-
February 2024 by Andrea Brogdin
I had to have my work truck towed in for it not starting. They were fast to call me back with the issue. Then the gentleman on the phone said it would be done the same day or first thing in the morning. Which I was OK with. So then at 8:30 in the morning I called for a status update when Olivia told me it would be several more hours before it was fixed. So I went there about 1030. I proceeded to go ahead and go and wait for the vehicle as I needed to go to work. The front desk person walked into the garage, where Olivia had told him that she had already told me it was going to be several more hours and then seemed confused of why I was there. Finally at 11:30 they had my truck done. Almost 24 hours after it was dropped off. I absolutely will never be back. And none of my colleagues or friends will be back either. Only if they had been honest that would’ve changed my whole experience with them.
-
February 2024 by Joshua Shields
Wonderful staff
-
February 2024 by Sylvia Davis
Two excellent experiences here lately. Trustworthy, professional, and reliable.
-
February 2024 by anthony smith
Avoid at all cost. Went to get an alignment. They informed me that one of my struts was broken. Talked like it was an easy fix. But they broke both upper control arms, tie rod ends, a passenger side cv axle. They fixed everything they broke, but now my vehicle is making a grinding noise that they can’t figure out. Rick the store manager said cracked open the differential and water poured out followed by oil. But everyone knows that oil is heavier than water and oil would have came out first. Then Rick told me that they don’t due that kind of work. Asked for the district managers name and number and they refused to give me that information. Still waiting for the district manager to call me. More to follow. One star is to many.
-
November 2023 by General Pressure
Mike Boone (THE DM) Has absolutely ruined this place, AND all the others in his district…. I’ve never once Hurd ANYONE Say “you know, that Mike… he’s a great guy” the employees are scared/annoyed to even come to work anymore due to his belittling and treatment, the disrespect and the level of disgust that man has towards anyone is ridiculous (which is why I left) the racist remarks towards the Latino gentleman, the ungodly remarks towards the people there that I have personally witnessed cry, the way he threatens the techs behind closed doors and not to there faces etc etc…. they need to bring someone in who actually trusts and respects people in general and maybe this store/many others will come back up to par like they used to be ? the place used to be filled with joy and getting things done has tarnished since the new DM
-
September 2023 by Logan McIntosh
Customer service and price were alright but the work done on my car was horrible (the alignment at least). I paid for the add on alignment when I got four new tires just because I figured it was about that time, that was a mistake. The first time I took it on the highway after getting the tires and alignment the steering wheel shook awfully bad and it veered heavily to the left. I took my car back and they took it out on the highway and said they noticed “minimal shaking” and “a little veering”. They checked the alignment and said it was fine but I overheard a tech saying he didn’t know the last time the alignment rack had been calibrated. They rebalanced the tires as well and now it doesn’t veer to the left, but now it veers to the right. The steering wheel also heavily shakes still and makes an awful shaking sound (I’ve attached a video taken on 8/16, watch the buttons to see it shake). Guess I’ll have to take it to my reliable tire discounters and end up paying even more to get their bad work fixed. Very disappointing as I’ve always been a Goodyear fan.
-
August 2023 by YGBeats Online
After paying over 2k for repairs I always left with the same problems I showed up with. Either there's some shady business going on or they need all new mechanics.
-
July 2023 by Jeff
Goodyear's prices are reasonable and the technicians are honest, professional, and know what they're doing. I had three different mechanics look at an electrical and air flow problem for my Mazda and none of them ever fixed it but happily took my money. The technicians at Goodyear fixed it the first time. I wish I had gone to them in the beginning.
-
July 2023 by Terry Esrael
Big shout out to the team at The Goodyear Store on Richmond Road in Lexington KY!Led by Olivia Matuszczak… the team installed 4 new Endurance tires on my Airstream trailer in less than 50 minutes. Torqued tires to my specs, helped me back out of the parking lot and worked up a good $$ price on those tires.Highly recommend this tire shop. PS… they do all sorts of break and alignment stuff too… ??
-
July 2023 by Terry E.
Big shout out to the team at The Goodyear Store on Richmond Road in Lexington KY!Led by Olivia Matuszczak... the team installed 4 new Endurance tires on my Airstream trailer in less than 50 minutes. Torqued tires to my specs, helped me back out of the parking lot and worked up a good $$ price on those tires.Highly recommend this tire shop. PS... they do all sorts of break and alignment stuff too...
-
June 2023 by Audrey Trobaugh
I was saddened by my trip today to Goodyear. We used to go alot and always had good experiences. Today I was rushing to get oil change and they were open immediately. First, good thing they matched the online price. Second, good thing they actually checked cabin air filter. That was the end of good. I came out to smoke and found two of the guys mocking me while working on the car. Then, at the end they acted as if I had the plague and didn't want to be near me even to give car keys. Got into car and rear wiper and lights were left on, fine. Looked at paperwork and it said I refused tires, they never mentioned tires, but ok. Final straw the things that had been in glove box including some important papers were now in the floor and wet. I understand my glove box is full but it was in there before taken out why not put it back. Overall, rude and damaged important stuff. Never again.
-
May 2023 by Shannon D.
I brought my car in today for new tires, and I simply cannot say enough good things about my experience. They got me in promptly for my appointment and kept me posted about how long it would take. Rodney, the service manager, took his time in explaining things to me in terms of rebates, road hazard protection, and the tread warranty. I also witnessed how professional and courteous he was when interacting with several other customers. I will go out of my way to do business here in the future and would highly recommend them to anyone.
-
April 2023 by Chuck G.
Been getting my tires here for years. Today I had a flat tire when I left work. I was able to get some air in it and went straight to Goodyear. The employee basically said I was out of luck. Too busy to help me. He sent me to Tire Discounters down the street. Tire Discounters were happy to help. Guess where I'll be buying mine and my wife's tires from now on?
-
March 2023 by Elaine
Didn't get everything I asked for completed in the service and had to reset my own oil change time on the car(could have taken it back for them to do) but overall, it was good. Thank you.
-
March 2023 by Doug S.
Note: Only thing I see while waiting in your waiting rm is in need of a door chime. To alert you when your customers walk in. Witnessed a customer walk in and wait close to 12 mins.Needed a diagnosis on my breaks! Very pleased with the way Rick(customer service rep) talked with me on the phone! Very nice and friendly. And the same in person when I brought my car in. THIS IS HOW YOU HANDLE CUSTOMERS! BY TALKING WITH THEM IN A FRIENDLY WAY AND BEING GENUINELY HELPFUL. Take notice ALL AUTO-SERVICE GARAGES IN LEXINGTON! Hire the right people and pay them by the way they do their jobs. I'll come back here because of the way I was treated. One more thing! This business was very clean. Floors Shiney, and the bathroom clean. Way to go Goodyear! This is how you run a business for your customers!
