-
November 2023 by Mary Grace Brewer
I’m disappointed with this experience. I definitely booked an hour massage and I got 40 mins. The service started at 10:10AM and ended at 10:50. For $130, 40 mins is ridiculous. The massage itself was okay, but I’ve definitely had better.
-
November 2023 by Jordan Rose Carroll
I’ve been going to Rachel for over a year now and she is amazing. She is always attentive to my needs and customizes my service every time. She listens and is wonderful at focusing on problem areas. I have neck and back due to my occupation and every time I go to see her she makes me feel wonderful! I highly recommend Rachel. The front desk associates are also always very friendly and helpful. Great experiences all around.
-
October 2023 by Erin Leland Tuttle
I always have a relaxing massage at H&S. From the moment you walk in, the atmosphere is pleasant and calming. The staff is very kind and friendly. They make you feel comfortable. This has become my favorite massage spa in town.
-
September 2023 by Kylie Konar
Daelan was absolutely amazing! I had him right before my wedding this weekend and we had a great time and I felt so relaxed as he worked all the knots out! Can’t wait to rebook with him!!
-
August 2023 by Oksana Klimkina
I had massage with Rachel. I had plenty massages in my life, including two perfect massages at this facility by another specialist who, unfortunately, left. After about 10 min, I did not feel like she started the massage but just stretched the skin on my back. I asked how long muscle warm up would take and when the massage would start. I also named the muscle I would like her to focus on, and Rachel confirmed she was familiar with that area. Our conversation was not friendly in the beginning because I couldn’t explain what I was not happy about, due to the low quality service. She repeated that if I did not like what she was doing, I could receive my money back. I clarified that this is not about the money but about improving the service. I told her that I am a physician that why I mentioned specific groups of muscles, and asked her about her training and experience absolutely without any comments (at my job this question not considered to be insulting ). After this Rachel continued my massage, and for the next 30 min (!) we had a nice conversation about different massage types, about teaching and learning, etc.When I returned for my facial the same day, the manager Katie met me at the door, informed me that she already canceled my service, spoke to me incredibly rudely, and caused a scene in front of numerous employees and customer. She told me that she protecting her employee who was very unhappy and stressed, she judged me, and created punishment without hearing my perspective. I felt like she refused to serve me and even talk to me about the issue due to my accent as I am from another country. Even in a court everyone has opportunity to talk, but not in this spa. I felt like manager Katie was enjoying the process of being superior and humiliating me in front of the group. She never offered me to come to her office and tell my side of the story, she was extremely proud to say me “I trust my employee” (mean whatever I would say would be a lie).Two previous visits to this facility were smooth and pleasant, so I feel that any bumps or critics over there would end in severe mistreatment. Fortunately, Lexington is big enough to have more than 30 Spas with rating higher than 4.3
-
August 2023 by Bridget Yingst
I love Hand and Stone, they always provide the best service and a relaxing environment. Rachel is by far one of the best massage therapists I’ve had. Not only is she skilled but took the time to explain the different packages and how different techniques work. Best massage I’ve ever had!
-
August 2023 by Amanda Simmerman
Mary is fantastic! I left feeling like I was in a new world. Everyone there is so nice. I can't wait to go back and hope to start a membership soon.
-
August 2023 by Daniel Miller
Went for a 90 minute massage with Forrest, he did a fantastic job, excited for membership and the great prices. Lobby very clean and front desk staff very friendly.
-
August 2023 by Bailey Hagan
I have been with Forest for a few 90 minute visits and I feel like a new woman! I have terrible scoliosis and am a hairdresser so I hurt. I had a massage 3 days ago and I'm still feeling great. Now, don't get me wrong, I'm there every month for like the last 4-5 and the consistency has really paid off. But anyway back to Forest. He listens to what I want and I don't feel awkward to tell him if I want to change something or so on. He's great and so is Hand and Stone!
-
August 2023 by Morgan Pfeiffer
When I made my appointment I asked if they had a pregnancy massage table and was advised they did and that a note would be made. I drove an hour and twenty minutes away only to find out that didnt exist and no one had an explanation of why I was advised that in the first place. Very disappointing.UPDATE: I received a call in regards to my experience and appreciate them remedying the situation.
-
June 2023 by Stuart Cooper
I just wanted to take the time to thank Alyssa for a wonderful experience the other day. I'm a big burly dude and my back felt like it was made of rocks. She sorted me out and helped me feel the most relief I've felt in years. I left feeling like a literal weight had been lifted off my shoulders. She was incredibly considerate, sweet, and provided a worth-while experience! Thank you to the ladies in the front too. I had some scheduling issues, I drove to the wrong place, etc. And they still were very patient and kind to me.
-
June 2023 by SgtMajor Mom
Drove 90 minutes to take advantage of an all day spa service that was gifted to me. I was not impressed with the service I received for the value of money it entailed. Not to mentioned no added touches/services were provided while I watched others with lesser services being conducted receive added touches or free gifts upon leaving the store. Overall experience was less than desired and will not drive that far again for a spa day
-
May 2023 by Stu Cooper
I just wanted to take the time to thank Alyssa for a wonderful experience the other day. I'm a big burly dude and my back felt like it was made of rocks. She sorted me out and helped me feel the most relief I've felt in years. I left feeling like a literal weight had been lifted off my shoulders. She was incredibly considerate, sweet, and provided a worth-while experience! Thank you to the ladies in the front too. I had some scheduling issues, I drove to the wrong place, etc. And they still were very patient and kind to me.
-
March 2023 by Khloe Brown
My honest review is, I have been experiencing headaches and muscle tightness due to my healthcare job. My friend suggested that I get a massage membership for therapy and relaxation. I decided to try Hand and Stones in Lexington at fritz farm. As much as I wanted to love my experience, I just can’t say that I did. I made my appointment over 2 weeks ago for a hot stone massage for last night. Upon arrival, I was greeted and welcomed in. The atmosphere is very inviting so I was very excited. After driving from Hamburg to get there, after filling out my paperwork, I was told they can not provide a Hot stone massage! They said the person giving the massage was unable to perform hot stone therapy. I was in disbelief because you would think they would call to tell me this before I arrived but they failed to do so. I was in desperate need of a massage so I accepted the massage, however, I can say that I have had better spa massages elsewhere, so I was a bit disappointed. Not only that, after my basic massage Hands and Stones did not give a recommendation on when I should come back or if the massage therapist felt any knots or muscle tightness. I’m devastated, so I don’t think I will ever return. I’m just glad they showed their true ways before I signed up for a membership. I’ll try the spa across the street instead.
-
July 2022 by Johannah Karsner
The best decision I ever made! Brianna was amazing, she asked me questions and adjusted the service based on what I needed. I had severe back/hip pain and she worked in the exact area and explained what could be causing it and what I can do after the service to help. She stretched me and applied perfect pressure, she was really friendly and I never felt uncomfortable even once! This was my first massage and she gave me the best experience I could ever ask for. I left there with the pain gone and kept her suggestions in mind! I would 100/10 recommended Brianna and Hand and Stone!!
