2023 by Makayla Icenogle
On Tuesday, January 17 we dropped our new dog Axel off at Banfield pet Hospital to have a prepaid wellness exam. when we came back to pick Axel up he was incredibly thirsty as if they had not given him enough water all day. We purchased axle through the Lexington Humane Society and we had to go through one of their providers for the wellness exam unfortunately. He was diagnosed with internal parasites and needed multiple prescriptions. We requested the paper prescriptions scripts they promised to provide us with the paper prescriptions and we never received them. All we want is the prescriptions so that way we may fill them with our provider and use our insurance. We called back to get the paper prescriptions and they told us the doctor no longer works there and that we would need to bring him back to have an examination with another vet or pay for the prescriptions there. We are not giving this terrible place another penny I would rather take him to a different vet to be re-examined . We paid for the additional fees they piled on top of our “ free wellness exam” we requested the prescriptions scripts We were promised they would be given to us and they have still not been given to us. We have been given the runaround been told to call other Banfields and have not been hung up on and they have been incredibly rude. Please do not take your pet here. The staff is terrible. They do not care about their patients. They only care about draining your bank account. If you need a recommendation on a good vet take your dog to Sheabel off of Richmond Road. Great doctors great service amazing staff and our older dog Alice was extremely well cared for while with them.
-
January 2023 by Corey Vassholz
The ladies who work here are BEYOND Rude. First off I bring my dog in on Monday to get his vaccines they say 2 hours I tell them cool I'll come back. I go back almost 3 hours later and they did nothing to him. Didn't do any tests or vaccines and lied to me to my face saying they did the fecal matter but they also said it was a clean test and no worms . Skip to the next day after taking his prescribed dewormer and low and behold he's crapping a worm city out his poopchute so I call and ask what's up with this since they told me one thing but it was clearly a lie .I have been waiting for a Manager to call me back and still has yet to call . They also neglected to put my dogs collar back on . Everyrtime I try and call they have snippy attitudes and hang up on me . Misha and Madison I hope you two learn better customer care and I hope you don't treat people's animals like you do thier owners
-
January 2023 by Desiree Groves
Never had a problem from Banfield. I love that they tell you the price upfront and call to let you know any results and concerns. Highly recommend it.
-
November 2022 by Clara Madison Chapman
Loved my experience at Banfield pet hospital! The lady at the front dest was the sweetest and the vet tech was amazing as well. We got our pup in for vaccines, a nail trim, and a microchip. It only cost $200, when we were quoted upwards of $300 at other vets. We will be back!
-
October 2022 by Raymond LePage
My visit with my pup was easy and helpful. prices are very good for the area. staff was very friendly as well