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February 2024 by Michele N.
We stayed a night here as it is close to UK hospital.My 15 month old grandson was to have a test there.From the moment we got there the lady at checkout greeted us and went out of her way to provide milk for the baby.At 5am I went to purchase something to tide my 10 year old over during test on the baby.The lady at the desk came around and showed me that, although it was too early for their breakfast, she had graciously put out begals, toast, cinnamon rolls and thst. Plus the best cup of coffee I ever had.Angels is what they are.The staff and a man from a church there in town.Perfectly clean room.Perfect stay and we are ever so grateful for every aspect of our stay.I do recommend
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January 2024 by Brenda Hale
Everyone was so friendly and professional ,Safety: Lighted parkingWalkability: Restaurants, close by
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January 2024 by Brooke Gibson
Nice Holiday Inn. Close to the hospital.
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January 2024 by Tim Hildreth
Enjoyed my stay here. It’s not new and fancy but clean and functional. It was completely full during our time but didn’t seem too crowded. Kudos to all hotels that are still doing daily refresh of the rooms. Much appreciated.
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December 2023 by Gina Hasty
Bed in room 433 is hard as a rock. I probably won’t sleep tonight. If you like sleeping on the floor… you will be good in this bed. I do have back issues, tomorrow I probably won’t be able to walk.
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December 2023 by Nikole is the bomb Dot com
The place was over all great except me and my family stayed 3 nights and on the lastnight my 3year old found drug paraphernalia in the room hidden in the bed. Lucky she didn't touch it or it would of killed her. I threw a fit about the situation and only thing they said was sorry that's it nothing else.Safety: Make sure to check your room up and down if you have children. Drug paraphernalia was found in the room if my child would have touched it it would have killed her
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December 2023 by Ryan Piscatelle
Good place to stay. In walking distance of restaurants. Room was clean.
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November 2023 by Kayla Calton
Booked this hotel for a honeymoon weekend specifically for the hot tub. Drove 6 hours and the hotel removed their hot tub five years ago and still has it as an amenity. Tried cancelling and getting a refund to book at another hotel with a hot tub and they said that they wouldn’t be able to decide til the manager came in 3 days from now and even then they said that I was lying about it but I have a screenshot for proof. The girl at the front desk was very nice, it just put a bummer on the romantic weekend.
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October 2023 by Michael Meyers
Melanie’s staff is wonderful!I will always stay when going to UKshout out to…DemetriusSamariaShyanTerrieRachaelThey are great at their positionsVery good cleaning staffI’m a big fan!!
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October 2023 by Janice Jones
Please, Please don’t stay there I stayed over night on Sept.10 in room 211 it was infested I kept getting bitten by something while trying to sleep after driving 4 hours, got up pulled the covers back there was bedbugs crawling I have a video that I will make shareable plus there was a homeless guy sleep out in the lobby I come down stairs to speak to front desk about they’re infestation couldn’t talk to someone til about 10:00 the following day when I did talk to management I was gonna show her the video she said oh no I believe you, and that we have people staying here from the hospital all the time I put all my belongings in a garbage bag and left sorry to say they’ve traveled home with me i’m calling the BBB tomorrow someone needs to be held accountable for the cost to fumigate my apt i’m gonna look to sue this company please they need to be shut down!!!!! It’s gonna cost me thousands to get rid of they’re pest!!!Rooms: Filthy….. pretty white cover laid over top of every infestation you can imagine bedbugs, head lice they can’t be washing their bedding properly i’m going to a lawyer today!!! Worst situation I’ve ever experienced in my life…. Stay Away Folks??
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August 2023 by Sruli Goldstein
Made a reservation here, booked it for that night, and they made a mistake and made my reservation for 10 days later.I requested a refund, they refuse to give me one.Not sure why they refuse to give me a refund, I canceled that reservation, and I have never stayed there, but for some reason they feel entitled to my money. Total scam.
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August 2023 by April Phelps
Great staff! There was a little issue with a toaster catching on fire. But they got us out safely. My 12 year was upstairs when the alarm went off. The front desk clerk was very concerned with getting us in touch with her so she wasn’t afraid. My daughter made her way out and everything was fine. But they are very concerned about my daughters wellbeing. The hotel was very cleaned, smelled clean. Food area well stocked at all times. Breakfast was good. The hotel is very well taken care of and workers care about it. Enjoyed my stay!!!
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August 2023 by Carolyn Gillam
Location to UK campus is great. Air conditioning was noisy. Hotel was deceptive about room rate. What I was quoted was not honored. They fail to inform you of all the strange taxes they will be adding to your quote, such as a "bed occupancy" room tax???? $12.10. Manager was not one bit helpful and didn't give a care to my complaints. The amount I signed for at check in was not what I was charged. The full bill was placed under my door the next morning. Will never use Holiday Inn again.
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July 2023 by Top Bill
Nice and clean. Location is great as it's real close to the heart of downtown Lexington. Overall service and staff attitude was friendly amd professional.
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July 2023 by kelly pedigo
Room was very clean. Staff extremely friendly. Close to hospital and restaurants which made life easier.
