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March 2023 by Robinson Express
Some prices can be high but they have a lot of clearance racks and items from every department that is marked down. Store could benefit from signs near escalators that show which departments are on which floors. Maybe they do have it and I simply missed it. Large dressing rooms. Great quality items all around. Makeup department employees can be a little pushy and judgmental. Not a bad place to shop if you have coupons or during their sales.
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February 2023 by CYNTHIA “Cindy” BUCKNER
Today my experience at Macy was so wonderful. I had the best customer service that I have had in a very long time The young lady's name is IMANE SHE WAS SO HELPFUL WILLING TO GO UP AND BEYOND THE CALL OF DUTY FOR HER JOB SHE EVEN HELPED ME PICK OUT SOME STUFF THAT I WAS ABLE TO PURCHASE FOR A SPECIAL PERSON IN MY LIFE AND I REALLY DO APPRECIATE THIS CUSTOMER SERVICE SKILLS FROM HER SHE HAS ONLY BEEN IN THE STATES FOR ABOUT A YEAR BUT SHE KNOWS HER STUFF
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February 2023 by Stephanie Porter
I stood at Macy's Chanel counter for 15 minutes ignored by the Chanel saleslady. Finally, a saleslady from another counter approached me and said, "what do you want" NOT "may I help you" Thinking this was the only help I would receive I replied "Sublimage Tente" She said "What?" I repeated my request then she said "What?" I repeated my request and she said, "I can't understand you" Finally, the Chanel saleslady noticed me and said, "Can I help you?" before I could answer, the first saleslady responded "I can't understand her" and walked away. When I told the Chanel saleslady what I wanted she said, "we don't carry that" I then said I would like to look at eyeliners. She waved her hand behind her and said they are over there and went behind her counter. She didn't even offer to show me what my choices were. Ive shopped all over the world in many languages and in many cultures. AND I HAVE NEVER BEEN DISMISSED AND TREATED AS RUDELY AS I WAS AT CHANEL IN MACY'S IN LEXINGTON KY.
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December 2022 by Teresa Russell
This is an amazing store. I love all the selection in styles of clothes and the variety of products. The lady in the perfume department was super nice and helped us tremendously. There are so many fragrances to choose from here. The only thing I didn't like about the store is that it is very hot on the second floor and the merchandise is very crowded together throughout the store.
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December 2022 by Susan Smith
I know I'm aging, but where are the directories in large, multi-floor stores? And does anyone else have a hard time hearing and understanding sales associates? It's not just one store, or just Macy's. Staff should be trained to speak up and directly to the buyer and to enunciate, not mumble and look around like they're bored. And don't assume that all customers know all steps of the checkout or return processes. Technology and procedures change often.
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December 2022 by Shawn Drake
Meh, service is awful. Prices aren't great and they are having an identity crisis with the store within a store stuff. If you can catch multiple coupons on a special day it may be worth a trip. We dug through clearance and picked out items then they didn't honer the advertised percentages off. We tried to explain but it wasn't even worth it. Realized later they charged us the wrong price on some of the things we did buy. This would be a one star review but I like riding the escalators. They have two up and two down. I'll ride all day while my wife shops. Hahaha, but seriously one escalator stops and I'll revise to one star.
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December 2022 by H.R. Pace
Macy’s is Macy’s but you have to find a good sale. Found some great buys in the jewelry section and also home goods. Check out area kinda sparse . If you are true shopper you can find bargains
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November 2022 by Holly Lewis
Stopped at the Clinique counter to inquire about remedies for my 15 year old son's acne. Tanisha was super helpful while walking us through the options. She was so good with my son, asking him about his experiences with his acne, routines, activities etc. She really made him feel at ease as she related all of her questions back to her own experiences (current and past) with her own acne journey. She was wonderful! We ended up with a skin care routine for him that he is confident in and is determined to stick to. So happy we stopped. Tanisha is an asset to Macy's and to Clinique! We will be back!
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October 2022 by Morgan Clark
I jokingly refer to Macy’s as “the mothership,” but since I was a freshman in college it has been a staple in my shopping excursions. The deals can’t be beat, and I’m a slave to Last Act (any department), especially at the end of a season. Back Stage hasn’t been my most favorite, but for home goods and men’s casual apparel it’s worth a browse whenever I go in. I’m such an evangelist that I had my husband apply for a card and get his wedding suit there last year! I only have two ongoing qualms: the near-constant moving of departments, and the lacking cleanliness - both of which I can mentally set aside. Earlier this week I was pleasantly surprised to stumble upon a new Kentucky section on the second floor, and just a few aisles away, a Toys R Us installation! I’ll give it to them, Macy’s is trying to innovate and stay afloat, and I’m here to help. Shoutout to Darrell on the third floor in home/bedding - he helped me several times while pregnant and knows that floor inside out! I also want to thank customer service on the first floor for extending me a courtesy gift certificate ($25) after I bought a dress for a wedding last week, and the day of I went to put it on, and found a security tag on the sleeve - an hour and a half before the wedding! That was a nice gesture.
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September 2022 by Brenda Hays
Love the quality of clothing, shoes, home decor, kitchen cookware, etc. Sales are great. Love my star rewards. I have no complaints. One problem with a return that was resolved in 6 plus years of being a platinum card holder. I love shopping at Macy's in-store and online.