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March 2024 by Daisy Lu
They have very bad attitude towards the customer, rude and impolite. It’s a shame.
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March 2024 by Chrissy Mesquita
Clothes Mentor has a variety of items to buy and always a good selection.However, on the “selling” side of the business…the amount of items they want to buy and the cash they offer is insanely imbalanced. (Honestly insulting). Don’t waste your time like I did. If you want to give them away, donate to a shelter. :)
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December 2023 by Shelvie Brown
I've always had great experiences with clothes mentor in Lexington Kentucky until recently. I brought in an authentic Gucci handbag to sell. It has serial number inside and I waited while they authenticated it. When I came back in the allotted time they told me they couldn't for sure authenticate it and they were going through some new system to authenticate items. My feelings were all over the place. I don't know if they didn't want to purchase my bag bc I didn't have dust bag or box or if they thought I had stolen the bag from maybe my employer, like I was a domestic or something going through Miss Millie's closet. It really hurt my feelings bc the bag was real and it was mine . I really feel like this would not have happened to any other race of woman bringing in a top of the line, authentic item for sale. A lot of people ask "why does race always come up in situations?" I'm going to tell you why. Because it does! This happened to me about 6 months ago and I haven't been back since then. I will never set foot in that store ever again.
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December 2023 by Mocha Cream
I came in today and tried to sell my brand new heels and designer coat that has only been worn once and they told me it was too Vintage for their style and my heels were " peeling" they've only been used twice.... THE WORST PLACE TO GO SELL ITEMS.
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November 2023 by Carole Lancto
I sold many designer things to Clothes Mentor a few years back and the process was so easy. I went there last week, waited for about 20 minutes to check in my clothing for the buyers. Finally a staff member came over and said "we are short staffed so you will have to leave your items and come back at 6pm. This was at 12 noon. The conveyor belt area was backed up all the way to the end and 4 staff were up front. The store appearance has really deteriorated since I was there before. It looked messy and the clothing looked cheap. I will find a better place to shop.
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November 2023 by Abby Hunter
I LOVE Clothes Mentor! I always hit the jackpot there. Last night, my friend and I accidentally stayed a little past closing time, and Chianna, Stahr and Traci were so kind, and didn't rush us or act irritated in the least. They were also very helpful and friendly. Great shopping experience.
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August 2023 by Katy Lawson
I love shopping at Clothes Mentor! I always find the cutest things and the prices can’t be beat. They have a wonderful selection, including some great designer pieces! Plus, the staff is kind and helpful, which is appreciated. It’s definitely good for the environment to shop consignment and I highly recommend shopping here.
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June 2023 by Sabrena S
The bag I purchased was beautiful; and arrived within a couple of days. Thank you! I have not been disappointed with the customer service and quality I have received thus far!
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June 2023 by Kendall Goetze
I have been shopping at Clothes Mentor since it first opened and I always enjoy finding good buys and quality clothing there. However, I feel that post-Covid it has really changed. The previous manager was way classier and professional, and kept the store smelling much better than it does now. Also, the clothes have more stains and are in less quality condition than previously. Of course you can always still find a few good items but it is overall it’s not what it used to be. The prices have also gone up and I feel that at the retail store you can get the items on sale at the same price but they are in new condition. I have been to many close mentors in other cities and this is a big one, but overall what they except is lower brands and condition by comparison.
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May 2023 by Stacey Mitchell
Large variety to choose from. Fitting rooms are small. Overall nice store.
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April 2023 by Heather Carson
Called the day before I took clothes up there to sell. Was told by one of the workers that right now is the time to sell clothes because they are taking any brand from walmart to coach. I took 5 bags of clothes. And came home with 4. Not happy with being told they buy all brands and didn't buy alot of the name brand clothes that I took. Won't go thru them again.
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March 2023 by Rebekah M.
Staff was helpful and friendly! Especially Nicole, who greeted me, answered my questions, got me a dressing room, and was sure to let me know the return policy (all shoes are final sale) as I checked out. The reason for only 3 stars review is both price and selection. The prices, compared to other consignment stores, were high. $8.99 for a plain Old Navy brand tshirt? I can go to Old Navy and buy those exact shirts, brand new, for less. I was surprised to see such limited amounts of size 00/0 bottoms. As a petite woman it is frustrating seeing racks and racks of clothing but only being able to pick from from a 2ft long strip of the rack. There was a good amount of xs tops though! They were just overpriced for what they were, and many with pilling or pulled threads. Then not only was jewelry overpriced, but there were multiple necklaces that were damaged/obviously missing pieces. I did see that there is a regular evening event where everything in store is 20% off. This might make it worth a trip!
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January 2023 by Pat Adcock
Love this place! Great place to get nice clothes at decent prices.
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December 2022 by Connie Cramer
Order was shipped and delivered super quick. First time ordering online from clothes Mentor and I loved it!
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October 2022 by Cassie Bittinger
I think this place is a great place to shop for very nice gently used clothing. They do a decent job of giving you money for your resales as well.