-
April 2024 by Roger Holder
I would like to give the quality of work 5 stars, however the customer service was a little frustrating. I was told that I would receive phone calls with updates on the progress and I never received the first call. The lady at the front desk was outstanding and should be very appreciated. I was told three different dates within a week that my truck would be ready then only realized it was ready when I drove by the facility and my truck was parked outside. This is why I gave 3 stars and I was really upset about the entire customer service situation .
-
January 2024 by Jeffrey Weaver
I am currently mid-repair for a damaged sliding van door. I dropped off my company's van on 9/25. They gave an estimated repair time of 8-9 business days. I called 2 days later to see once they disassembled the door if there was any unforeseen parts that needed to be ordered which would cause further delay. Josh stated there were some parts that needed to be ordered and the new delivery date would be 10/10. I called multiple times on 10/9 for an update as no one had contacted me. I could not reach Josh, the project manager. I left a VM for Josh to call me back. I received no call back the following day so I called again. Again Josh isn't in and they can't tell me what day he is supposed to return. The lady answering the phone was very polite and apologetic. She states the system shows a delivery date of 10/19. However, the receptionist I spoke to yesterday said 11/1.My business partner calls them back and they now say they just started work on the van yesterday and it will be a 2.5 month repair and it won't be ready until January. At the very best this place is incompetent.UPDATE: There was a significant delay sourcing an important replacement part once they began the repairs. They made a mistake in the beginning by an employee that no longer works at the facility (see above). Once they realized the mistake they made extra effort to provide good service. Richard was good about communicating updates during the process. The vehicle was returned on 12/26 (3 months after drop off).
-
December 2023 by Max Hatfield
Service was great n they are polite n respectful n really helpful
-
September 2023 by Timpala
Great crew that helped us when our Mercedes was totaled by a drunk driver.
-
July 2023 by Barbara Berlin
KCC was very friendly and supportive. They explained the process for what to expect very clearly and were always available to answer any of my questions.
-
June 2023 by Kelly
I just had my car fixed. They did a superb job. I am having mobility issues and they helped with that situation. The customer service is fantastic. They kept me up to date on the progress via phone and email. I am happy with the results. Thank you so much for all that you guys have done.
-
May 2023 by Gary Dicks
Very pleased with body repair on my vehicle, was done timely, area was clean, the staff was very Curious and professional, would recommend.Service: Body & Trim
-
November 2022 by Kevin Bryant
Sue, Mimi and Dan are just a few of the great people here. Very professional and explains everything in layman’s terms. Well done!Service: Body & Trim
-
October 2022 by Mark Murray
Chose Kentucky Collision on Angliana to fix my Audi S4. They will get your car right. I was rear ended, and the damage was relatively extensive. As sourcing parts is still complicated due to the aftermath of Covid, there were a few mishaps along the way. Dan at Kentucky Collision worked very hard to make sure every detail on my car was made perfect. Paintwork was phenomenal. I’m very happy and grateful to enjoy my car again. Would 100% choose them again if I ever needed.Services: Painting
-
June 2022 by Katie Song
Went here to get repairs after being rear-ended. Did bring our car back a few times to get all the repairs as there was an issue with a sensor that took a while to pinpoint. But, they were very friendly and helpful every single time.The 4th time our car was here, they informed us they would sent it to the Kia dealership here. While it was at Kia, someone attempted to steal the catalytic converter, causing more damages to the car. Kia did not want to take liability, but Kentucky Collision Center covered everything for us so we did not have to deal with more insurance headaches, fighting with Kia, and worry about the cost of repairs. Brandi/y, Mimi, and Dan were all very professional every time we met/spoke with them and they really made the process of getting repairs a lot easier on us.Even though there were some hiccups, I definitely recommend their services because they are so willing to work with you and are so professional!
-
May 2022 by joshua alvarez
Called and made an appointment 45 days in advanced, I was assured my parts were ordered. I called multiple times to confirm. On the day I was supposed to come in I was told my bumper was still on back order. I called the palumbo location and they told me nothing was ever ordered and now I have to wait another 6 weeks.Thanks “Mimi”
-
April 2022 by Carolyn Payne
This company and group of people are outstanding. The shop itself is clean, comfortable and the office is inviting. The office manager is courteous, personable and efficient. The workers are clean, courteous and polite. their work is exemplary. I highly recommend Carstar Auto Body and Repair. Treat yourself knowing your vehicle is in good hands.
-
April 2022 by Sarah Young
I got into a wreck and chose Carstar to send my car because they had the best reviews. It is very apparent why because they were absolutely wonderful to deal with! I was anxious to get my car back because my rental was due to be turned in and I am pretty sure I called them everyday to check on it. Brandi, Mimi, and Dan could not have been nicer and more helpful whenever I talked to them. Absolutely stellar custome service! Not to mention when I got my car back they did a wonderful job with the repairs. Even though I hope I am never in the position again where I need repairs for my car, if I am I would without question take it back to Carstar!Services: Steering & suspension repair
-
April 2022 by mark nichols
Excellent job! Everything was perfect. They replaced a front fender and front bumper and a headlight and a fog light and they even did extra work they didn’t have to do, not only on my car but my moms car as well. My car looks better now than when I first bought it four years ago.Services: Painting
-
April 2022 by Ilene Furst
Every person that I spoke with at this location was kind, courteous, and polite. The body work that was performed on my GMC truck was excellent. Dan communicated with me multiple times during the process and when he said he would call me back - he did, within an hour! There were no surprises, no "add-on costs", no red flags from the estimate appointment straight through to picking up the finished product! I never leave reviews, but this was such a positive experience that they left me no choice!Service: Body & Trim
