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January 2024 by Elizabeth Sizemore
Andre is great. Versailles Rd Lexington KY location is great.
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December 2023 by Brian Smith
Get prepared for the runaround and to be told they overbooked and you don't get a vehicle at all. Bad customer service and unprofessional in all ways a rental company can.
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September 2023 by lydia edwards
Natasha at the front desk was extremely helpful and went above and beyond to help me out
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September 2023 by Wayne D.
My wife reserved a car 2 weeks ago. Yesterday, the day before she is to leave on her trip, they called at 4pm and say they may or may not have a car available. My wife called them the morning of her trip and they say "we don't have a car for you". Like Seinfeld said, "You know how to TAKE a reservation, But you don't know how to KEEP the reservation." How does as company like this stay in business?
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August 2023 by Ujjawal Nayak
Sadly, I was in an accident and had to borrow a car via my insurance for a month. The customer service was excellent, and the entire procedure was quite easy. For me, Henry Hicks made things extremely simple.Henry, many thanks once more.
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August 2023 by Jim Davidson
Prices have shot up dramatically since my last weekend rental. I'll have to do some reconsideration before I do this again
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July 2023 by Sheena Gadson
They ran out of cars and I had to wait but they did make it right. They are nice and professional. Thanks
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May 2023 by Tonya L.
This location was incredibly helpful when we were in town for a college graduation. We had to exchange the car we had driven in from Maryland as there were problems with it. They did not have one available, but very kindly called ahead to the airport location to verify that they had cars and to let them know we were headed there. The staff handled our situation perfectly.
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May 2023 by Armando Diaz
Hands down best location in Lexington to rent a car. Great vibes and great service. Talk to McKenna she's super helpful!
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April 2023 by Faron Collins
The pick up & drop off was very easy and the staff was outstanding. Very friendly and accommodating. I was in & out of there in no time! Keep up the great work!
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March 2023 by Lisa
I've been w/them at High St. location, w/ Henry's support last 5 months. Ty??
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February 2023 by Victor Jordan
Unfortunately had a ca accident, and I need a car rental.5 Stars: Henry, branch manager, was amazing (professional, concerned, kind , and helpful) while meeting all of my needs.5 Stars: D.J., detailer and the person who picked me up and drove me to Enterprise. D.J. Was professional, friendly, and informative about the Lexington area.Henry and D.J. Represented Enterprise and themselves at the highest level. Enterprise should continue to value employees like Henry and D.J.
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January 2023 by J. Emmons
We had to get a recall repair done on our car, and we just became a one car family, so we needed a rental car. I was really nervous about doing a rental because our entire family has been severely ill with chronic fatigue long-covid for the last 3 years. It has permanently disabled our teenage daughter and ourselves, and it's very dangerous for us to get covid again because it will worsen our conditions.I explained all of this to Henry and Clay, and they went out of their way to make everything as safe as possible for us. They let us do everything outside, wore masks to protect us, and just generally took care of us. In our difficult life, it felt like a spa day experience instead of a car rental. They also provided a wonderful vehicle that was upgraded for free and very clean. They even accommodated last minute changes when the dealership wanted to pay and extend the rental by a day.We dealt with Clay the most during the process, and he was so kind, courteous, and fun that my husband and I are looking forward to the next time we need to do a car rental. We have liked this High Street location for years, but this was above and beyond. Thank goodness for good folks like Clay and Henry!
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December 2022 by Michael Roldan
Made it easy for pre check to rent a vehicle for me and my 3 kids. They were able to pick me up and get it all done so I can hit the road easy.
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November 2022 by David Sing
A little slow in posting this, but I would recommend this company for your rental car needs. Prices are actually quite low in my opinion. Excellent and very friendly and polite staff. Easy in and easy out.
