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October 2023 by Pope K.
Assisted Checkout ? What is that ! Leave self check out as self checkout and if someone needs help checking out have a cashier available
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September 2023 by Tim E.
I'm here quite often to pick up something. My experience has been much better since I have installed the app on my phone. I can fine items quickly as the app tells you which isle and section to look. I can scan bar code for prices and more information. There is never a worker available when you need one and they only look up the item on their handheld device. They do have some good sales but are not advertised where I ever see them. The app also gives veterans a discount.
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November 2022 by Joe B.
Fine helpful staff!!!! I don't do any "work" around my house w/o their help!!! They have a really "enlightened" staff who knows exactly how to fine the correct bulls for even the most rare and esoteric lights anywhere!!
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June 2022 by Christopher L.
This location has the worst pro desk and pro services in Lexington. Any other location or business will do a better job taking care of you. I routinely wait 30 minutes at the pro desk here because employees can't be bothered to check people out. It's absurd.
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January 2022 by Richard Walton C.
I recently bought an old used queen size headboard and footboard for my granddaughters bedroom. There weren't any slats in it so I needed what they call a bunkie board. Because the bed was built before bunkie boards were around, the bunkie boards I found were not the right size. So I decided to make my own slats from a sheet of plywood. So I headed for Home Depot. I went to the lumber area and the gentleman there told me that plywood had really gone up in price. He showed me a piece from a manufacturer that had not raised their prices yet. It was almost $20 less than the others I saw. It cost me $49 and they cut the sizes I needed for free. The Lowes store I sometimes go to does not cut wood; they have a machine but any time I have needed something cut their machine was down. Home Depot loaded it into my car for me and it worked perfectly. I was also able to pick up a light fixture for my bathroom for $29. Really a good deal. I appreciate the service I received at this store. I was in and out quickly and got just what I needed at a good price.
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January 2022 by Richard C.
I recently bought an old used queen size headboard and footboard for my granddaughters bedroom. There weren't any slats in it so I needed what they call a bunkie board. Because the bed was built before bunkie boards were around, the bunkie boards I found were not the right size. So I decided to make my own slats from a sheet of plywood. So I headed for Home Depot. I went to the lumber area and the gentleman there told me that plywood had really gone up in price. He showed me a piece from a manufacturer that had not raised their prices yet. It was almost $20 less than the others I saw. It cost me $49 and they cut the sizes I needed for free. The Lowes store I sometimes go to does not cut wood; they have a machine but any time I have needed something cut their machine was down. Home Depot loaded it into my car for me and it worked perfectly. I was also able to pick up a light fixture for my bathroom for $29. Really a good deal. I appreciate the service I received at this store. I was in and out quickly and got just what I needed at a good price.
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January 2022 by Scott M.
Here is some big advice, Download there app & check prices. Make sure price is right. Online pricing isn't same. It save me $400 on my purchase. If your making any large purchases, Double check price. I was checking out & noticed price difference.It takes a manager to over ride prices.they couldn't find a manager. I ended up buying it online while I was at cash register..
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November 2021 by Devin Roberts
Terrible to deal with. Cancel online orders without notification. Customer service is a complete joke, 45 minutes of complete BS.
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November 2021 by Juju J.
I recently had ordered laminate flooring for one of our rental property and had to special order the nose rounder for the stairs. After my order came in I realized I needed one more. I was unable to order it online not sure why however Sarah in Flooring said There is showing one in the Louisville location and she will be going over there that weekend and offered to pick it up return it to the Lexington Home Depot for me to purchase. That was so sweet of her going out of her way and not being on the clock to do something so kind. Thank you Sarah in Floor, you are the best.
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October 2021 by Brenda Sue
great folks and customer service
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September 2021 by Blake R.
I've gone here a few times now. When going in the store to ask for help, there were several young workers who refused to help, and one just half waved in the direction to go. It's super frustrating not being able to find something, and the workers not being willing to help. The cashier was super friendly to my male appearing friend who made a purchase before me, and didn't try to get him to sign up for anything. But when I, a female appearing person came to the register, he kept trying to get me to sign up for a credit card. This is extremely sexist and not okay. They did have what I needed. I found it to be easier purchasing online ahead of time, and doing curbside pickup.
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August 2021 by Katie B.
Went in to store to buy flooring for our kitchen . Told the guy we wanted to tear up the old floor and then put down the new floor. He told us what it entailed and we told him great ,"Let's do it." The lady came out to measure the floor and tell is how much she would order for us. Then told us, the guys would come out on Monday to pull up the floor and Tuesday to put down the new floor. We paid the bill. The materials came by a different truck, not a home depot truck. Left outside in the rain, not brought into house like we were told it would. Waited several weeks before someone could come out and do the floor. When the date came around, the guys told us they were supposed to put the new floor on top of the old floor. We said, no. And made the take up the old floor. They came back the next morning and put the new floor down. Floor looks good. Love it. However, now the flooring place is charging an additional $266 after we thought we were told it was included. The original price was $850. Now they want more money! We were set up and ripped off!
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August 2021 by Angela Lynn Pence
I love the service and my dog Zues really enjoys going in
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June 2021 by Jeff M.
I just needed a key made and planned on buying a replacement door knob for a room in my house. Stood in front of the key machine for 5 mins, employees walking by me not asking if I needed anything, so I went to the customer service counter, more employees than customers standing there... stated I needed a key cut and was told they would call someone over. After standing at the key machine another 10 mins, I decided I'd just hit Lowe's up the next day for what I need, at least Lowe's will give me a veteran's discount. Only reason I'm giving 2 stars is I saw the girl in appliances busting her butt taking care of people.
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March 2021 by Della Haggard
They greeted me within 2 minutes! Helped me get wat I needed!
