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April 2024 by Olenka Poliakova
The best ☺️?
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March 2024 by Josh Bryant
If I could leave a zero I would. The female banker working in the office came out to ask for a Verizon store recommendation when she rudely insulted my place of work and spread lies about our owner to me and the others in the room while I am trying to conduct my business. Very unprofessional rude and unpleasant. I have been a 5/3 customer for years and always have a great experience at the Branch in Hamburg! Please go there instead of this unprofessional and disrespectful branch.
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December 2023 by Phyllis Sargent
Recent renovation, but same good customer service. Drive thru, ATM, lobby.
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August 2023 by Cora Robinson
their atm is down at least weekly
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June 2023 by STEVEN RAWHI
I believe this bank is the best
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November 2022 by Stephanie Davis
I was recently hacked and when I went to fifth third for help they said they were closing my accounts. Instead of being there for someone who was hacked they decided to just leave me to dry. So horrible!
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August 2022 by Jordyn Proctor
Just came to the ATM for a deposit - it ate $350 and said there was "no cash detected in the depository" and the bank isn't open and there's no call center open. I get that it's Sunday but no call center at 3:30pm??? Ridiculous.
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August 2022 by wanell halcomb
Went inside to ask a question and got nothing but a rude experience.
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December 2021 by Bryan Hubbard
What can you say about an institution that is always there for you financially. I've been banking with Fifth Third for years and never had one bad experience once. We were attacked by hackers and a scam and they shut it down immediately not only did they protect us but we received our money back. For anyone wanting to be treated in a professional atmosphere and get treated like a human being I would suggest this institution to anyone. God bless.
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December 2021 by Caroline Perry
I had an account with fifth third when I was in college and they would always give me inaccurate info on my account balance and I overthrew a couple of times because of it. Instead of doing the right thing and apologizing they were nasty to me about it and charged me multiple $50 overdraft fees. I've known other college kids they did that to as well. These people are scam artists who prey on the young and vulnerable. I honestly can't believe they're in business anymore.
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October 2021 by Steve Chandler
Unprofessional tellers. Be nice to people for no reason. You never know what they are going through.
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October 2021 by Robin Church Beaver
Avoid Fifth Third mortgage department at all costs. Of all of the mortgage lenders I’ve dealt with over the years, this one was the worst. Poor communication can ruin a business relationship. Our mortgage person rarely contacted us, and we received most information about needed documents or closing date from third party folks outside of Fifth Third. At closing, we had no Fifth Third employees present, just a contract notary who was very clear that he did not represent this financial institution. If it had not been for Kyle Kinzig coming to the rescue and helping us out, we would have ended out relationship with Fifth Third completely. The mortgage department here is not customer service focused. Lesson learned. (Five starts to Kyle though.)
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February 2021 by Joyce Fister Daley
Garbage outside, was overwhelming I spoke to tellar about complaint.they said they would make a call..to pick up trash around bank. This is NOT the first time I've complained.
They should've walked outside to pick it UP.
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December 2020 by PgaTraveler
No one ever answers the phone hard to trust someone with your money when they can't help you.
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December 2019 by Ash Eyd
They promise me interest on the money market account and misinform me to keep the money waiting for the interests and end up making me loose $500 interest in 2 months . I still have their emails with the promised interest . Also they take cut monthly from saving account . Be carful with this branch and move your money to a bank you could trust . I had to move my money to chase bank . If they have real audits they are up for surprise . I field a complain and got me respond back . It seems like a careless fishy disorganized bank .
