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October 2023 by Stephanie Anderson
My experiences were phenomenal!!! I have a Toyota rav 4 2003..the original parts are starting to wear out… I have made a least 4 trips to this location about my car. Each time Angel, Armando and the main tech have been polite and extremely concerned. They helped and advised me exactly what I should and may want to do, basically gave me options. I would refer this locations to their future customers!!! I’m old school so I expected the crew to be experienced and polite, they never disappoint me!!!!! Keep up the great work and the professionalism!!!!!Click to Copy
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October 2023 by david garrett
Armando really takes care of his customers. I am very happy with the service I have received from him and his crew of technicians. Thank you Armando.
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October 2023 by Rachel Neeld
Driving through on our way to WV, and we apparently had a nail in our tire. They were able to get us in right away, get it patched, and back on the road in 30 minutes! So grateful for their quick and fantastic service!!
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July 2023 by Troy Kinney
very very slow , i may not be back. They never stay true to your appointment time. very unprofessional.
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June 2023 by Oscar Hamilton Sr.
I came in today to get my tire repaired the gentlemen up front were nice and helped me out a lot. They took care of me quick. I would come back anytime!
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June 2023 by Jon Moore
Took 4 days longer than it should have and still didn't replace two of the motor mounts while trying to add on an oil change. The guy said it's better which means it's still not fixed.
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June 2023 by G
Had a tire still under warranty that got a flat. They replaced it but I still had to pay 140. BS
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May 2023 by TheFML0813
Cost of labor and made up part prices.. AutoZone has the best of what they have to offer for half the price. Absolutely under no circumstances should it be double their price per unit. Again cost of labor is ridiculous, and shouldn’t be tolerated.
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May 2023 by Kellen Macklin
Broke my key off in my ignition. Asked me to pay for it. Kept my car for a week. I had to call them several times for updates, and the updates they gave me were either fabricated or flat out wrong. "it'll be done today, it'll be done tomorrow." They also took my car off-site without informing me. My partner and I drove by several times and it just flat out wasn't there. Bad communication, untrustworthy, not a fan.
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May 2023 by Rebekah Saylor
Angel and everyone else was amazing! I had an emergency and they really went above and beyond to help. Amazing customer service!
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February 2023 by Adrian Davis
Came in to have my brakes replaced today and received good, timely service. Don’t have a whole lot to say about the people working the back as I didn’t interact with them but from what I can tell so far they did a great job.Paula helped me throughout most of my service and provided possibly some of the friendliest customer service I’ve had in a while. She gave me clear information and was able to get everything figured out for me within about 2-3 hours.At one point someone came in complaining (no fault to the business or employees, this person was incorrect about the situation and not even a customer) however Paula talked to them in a very polite and friendly way and was able to satisfy their grumpiness successfully.Props to the crew here! Great service and great customer relations.
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January 2023 by Benjamin Rogers
This Ken Towery gave me one of the best experiences I have ever had at a mechanic’s shop. The manager Paula was so kind and helpful. She helped me determine the best maintenance for my Honda and had me in and out super fast!
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January 2023 by Christina Johnson
Car was making a strange noise, took it to Ken Towery off New Circle, was in and out with a tire patch in less than a hour. Great service and staff.
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September 2022 by 71amymv
Ken Towery is fortunate to have such great employees like Paula, Angel, and Andrew. My first point of contact, Paula, over the phone pretty much determined I’d get my brakes fixed at Ken Towery. Super helpful and knowledgeable, she offered to drive me to work while my car would be worked on. She then offered their weekend hours and I came in on a Sunday. These 3 employees are hard workers and I really appreciate their professionalism and dedication for all who need car help on a Sunday, when most places are closed. Pay them well, Mr Towery… other companies would love to have Paula, Angel, and Andrew representing them.
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August 2022 by Alex Gonzalez
They literally told my wife yesterday it was going to cost $800 to change a caliper and a hose that connects to it. So my wife said no then immediately changed it to $600 and Insisted it needed to be done right away. Hahaha just be careful
