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April 2024 by Kelly Simms
Went there on Sunday 3/24/2024 to get a New used I phone, the Manager was awesome and the tech was too they set everything up for me and made it seamless! Highly recommend going there for a purchase or repair. These guys were Fantastic! , Thank you, Kelly
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February 2024 by Sarah P.
My iPad 9 wasn't holding a charge so I took it to Device Pitstop. I was told by a surly clerk there was something wrong with one of the "boards" and that it would be $250 plus tax ($263) to fix. I paid it, picked it up the next day and took it home with a 100% charge. The next day it worked for awhile and then I kept getting a message "Not charging". I took it in a couple of days later and left it again. I was told they had to order "a piece" and it was kept for 4 days, and after I made an inquiry I was told they were finishing with it and I could pick it up. Once again the unpleasant clerk helped me and I was told that if it happened again it would my charger because they checked it on their numerous chargers and it worked. In other words, don't bring it back in. Within a matter of hours it stopped charging intermittently, and within a day stopped charging completely. I'm out $263 with absolutely nothing to show for it.
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January 2024 by Barry Witbeck
these guys are the best in town very professional, fair price amazing service highly recommend will always use
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December 2023 by Tywan
Reasonable priced and friendly staff.
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December 2023 by Ahlam Sharf
Perfect
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December 2023 by Susan Routt
They are the best! Honest and friendly. They saved a couple of my iPads that I thought were goners. ?I take this back. They lost an iPad of mine and were rude when I asked them to at least look for it. Told me my iPad was broken, offered to fix it for $500. I took it to Apple and there was nothing wrong with it! My charging cord was worn out.
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November 2023 by Kendrick marquina
Good service
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October 2023 by Nolan Durbin
I will 10000% be returning for business. Professionals who are easy to work with and friendly. They also have things in stock I couldn’t find anywhere else. Amazing business this is. I would suggest to anyone and every one.
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October 2023 by Brandon Sears
My 2nd time at nicholasville rd location. First trip, my phone had been dropped on the lake and they brought it back and charged like 30 bucks!Today, my charger port was acting up. They cleaned it for a couple mins and had me right back out the door, no charge!!Awesome folks. Will come back again.
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October 2023 by Stewart Creekmore
***SCAM ARTISTS***I called and asked if they could hook a signal booster up to my drone controller. They said they could no problem.After having my drone for about a week i received a phone call where their drone tech said he would have to use a dremel to alter the controller sp he could hook it up.I say no way because I know it was an exact fit and DIT NOT require altering.They charged me 80 bucks BEFORE any work was done and i tipped 20 to make an even 100.So they werent able to do anything to y controller and told me they could only refund the $20 tip. After arguing with i guess the owner he told the guy at the cash register to give me my money back and that when he said i can only refund the 80 not the 20 dolar tip so u see how he contradicted himself just a few minutes ago it was the opposite they could only refund the $20 tip.So i got 80 bucks back and thoughts that was the end of it but oh no the $1200 RC Smart Controller is broken. The next time i went to use it my joy sticks no longer bounced back to the middle they stayed wherever u pointed them.Consider yourself warned, i never leave bad reviews
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October 2023 by Hager Media
If you want a computer built to your specifications, then this place can do it. I purchased a system and had them install a RTX 4090. My son was over joyed. HIGHLY RECOMMEND
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August 2023 by Jessica Scott
I called them before going in to see if they could install a booster to my drone. They said as long as it was compatible, they could do it. After having it for a few days, they text to tell me it wasn't compatible. I sent them the video where I purchased the booster that showed exactly how to install on the very same controller I own. After a few days, we called to check in and they told us they weren't able to install the booster. When I dropped it off, I paid them $80 for the booster install plus a $20 tip. When I arrived to pick it up, at first they said I could get the tip back BUT they couldn't return the money I paid them for the service.... Wait, WHAT?! So after explaining to them that there was no way I was allowing them to keep the money I paid, for something I didn't recieve, they gave me the $80 back but then said the tip was non-refundable! I understand that people have to be paid for the time they invested in looking at the drone and deciding they couldn't do it, but you can't do it like that!
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August 2023 by 8IGHT09INE ORIGINS
Device Pitstop completed an overpriced repair or lack thereof on 8/1 went back on 8/12 with the same device for the same issue. Starting to feel as if I'm getting the run around, your staffing shortages is not my concern, this review will be amended, after the repair, of the previous repair is satisfactory completed. Sadly I have a warranty on my device just needed a quicker turn around, which has now turned into we'll call you when we have a diagnosis of the problem.Also stop suggesting to customers that their devices are not expensive enough, to be repaired, it is rude insulting and downright against most businesses principles and ethics, you're in the business of repairing devices, it is quite presumptuous to place a value on something that does not belong to you, its worth and value is to the owner, and should not be of any concern to you. I would really like to get my device back in a prompt and professional manner.
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July 2023 by Megan Chestnut
Great service for reasonable pricing! I have had to get several screens replaced and they get it done fast and we never have any issues!
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June 2023 by Alex R.
People seem friendly. Store closes earlier than what it says online. On both weekends and weekdays. Made 2 useless visits.
