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December 2023 by Art
Awesome costumer service and assistance! I bought from them a ring, and unfortunately it was missing a tiny diamond. Without hesitation, the guy helping me, switched it out with the same exact ring I had purchased! I was in and out in less than 5 minutes!
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September 2023 by Trent Hurt
KC was great to work with. Had cleaned all of our pieces and made our experience excellent.
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August 2023 by Kelsie Hulett
KC took great care of us today! Got my wedding ring sent off for a better fitting size and dip. As well as hand polished all of my extra jewelry. Couldn't have had a better experience stopping in today!
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August 2023 by Georgia
My fiancé bought my ring for me here, and the staff are the loveliest. They are so attentive, helpful and supportive to helping you craft that one-of-one piece! The ring itself is amazing, beautiful quality and the manager there was so kind in telling us the process of buffing the ring. He was very transparent about the journey it would go on, how it would be fixed up and how to authenticate it when we got it back. He also helped to properly put us as clients in their IT system, and helped us get around some technical difficulties! I highly recommend this KAY location if you’re looking for something stunning for that special someone, and especially if you’re wanting to customize a one-of-a-kind piece!
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August 2023 by Andy Meehan
When I was shopping for my wife I checked out many jewelry stores. When I walked into Kay I felt very comfortable from the start. We keep coming back and every time is great! Mandy and K.C. Are wonderful, very nice and personable. Always a great experience!
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July 2023 by Sunshine Edwards
Our sales lady was very helpful. She was very polite and attentive and tried to find the right jewelry for my husband and I. Her name was Colleen ( Lexington KY )
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July 2023 by Noelle Barrett
Colleen was absolutely amazing!! She made the process really quick and easy and gave us the best deal around. Thank you Colleen for everything!!
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June 2023 by shelly cook
I frequent the Fayette Mall location. The staff in here is excellent and always so accommodating. They always listen to what I'm looking for and they go straight to it. Mandy helped me today. She's great! She sold me 2 rings and cleaned my jewelry. She had me in and out in just a few minutes. Highly recommend!!
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May 2023 by chad little
Colleen and Bipana were Awesome! Super helpful and helped us pick out the perfect rings. We loved them!!! Highly recommend….
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May 2023 by Christain Herald
We love Mandy at Kay Jewelers! She even offered to come in on her day off to help when I texted her last notice for a Mother’s Day gift for my mom. This is our second time with her! Can’t wait to come back and custom make another ring for my wedding set.
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May 2023 by Angel Marie
KC was very kind and eager to help us when returning for my six month inspection. He even helped us take a look at wedding bands and bands for my fiancé! Great customer service!
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May 2023 by Old School Coffee
The whole team did a great job taking care of me and helping me make my decision! KC was personable and very knowledgeable about the jewelry options.
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April 2023 by Paige Ford
Casey was absolutely fantastic. We walked away from another jeweler because of a bad experience and he welcomed us in and eased all of our fears. We found everything we wanted and he was so supportive of all of our choices!
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March 2023 by Liana
I love working with the Fayette mall Kay’s team!! I got my engagement ring from them 3 1/2 years ago and they were so helpful! Today I went in with my husband to upgrade my ring and Bipana and KC were phenomenal! They helped keep us within a good budget and gave us plenty of options so that I could get my dream stone ordered + they were so helpful and informative I ended up getting a set of Pearl earrings and gifted my husband a watch he’s had his eye on. I couldn’t have asked for better and more friendly staff members to walk me through the buying process. If you’re ever in-store, definitely ask for KC and Bipana :)
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March 2023 by Ashley
I had a great experience at Kay’s. Staff is very helpful, patient, and knowledgeable. Ask for Linda. Linda is amazing! She goes above and beyond. I will definitely be back for all my jewelry needs.
