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November 2023 by Kaitlyn Robinson
We needed to rent a vehicle at this last minute for our trip. Budget made it a very easy and quick process for us to do so. I was able to book online and pick up my vehicle with no problems! They exceeded our expectations with what we wanted and needed. Our Suburban was clean, had a full tank, and made for a smooth and comfortable ride! We will definitely rent from them again for our next road trip!
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November 2023 by Angela H.
WORST EXPERIENCE EVER!!!!! They not only canceled my car reservation made 3 weeks in advance, but they did it 1 1/2 hours before the pickup time. They left me a message that they had no more cars sorry!!! I thought the call was spam cuz I didn't recognize the number, and the ONE person working there left us waiting 45 minutes, while he washed a car for someone else coming to get it. (NOT EVEN THERE TO PICK IT UP.) He rented out vehicles to 2 people that came in after us! Then the exceedingly RUDE Attendant informed me of his message that there were no more cars!!!! When I asked him what we were supposed to do, since I had already paid for my room at the casino 4 hours before check in WAY TOO LATE TO CANCEL FOR ANYTHING TO BE REFUNDABLE!!!! I not only didn't get a car, i lost the money I had already paid for my room, but I didn't get to go and the money I had been saving up for months to go and use my last paid holiday from the highly physical and hard job of being a Baker for a grocery store, means I lived on a tight budget for NOTHING!!! I WILL NOT ONLY NEVER USE THEM AGAIN FOR ANYTHING, BUT I ADVISE ANYONE ELSE TO FIND A DIFFERENT CAR RENTAL SERVICE. I would also rate them a negative amount if stars if it were possible!!! Not even 1 star!!!!
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October 2023 by Deana’s Google account not curts 2.0
Paid for a van 2 months ahead of pick up. Called us day of pick up and did not have a van. Told we could pick one up at the airport. Wrong. They had no vans and had no reservation showing in system. Worst rental experience! Do not recommend. Wish read reviews before hand. Seems to be a reoccurring theme for them. I would give zero stars if it let me.
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September 2023 by Linda Davis
We got screwed by budget. We reserved a vehicle 2 weeks in advance. We get to the Lexington ky office and they have no vehicles for us. Sent us to the Lexington airport to pick one up we get there and no vehicle. Never again will I use them. The worst problem is you can’t get anyone to answer the phones
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September 2023 by Meredith S.
I prepaid for a last minute rental online at the Broadway location because one of my tires felt wonky and I was about to spend 10 hours on the highway. When the store opened they called and said there were no cars. Okay, mistakes happen. I went back to their website and prepaid for one at the airport, even though I knew it would be more of a hassle. I drove to the airport, parked in long term parking, and hauled a** to the rental garage. I found the Budget kiosk, which hadn't opened yet even though it was during their operating hours. Finally someone from another company came over and told me Budget didn't even use the kiosk and to go inside. No sign or anything. When I went inside they told me they didn't honor reservations made within 24 hours and that I should call the 800 number and cancel my reservation. After all their mistakes I now have to cancel my own reservation? I had to cancel my whole trip - by then I had no time to find another car.
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September 2023 by Mary R
I rented this car for the Labor Day weekend. I also had a free upgrade; upon arrival I mistakenly forgot my identification card. The supervisor on post allowed me to return home to retrieve the identification and did not cancel my reservation. He stated that it happens all the time and he understood. Upon my arrival back to the rental location he looked in the system and he was able to honor my free upgrade. The return process was easy and convenient. This was my first time renting from this location and their willingness to help and their amazing customer service makes me want to rent from this location again. Thank you.
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August 2023 by Claudia C
Beware and check your receipt carefully. They charged me $50 for gas even though I returned completely full. Always take a picture of your full tank at drop off - as this is a disgusting scam
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August 2023 by Heather Adams
I give a 4 due to my fluids needing filled and having a tire sensor on!!! However RICARDO deserves a 10/10!!! Hos customer service skills and attitude are on point and I would return due to that alone!!!!
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July 2023 by Christy Harvey
Worst experience ever!! I paid in full 2 months ago for a car for our vacation. I was called 2 hours from time to pick up to let me know they had none available, but I could go to the airport to pick it up, which they wanted to charge me $300 more than I had already paid.
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July 2023 by Debbie Little
I got a good vehicle at a reasonable price. Vehicle was well equipped, 2023 model with low miles. Customer service was quick and friendly. Will certainly rent from here again.
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May 2023 by Patricia Sullvian
It was a very easy process. There was convenient, free parking to park my car (the pumpkin) while I was driving the awesome Jeep Grand Cherokee (the grand chariot) to the ball (The Derby). I rented through Expedia and the price was very reasonable. The agents were extremely friendly and helpful, and check in and out were quick and easy. I definitely recommend this Budget rental location. I truly felt like Cinderella when I had to turn in the rental and pick my pumpkin back up.
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May 2023 by Benjamin Kraft
Don't get the vehicle I reserve, the ones I have got are dirty. Claim to have discounts but they never work or get applied
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April 2023 by Aaron E.
I left my briefcase in the rental. When I returned to the store, it was gone. My computer pinged at an employee's address. This happened in Lexington, KY.
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April 2023 by ALMEDIA CLARKSON
BEST UPGRADES/EXCHANGES EVER!Though there were some minor problems, representatives in person and online did an excellent job in correcting those issues in a friendly and professional manner
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March 2023 by Linda Johnson- VanDyke
Avis rental had a very nice SUV available that day. Reasonable prices. Very friendly Staff.