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March 2024 by Luke Wood
Great work and on time. Highly recommend
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March 2024 by Gail Starnes
Staff was very efficient & professional! They kept me updated. Enterprise was on site so I didn’t have to drive to their office!
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March 2024 by Patricia Montgomery
Great service everyone was friendly and helpful. Quality of the work was excellent!
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March 2024 by Paula Schwartz
DJ Paint & Body did a great job repairing my SUV. Quick and well done
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March 2024 by Jesse Thai
Don Jacobs did an amazing job repairing my car and they returned it to me in record time. It looks brand new! I couldn't be happier!
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March 2024 by Tyler Quire
Used Don Jacob’s with my previous bad accident and i went with them again because they did amazing but this time was completely different. You don’t get any communication on updates unless you call and ask. Work took longer to complete due to an axle part that was needed but ended up receiving the wrong axle for my car so we waited an additional week to get a correct replacement. Overall they had my car for a month and they didn’t repair my scuffed up wheel. I had to tell them when i was picking up my car that they missed my wheel repair. Also left a misaligned lower bumper piece. Now i have to come back again to have it corrected on my day off from work. Lots of miscommunication and the little details were overlooked. Not a great experience this time
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March 2024 by William ONeill
I have been to this shop at least 4 times and they have done great work for me. They cooperated with my insurance company, gave me reasonable and quick estimates and completed the work on time. I have worked with two different gentlemen, Ryan and Tim, and both were excellent. I highly recommend them.
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March 2024 by Changhai Tian
Great service!
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February 2024 by Richard Murphy
Second time to use them. Both experiences were excellent…very professional.
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February 2024 by sideoute
This has been one of the worst experiences I’ve had in decades. The communication was horrible. They continually moved the repair date for four months. I showed up and asked a question about the paperwork and the manager became belligerent and then proceeded to belittle my question and started leveling personal attacks towards me. This was a very disappointing encounter from the start. If you want empty promises, no follow up, poor communication and a very angry manager to speak to you like you are a moron, then this is the place for you.
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December 2023 by SK
This is THE PLACE that exceeds customers’ expectation through top notch customer service and professional repair services. I truly appreciate the excellence in services and can say that no one can beat this place in Lexington. Five stars and highly recommended!!
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December 2023 by Sarah Fisher
I cannot say enough great things about how helpful these guys were. Our truck was broken into and although they couldn’t fix it for us on a weekend, Rachel was able to crash wrap the window free of charge. I cannot thank her enough for her helpfulness and kindness during a time of crisis. From that one moment of excellent customer service, I wholeheartedly recommend their services. Thank you so much.
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November 2023 by Tabatha workman
Working with this body shop was a great experience. They were very professional and had great customer service.Services: Painting
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November 2023 by Emily B.
As others have mentioned, communication is terrible and they're rude and dishonest. Our repair literally took twice as long as they'd said, they never updated us with the delay until the day we were expecting to pick up the car (this happened multiple times with a new finish date promised each time), they claimed the delay was due to needing to order a part that they had billed us for and confirmed having purchased and received prior to us dropping off our car with them, and when we called to request they help provide a rental car after taking so much longer with no actual reason, they hung up on us. This was a completely terrible experience and I'd strongly advise avoiding them entirely.
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November 2023 by Mark Whitaker
Excellent experience having my 2021 Audi repaired at Don Jacob's body shop. Ryan's estimate was spot on and the repairs were done on time as promised.This was a seamless and efficient process with timely communication and friendly and knowledgeable personnel.I am 100% satisfied and my Audi looks like a brand new one again!Thanks, MarkServices: Steering & suspension repair
