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September 2023 by Shaun S.
Dan and his team the past few years have made servicing our vehicles very easy. After moving away from the area, even more disappointed we don't have Dan around... shops here have been tough.
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September 2023 by Samantha
STAY AWAY. I went out of my way to take my car here, thinking they were a reputable shop. Took my car there several times (I was new to BMW). After taking my car to another shop they pointed out that this shop didn’t even reset the codes for what I had my car serviced for, in other words they didn’t even complete the job I paid them for. After contacting the shop advising them of this, I was told I would receive a courtesy call. You think I received one? Nope. 100% STAY AWAY.
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August 2023 by Hunner Evans
I had some vibration when driving. Took my Audi A3 to a shop and they road force balance tested it and said it was coming from the middle of the vehicle and that I needed to take it to the dealer. After doing some research I found Import Auto Specialists. I showed up a little before 8 am. I told them I work night shift and asked them if they could possibly have my car checked and ready to be picked up before noon because I worked again that night. Daniel immediately done a quick test drive and I tagged along. After explaining some of the issues I’ve had he took it back to the shop threw it on the racks real quick and found the issue was with my drivers side front tire. 5 stars.Services: Tires
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June 2023 by Paul Elliott
The staff is super friendly and very personal! They changed my oil in less than an hour! Awesome service! Highly recommend!
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May 2023 by Chengshu Zhi
I've been living in Lexington for over two years now, and I've been going to Import Auto to maintain my car. All of the staff there are nice and patient. Heidi advised me on how to reduce my towing costs; When my car was in an accident (which was completely unrelated to them), Daniel promptly helped me capture the plate number of the fleeing driver, which fastened the process to get the compensation I deserved from the insurance company. When I needed a new car inspection, Susie arranged my most convenient appointment. I truly feel that folks from Import Auto are helping their customers solve problems. As long as I'm in Lexington, I'll keep going to them to take care of my car.
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May 2023 by Raymast
Great service and fair prices! Definitely check them out! I take my Audi there to be serviced and that's where I will continue to go.
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April 2023 by TMK
Son took car here for freon to be added. They did that first before checking the compressor and said sorry compressor is bad. Why wouldn't you check that first before adding freon. Then charged him $180 for nothing. Experienced car mechanic would check compressor first. Never going back, nor would recommend.Service: A/C installation & repair
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March 2023 by Kendra Knapp
Customer service was above and beyond what I had expected. I took my Mercedes in for a second opinion and was blown away by the amount of clear communication and professionalism. They’ve earned my trust with an overall excellent experience.Service: Auto maintenance
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March 2023 by Kendra K.
Customer service was above and beyond what I had expected. I took my Mercedes in for a second opinion and was blown away by the amount of clear communication and professionalism. They've earned my trust with an overall excellent experience.
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February 2023 by Mousa Oride
My car had an overheated engine and a check engine light so I stopped at this garage to check what wrong. First, they charged me $116 for diagnostic test then said it’s the expansion tank hose and they replaced it for $187. They turned off the check engine light but two days later the same problem back again. So I took the car to a different garage and they ran a quick diagnostic to find that the overheating issue is from the thermostat and the check engine light is from a Air leak in the filter. They fixed all that was for $200 and no issue again.I’m not going back to this garage anymore. I do not recommend it at all. They need to be more professional and solve the codes rather than delete them.
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December 2022 by Robert Jenkins
I've been here several times and found them to be very fair, trustworthy, and incredibly experienced and capable. On my last visit, I asked them to do some work to fix a burning oil problem. They did a thorough analysis and made recommendations that saved me a TON of money. The dealership had not properly diagnosed the problem. In any event, I completely trust Import Auto. Great people...outstanding service!
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September 2022 by Micah Chase
This is the first review I have ever written, but if only one person reads this then I will be satisfied. I want to start by saying that this business is more than 5 star worthy, they are more professional than anyone I’ve ever met. The owner is very involved, he goes out of his way to say “hi” every time I visit. They are so knowledgeable about European vehicles that you would think they built them, themselves. I will be getting my Mercedes-Benz serviced here for the rest of time. Everything is perfect! The staff, the price, the professionalism, everything. If you care about your vehicle, take it to someone who cares just as much as you do.Services: Transmission repair
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September 2022 by Mary King
We have been bringing our vehicles here for years because they are trustworthy, fair, and friendly. They’ve done a great job on all our repairs- highly recommend!
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August 2022 by Debbie Rigsby
Going here for several years. Best place ever!!! Everyone so nice and so knowledgeable about foreign cars, especially!!!!!
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August 2022 by Lynn J.
I needed an oil change for my Mercedes with very little lead-time. I explained that the hurry was due to a sudden death in the family. Import Auto Specialists worked my oil change into their schedule and provided prompt service with a reasonable price. You can be sure that I'll be a return customer and refer my friends to Import Auto Specialists as well.
