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February 2024 by Donna
Communication about our vehicle was terrible! Was told it would take 3-5 days to repair--they had it for 16 days. I understand things happen once you get into the repair--all I ask for is communication!
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February 2024 by Carlie Jefferies
BEWARE OF THIS PLACE IF YOU ARE A WOMAN!!!!! Went there get my bumper fixed and they tried to scam me out of OVER $2,000. When I went to go pick my car up, I only had $1,000 left to pay (I paid for parts prior), and they said I owned over $3,000 stating that they found "other damage". I never got a single call or email to approve this $2,000 extra work and they tried to put it back on me. DO NOT LET THEM DO THAT. I paid what I said I was owed previously ($1,000) and left with my car.
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February 2024 by Lisa C
My 2023 Honda was rear-ended and the best decision I made was taking it to Joe Hudson's Collision for repairs. They made everything easy for me – from coordinating with my insurance company, assisting with car rental coordination, keeping me informed every step of the way, etc. Everyone from the front office staff (who were a real pleasure to get to know) to the manager to the service personnel were professional, personable, and committed to a job well done.
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February 2024 by Gavin Minor
Nobody works harder than these guys ??They actually truly care about their customers. Their craftsmanship is top notch and you can expect them to deliver excellence every time guaranteed!
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February 2024 by Shawn Raines
My wife was hit by someone and took her car here to be fixed. This place did an excellent job! Very professional and fast. Car looks brand new! This is the place to go for a great repair!
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January 2024 by nick vogelsang
Great work and customer service. No complaints, everything was done very professionally
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December 2023 by John Smither
Terrible customer service
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July 2023 by Cindy Underwood
This is the second time I have come here for repairs. As soon as I accidentally backed my car into my house (oops), I immediately knew who I wanted to fix it! They did a great job the first time with another vehicle in 2017 and I knew that they would do great job again! I feel like the quote I was given to fix it was very reasonable. I didn’t have to schedule an appointment months out just to get a quote like other collision centers. They were able to get me in pretty quickly. I appreciated the calls letting me know if the price changed. They work quickly and efficiently! My car was ready to be picked up in about a week and a half!Services: Painting
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May 2023 by Craig Lesser
Great customer service and quality work. They were able to get me in and out fast and explained well what was going on and what needed done to fix it.
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April 2023 by Pete MIller
Collision Care has the best customer service of any company that I have ever experienced. Their webpage says that "they work for you" and they do. There was very good communication and they actively worked to find a solution that was what I needed.I have an older vehicle and was paying out-of-pocket so they found used parts of the right color that didn't need to be painted. They ordered and checked the parts, and showed them to me for approval prior to repairing my vehicle. The results were great for my old truck and the cost was a fraction of other estimates that I had received.
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April 2023 by Rob Williams
My daughter was attending school in Lexington, KY and we live in IL. She was involved in a car accident at school. Collision Care was one of the first places I called. They (Chance) were friendly from the first contact and even helped set us up with a tow truck to have the car towed. All the insurance information she gave was overwhelming, but she made the process simple and took the time to answer all our questions. After an inspection of the damage, they deemed the car to be a total loss and handled the insurance company communication multiple times until our insurance company agreed to the right decision. We were grateful to have someone like her on our side, especially dealing with the insurance company.
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April 2023 by Jacob Parker
Great Customer service! They got my car fixed in a timely manner and had stellar communication through the entire process. Highly recommend!Service: Body & Trim
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February 2023 by Rough Draft Farmstead
Asked for an estimate on a very extensive repair after an accident and not only received a very detailed estimate quickly, but they offered some thoughtful advice on how to proceed. Highly recommend!
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November 2022 by Jane Hostomsky
Took my car here in the summer to have my rear passenger door repaired from an accident. It took about 2 weeks for the repair to be complete, and mostly because they were waiting for the parts to come in. Chance, one of the workers, called me several times throughout the repair to give me updates on my car and was very sweet & respectful the entire time. When my car was finally ready to be picked up, I noticed the screen on my touch-screen radio was peeling off, and it wasn’t like that when I dropped off the car before. I asked Chance if they knew what happened and she found out it was a mistake that one of the new-hires made when cleaning my car (they sprayed the wrong cleaner). Chance apologized profusely and promised the business would pay to have my radio replaced. They kept their word and did an amazing job repairing it. I appreciate having a reliable business that I can count on to take good care of me and I definitely plan to come back for future auto-work! I highly recommend them to anyone who asks!
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November 2022 by Scott Hayes
I am a customer for life! My car was hit while parked overnight at a hotel. It has an extremely difficult red color to match. Collision Care went out of their way to keep me informed of the progress of the repair, and the effort it took to get the color to match. Chance is amazing! My Mazda is back to looking beautiful. When I first called, I didn't even have to wait for an estimate. Other places had me make appointments two weeks out, just for a quote. The quoted price was great, repair time took a little longer than promised, only because of supply chain paint issues, but I wanted it perfect, and let them to know to keep it as long as possible. This is the only body shop to call!Services: Body & Trim
