-
November 2023 by Jennifer Roberts
Very easy to deal with and worked with us with delivery. The only reason for a 4 star is due to not everyone being consistent with their information.
-
October 2023 by Paul T.
One star is being generous when it comes to this business. I've had the displeasure of having to depend on this delivery service to bring a very much needed mobility scooter to me. They have lied to me about delivering the said mobility scooter yesterday, I was promised that my mobility scooter would be delivered at 5 pm and then 6:45 pm yesterday it never arrived. I will never do business with this company again. They are, in my opinion, unreliable!
-
October 2023 by Gina P.
My uncle who is disabled ordered a mobility scooter. He depends on them to get around his home and outside, was told it would be delivered yesterday by 3 then by 5 then 645 and it was not delivered!!!! He has been confined to his bedroom since his other scooter broke. And after getting help to pay for a new one and finding one that fit his needs he is now getting lied to by this company!!!! Not only terrible customer service but in my opinion terrible company period!
-
June 2023 by Jason Handysides
I had the unfortunate experience of having two deliveries with this company recently.One item was delivered unannounced without scheduling a delivery date, or a courtesy call.The second item was actually scheduled but they didn't show up that day never called to say they weren't coming, tried to deliver on a day I specifically requested them not to, and then gave me attitude when I had to reschedule. Item finally arrived a week later with no notice.
-
April 2023 by Matt Wood
Awful communication. I heard something along the lines of that there was no address on the package. There were 3 stickers with my address on it. Who the heck was not paying attention? I had to put way too much effort to figure out what was going on with my order.
-
January 2023 by Angela Taylor
Worst customer service ever.I ordered a very large vanity, Estes was the delivery company. The first one was broken, the second they left literally on the curb. It's a 72 inch vanity that is obviously quite heavy. They originally called and said they were delivering on a Wednesday, they no-show no-called. I then got an email on Friday saying it was delivered. They made NO attempt to contact me. I called to have them move it into the garage since no one was home. The person taking calls is using her personal device, I reversed looked it up. She said she'd call the driver and see if they could come back and move it. Then I never heard from them again. I called and called, I called corporate. They were rude. They made no attempt to resolve the issue. I had to have another moving company put it in the garage.
-
January 2023 by Wayne 2829123
Pros: Great people to work with and pay is good.Cons: Trucks are cramped & uncomfortable & some of the "safety systems" can be downright dangerous!
-
September 2022 by TMK
Scheduled delivery 4-8p. Dumped it in my driveway at 2p blocking the driver's side of a car at home, while no one was home. The company of the item we bought said we had to inspect the box upon arrival. Box was damaged. No one to report it too. Numerous calls and emails to the local site, no replies. Terrible company, unreliable and unprofessional.
-
September 2022 by Jeffery Justice
Was expecting call back about a Lowe’s delivery after Estes stated the “street wasn’t safe for delivery with 40 foot trailer” and never got called. I reach out, delivery was cancelled despite me explaining that the street is plenty wide for a truck that size (3 cars can pass side by side).
-
July 2022 by Tina Kirkland
Scheduled delivery 4-8p. Dumped it in my driveway at 2p blocking the driver's side of a car at home, while no one was home. The company of the item we bought said we had to inspect the box upon arrival. Box was damaged. No one to report it too. Numerous calls and emails to the local site, no replies. Terrible company, unreliable and unprofessional.
-
May 2022 by Ron Tussey
Quick and easy pickup at the terminal. Very helpful and friendly staff assisted with every step of the process.
-
September 2021 by Dawn Bryant
5+ star service from Estes. John went out of his way to ensure everything was taken care of, even correcting a mistake made from a previous competitor trucking company. The quick responsiveness, willingness to go out of the way to help, and genuine care and professionalism were appreciated. From the phone call with the receptionist, to the discussions and aid from John, to the polite and kind help from the driver...top notch. Would absolutely recommend and use again. Much thanks to John and the team!
-
September 2021 by t
The flooring company I ordered flooring from used Estes for delivery (they are no longer using them for their flooring deliveries ) my flooring was delivered on 5/28/21 from the Lexington terminal. The delivery guy was very unprofessional. He refused to deliver the flooring to my home because they rented a enterprise truck to deliver the flooring and the driver said he wasn’t coming up the driveway because of the (small, and few) tree branches sticking out and the enterprise truck had a aluminum roof that gets damaged easily.. I go to get my father to come up with a solution to get my flooring to the house and my dad told the driver there was no reason he couldn’t bring that flooring up to the house, at this point the driver begins cussing at my dad, and then ends up getting out of the truck ready to fight him. I literally had to step between them. They ultimately ended up dropping off 93 boxes of flooring in the middle of our town and we had to hand move each box to a trailer on my dads truck to take back to the home. Would not recommend this service for deliveries!!! Worst experience of my life ?
-
September 2021 by Dawn
5+ star service from Estes. John went out of his way to ensure everything was taken care of, even correcting a mistake made from a previous competitor trucking company. The quick responsiveness, willingness to go out of the way to help, and genuine care and professionalism were appreciated. From the phone call with the receptionist, to the discussions and aid from John, to the polite and kind help from the driver...top notch. Would absolutely recommend and use again. Much thanks to John and the team!
-
August 2021 by Wayne Allen
I have received two delivery dates so far. One was last Thursday, delivery between 8 and noon, nothing ever arrived, no phone call, no update. I called Thursday evening to ask about the status and was told "we'll look into it and call you back, NO CALL. I called again on Friday and was told it would be delivered Monday (no explanation for the delay). Received a text to confirm Monday delivery between 4 and 8 and then this morning looked at the traking and it now says earliest possible delivery will be Tuesday. I just want to know when my item will be delivered, it shouldn't be that difficult!I'm updating my review to two stars but only because the item finally arrived today. Again communication is key, if you schedule a delivery and can't or won't make it COMMUNICATE. I understand things happen but let someone know. And for your people answering the phone if you tell someone you are going to call them back, CALL THEM BACK!
