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April 2024 by mary jones
Delivery was very good. This company locally has been wonderful to work with. So happy with them! Douglas Walton and Mary Jones Nicholasville KY
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October 2023 by Ida Walden
Excellent, if I need fuel, I can depend on them delivering with quick response. I have no reservations in continuing with their great service.
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October 2023 by Beverly Tackett
Delivery driver was so nice. Was very efficient and was quick.
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September 2023 by Darrell Brewer
If you're looking for worse service than Ferrellgas, good luck. I'm pretty sure they damaged my regulator when they delivered my gas which caused all the gas to leak out. Then they scheduled a repair appointment for which I had to take a day off work to be home. Nobody ever showed up. No one has ever returned a call. When they finally came to make the repair, all the gas had leaked out. Then they charged me for another delivery, which they say may take a few weeks.
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January 2022 by Kevin Van Horn
Very poor communication, very poor reliability, tried to charge me a non-usage fee after resetting my tank for a flood, charged me for a new copper line I didn’t need when we weren’t there, would never use them again. They are most definitely not customer friendly!
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July 2021 by Citizen Z
Don't allow this company to charge U TAX on Ur Home Propane Heat order .. One certain office will try .. Not right or correct in Ky. Though .. When I brought it up and tried to correct it .. I was told ..maybe U need to get another propane company .. Wow .. Fair HUH
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November 2018 by Eric Proulx
Very unorganized company! We ordered new service almost a month ago paid in full and received a delivery date. The date came and they never showed. Called them up and was told my appointment time had been changed. No communication!
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June 2018 by Deborah Newcomb
Very easy to set up a new account over the phone - propane was delivered the following day. Really appreciate the ease and timely service.
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June 2018 by Karen Borders
Friendly customer service and fast and efficient delivery. Thank you all for everything .
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June 2017 by millie jenkins
Best customer service I have ever had!!!! They went above and beyond to get my gas to me and KEEP ME WARM! Emily is Great!
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June 2017 by Matt DeShon
Great company with great customer service. Came out and installed me a new tank ran new lines and made sure everything worked before they left. Very professional and that means alot to someone like me. Had one issue but it was quickly resolved. Happy customer for life.
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June 2014 by Kelli Crosby
I will never do business with this company again. Sadly, I leased a property that had a Ferrell Gas tank and propane heat so I had no choice. My experience with the customer service has been horrible all the way up to the managerial level.
