Don Jacobs Automotive has been a Kentucky tradition for over 50 years, providing a wide range of vehicles including BMWs, Hondas, Volkswagens, and pre-owned options, as well as a state-of-the-art collision repair center. Customers consistently praise the exceptional customer service, professional and friendly staff, and hassle-free experience at the Lexington dealership. Reviewers highlight the team's dedication to making the purchase process easy and stress-free, offering fantastic prices and going above and beyond to ensure everything runs smoothly. The service center has also received high marks for their exceptional communication, professionalism, and ability to resolve complex issues efficiently. Shoppers appreciate the convenience of the 24/7 online shopping options, as well as the warm, welcoming atmosphere at the dealership on Nicholasville and New Circle Road.
I've brought my VWs here for service for over 6 years and combined 300,000+ miles. Brian Hill and the entire team have consistently delivered beyond my expectations. Edit: we're at over 15 years now, about 750K combined miles across 5 different vehicles. Fantastic service team.
January 2026
So incredibly nice and helpful, thank you to the staff for helping me get into a new car a a much better loan! Shoutout specifically to Kaden! He’s the best!
December 2025
Easiest process out of all of the dealerships I have dealt with. Morgan was super easy to work with and made the buying and trading process enjoyable
