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February 2024 by Elizabeth K.
I cannot speak highly enough of this Enterprise location. No one wants to be in a car accident and forced to drive a vehicle that isn't their own. Unfortunately, that's the position that I found myself in recently. They kept constant communication up to the point that I finally had a pickup date (my vehicle was still driveable so I didn't need to get a rental until my vehicle was in the shop). When I arrived they didn't have many vehicles (not surprising, it's been this way since COVID) but they wanted to make sure that I left with something that I was comfortable in. Since I do not drive much the vehicle didn't matter too much to me and I settled with a muscle car. It was a little awkward to get into (I'm pregnant) but I joked that I'd be right at home with the Winchester brothers from Supernatural. They explained everything in detail and made sure to point out every scratch or nick on the vehicle so that I wouldn't worry about being held liable for them. I had the vehicle for one week. Within 24 hours they had called to check on me and let me know I could swap it out if needed. Again since I don't drive much there was no need but I thought it was great customer service to follow up. I also appreciated the fact that I was able to leave the rental at the car shop when my vehicle was ready and they would pick it up so I didn't need to worry about the return. A+ customer care Enterprise!
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February 2024 by Justin Perron
Top notch service. Sydney was wonderful both on the phone during the reservation and in person during pickup. Beautiful new location with fresh new cars too!
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January 2024 by Dan Bussell
To expensive
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January 2024 by John 福 帆华 Corum
Got what was needed
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January 2024 by aaron propes
Excellent people to work with who go above and beyond to meet your needs.
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January 2024 by Lisa Davis
My experience at this place is always extremely pleasant. Super friendly staff. Great service. Enterprise in nicholasville is top notch!!
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January 2024 by Holly Heitter
Very friendly and professional! I always have great experiences when I rent from them.
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January 2024 by Jennifer Drug
Incredibly friendly staff!
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January 2024 by Thomas Montbriand
Upon picking up my rental vehicle on November/ 28/ 2023 I was first assisted by Maycee Berkemeier. Even though Maycee had incorrect information, she did not display appropriate professionalism let alone acceptable customer service skills. She was very verbally short, rude, & interrupted me many times after I was attempting to answer questions she asked. I ended up leaving to head home to search for other rental company options in the Nicholasville/ Lexington area. I was able to pick up the rental same day with free upgrade. Upon returning said rental, yesterday, November/ 15/ 2023, I was assisted by Sydney Pruitt (Management Trainee) & received similar verbal treatment from her as well. Not even a “Thank you” from her. After discussing with my fiancé, we have decided we will not use this location again & surely do not recommend either Maycee or Sydney to conduct business with. So disheartening Customer Service is not nearly as good as it once was years ago…. What happened!?
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November 2023 by Martin Harvey
Such a good team at this location. I came in last Wednesday the day before Thanksgiving visibly stressed due to a major mechanical issue with my personal vehicle and needed a rental asap. It had been such a long day. One of the girls there (either dark brown or black hair) could tell even through my calmness I was super stressed. She actually asked me if I was ok! That was the first person all day that had asked me that. Really appreciated that because I could tell it was sincere! Also I’d like to shout out Clint for being super helpful and making sure my warranty covered the cost of the rental and also Griffin for being super helpful and friendly when I brought the car back! If I never need a rental again. I know where I’m going!
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November 2023 by Vitaly Zganyayko
I was greeted by a friendly Enterprise employee upon my entrance. My original vehicle was supposed to be a Toyota Corolla. But something in my heart told me that there’s something cooler. Sydney P. was assisting me. She quickly pointed me in a right direction… Dodge Challenger with actual V8. The choice was obvious, and upgrade was easy. Thank you Sydney P. for quick and painless process for getting me a awesome vehicle while mine is being repaired.
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November 2023 by steve adcock
This car rental came from the enterprise. Rent a car center in Nicholasville, Kentucky.I think it's time for me to find a new rental car company. This is the second time I've gotten a vehicle from enterprise. That smell like straight dog and had hair all over the vehicle. I had the vacuum this one out before we could even drive it. The carpet on the driver's side floorboard had a big hole in it. I couldn't believe that this vehicle was still on the road. It had almost 70000 miles on it. They acted like they did me a favor and gave me an SUV. And said here we're gonna upgrade you. No, they did not upgrade me, they downgraded me. I paid good money to rent a vehicle and I want something That makes me feel good to drive. Very, very disappointed.
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November 2023 by John Grob
Fast and friendly service. I was a little late picking up my vehicle. While the vehicle I had expected was gone, a replacement was ready at the same rate with no extra time needed. Drop off was a snap as well. Getting in and out of the location on Nicholasville road can be a challenge if you need to head back to Nicholasville. A light would help!
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October 2023 by Jonathan Hartman
3 weeks now I've been trying to get a rental car while my truck is in the shop. They will confirm your reservation only to tell you when you get there that there are no cars available.
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September 2023 by Lindsey Shokes
The Enterprise on Nicholasville road is great! Their employees are kind, helpful and handle their busy branch very well. They have a good selection of cars and have always put something that is clean and works well!
