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November 2023 by Chris S.
My interaction with Chase bank at the corner of Rates Creek Road and Man O War in Lexington, KY, was nothing short of a nightmare. Their handling of my $1,200 business deposit was abysmal. Not only did they manage to misplace a significant amount of money, but their treatment afterward was shockingly dismissive. They made me feel like a nuisance, placing the blame squarely on my shoulders for their incompetence. The level of unprofessionalism displayed by this bank is appalling. I expected basic respect and accountability, but instead, I was met with indifference and disdain. If you value your time, money, and sanity, steer clear of this establishment.
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May 2023 by Lucy S.
The atm never works!!! And I'm constantly having to go across town to another one. And it's tiring having to!
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February 2022 by Jennifer H.
After simply depositing three checks of three of my minor children, Chase decided it could be fraudulent and closed my account completely, without even a phone call. No email, no phone call, nothing! I received one statement (1page) in the mail, not even an explanation. When speaking to the banker in person he looked up the checks and agreed they were endorsed correctly and he saw no issue with the deposits. This was simply Christmas money gifts from grandma. It's now the middle of February and still not resolved! They will have one less account to worry about when it is resolved!
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February 2021 by olegreal
Miserable service overall banking
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February 2020 by Whitney P.
I've banked at Chase for years. They always have excellent customer service and know me by name. I refer numerous out of town client of mine to this bank because of their reputation and customer service. I also find their online banking easy to navigate.
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August 2014 by Dean A.
If going through the drive thru be sure to bring a book. They have the slowest lanes in town. Staff your bank!
